yyznomad

Adam Smith

And if no one is telling AC, they may never know.

jc94

Adam Smith

I'm not saying AC takes immediate action on every customer complaint, but sometimes they do react, and as I said before, saying nothing is a way to guarantee continued inaction.

As for the promo code, I doubt that something like this would merit one. Sometimes when I've written in, I've gotten promo codes. Sometimes not. I've never written in with the intention of getting a promo code and I would hope that nobody would, although I'm sure there are some unscrupulous people who do.

But if AC sends me promo codes, I always make sure to use them

yyznomad

They read FT! They read FT!
Many of them also work at the airport, so many of them already know.

RangerNS

MEX is consistently bad on this point. Or, at least, has been for 3 months.

yvr76

Got fed up with how YVR / YYC express flights are boarded and wrote in (although form my experience YYJ is amazing). This is what I got back. Note that even on a DH3, they're supposed to board Zone 1 and 2 separately. Note sure if for < 35 seats means pax or seats. Because even the DH1 has 37 seats, it's only the Beachcraft that would qualify.

Anyway, this is what I got back:

Jumper Jack

It took less than 15 minutes from the moment boarding was called to get 90 percent of the pax to be seated. Everyone was being boarded at the same time with Z1 get their own line. I was timing how other airlines boarding process is and comparing it to AC.
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The flight was PVG - CSX on a Shanghai Airline 737-800 that was all sold out except one or two seat.

It was quick, efficient and above all.. orderly.
Four days ago I witnessed the similar thing again on Hainan and then China Eastern.

I am increasingly convinced the best way to resolve this stupidity is have all zones board at the same time with separate lines on single aisle aircraft.

For widebody, reduce the number of zones to four on any metal below 330 and board budibusi/economy at the same time.

It takes AC 1.5 to 2X the time to board a E90 to 90 percent seated lmao.

Why?
I think on my last 6 flights where I arrived at the gate within the printed boarding time.. not once the boarding actually begin at the published time. Guess what, AC, its people's natural instinct to line up when it's the time printed on their boarding pass lol.

It's also unnecessary to board business and economy class separately, esp on widebody flights.

The removal of checked in baggage continue to plague the boarding process.

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Jebby_ca

I thought I saw over on the thread about basic economy fares that with the introduction of basic economy on transatlantic flights, those holding basic economy tickets will board in Zone 6.

Looks like those signs weren't wrong after all...

canadiancow

Having been flying around on BEH/DH3/DH4 flights in a group of seven zone 1ers, I'm noticing an upsetting pattern.

The GA calls zone 1. The seven of us board. But everyone else assumes we're not zone 1, so by the time they call zone 2, we have zone 4 in line behind us.

Bartolo

YVRStarFlyer

Was at PEK flying back to YVR last week. First time I've seen agents follow zoned boarding to the T......a bunch of people started lining up about 15mins prior to boarding and the agents told them to go away if they were not zone 1 or zone 2. When they first started boarding and made the announcement the entire area of passengers for the flight started lining up and people were all over the place. I was flying in J which meant I board with zone 1. The Zone 1 line had like 50 people there already and after the agents checked people's boarding pass she told everyone who was not zone 1 to go away and line up in their respective zones. Pretty much the entire zone 1 line cleared out except for 10 people in front of me.

yyznomad

You may be very well accurate/correct (or otherwise).
But since day one for AC, it was never intended to maximize the efficiency of the boarding process.

Jumper Jack

I got three more flights on mainland carrier so will continue to observe whether the pattern is consistent.
For a company with serious OTP issues, you would think maybe they should streamline or speedup the boarding process.
Esp for widebody flights, business pax should not really be impacted by all zone boarding at the same time anyways.

Every time I fly AC the apparent pattern of inefficiency grows.

Rogue 767 boarding is a complete poop show.

Jumper Jack

So here's the TL DR version of how AC can learn from Chinese Mainland Carriers (Hainan, China Eastern, Shanghai Airline)
1 - Board business and economy at once, but special line-up for business/FF members on Single - Aisle airplanes
2 - Start boarding process 10 minutes prior to published time and levy penalty on those responsible everytime boarding is delayed by 10 minutes
3 - Offer gate checked pax priority boarding by making announcements 20-25 minutes prior to boarding (Which Vueling does really well)

Instead of saying:
Say: