Nov 15, 2014, 2:15 pm
Air Canada introduces zoned boarding
May 30, 2018, 2:07 am
#3751
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,068
Having been flying around on BEH/DH3/DH4 flights in a group of seven zone 1ers, I'm noticing an upsetting pattern.
The GA calls zone 1. The seven of us board. But everyone else assumes we're not zone 1, so by the time they call zone 2, we have zone 4 in line behind us.
The GA calls zone 1. The seven of us board. But everyone else assumes we're not zone 1, so by the time they call zone 2, we have zone 4 in line behind us.
May 30, 2018, 9:28 am
#3753
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Location: YVR
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So here's the TL DR version of how AC can learn from Chinese Mainland Carriers (Hainan, China Eastern, Shanghai Airline)
1 - Board business and economy at once, but special line-up for business/FF members on Single - Aisle airplanes
2 - Start boarding process 10 minutes prior to published time and levy penalty on those responsible everytime boarding is delayed by 10 minutes
3 - Offer gate checked pax priority boarding by making announcements 20-25 minutes prior to boarding (Which Vueling does really well)
Instead of saying:
Say:
1 - Board business and economy at once, but special line-up for business/FF members on Single - Aisle airplanes
2 - Start boarding process 10 minutes prior to published time and levy penalty on those responsible everytime boarding is delayed by 10 minutes
3 - Offer gate checked pax priority boarding by making announcements 20-25 minutes prior to boarding (Which Vueling does really well)
Instead of saying:
Say:
Regarding #1 , did you know AC does this at some ML stations?
Regarding #2 , how are the penalties levied? What is the penalty? Who decides a passenger is the one delaying boarding by "10 minutes"?
Last edited by yyznomad; May 30, 2018 at 9:40 am
May 30, 2018, 10:26 am
#3755
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,955
The carriers (Chinese Mainland carriers) you list above are not the only ones that do similar to what you describe (except for the penalty portion of #2 ).
Regarding #1 , did you know AC does this at some ML stations?
Regarding #2 , how are the penalties levied? What is the penalty? Who decides a passenger is the one delaying boarding by "10 minutes"?
Regarding #1 , did you know AC does this at some ML stations?
Regarding #2 , how are the penalties levied? What is the penalty? Who decides a passenger is the one delaying boarding by "10 minutes"?
May 30, 2018, 10:33 am
#3756
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Location: YVR
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For #2 , It should be a simple KPI that ties to end of year performance review and bonus. I am not sure what you meant who decides. If boarding did not begin within ten minutes (or 15 or 20?) of the published time, a quick report should be filled out to explain the reasoning behind the delay, it will be reviewed and dings handed out to those responsible.
I took your statement for "those responsible" as in the passengers, but you meant GAs, which makes more sense.
May 31, 2018, 2:31 pm
#3757
Join Date: Sep 2010
Location: YVR
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Posts: 4,604
i took this at YVR domestic today, C29. This gate did not have this a couple weeks ago. And the colour scheme matches the new livery. Gate C30 also had Zone 6 present.
Some gates have a mix of old a new colors in their zone signs.
Some gates have a mix of old a new colors in their zone signs.
Last edited by yvr76; May 31, 2018 at 10:08 pm
May 31, 2018, 8:51 pm
#3758
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
And given AC apparently announced basic economy as Zone 6 for TATL this does not surprise me. At least you get carry on with AC, though good luck on a full CRJ.
Jun 1, 2018, 6:25 am
#3760
Join Date: Jan 2016
Location: YYZ
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Posts: 5,612
I guess if I could pay to guarantee it, I would happily do so. It’s one reason I have and will fly J on some 1-2h routes. I don’t need a J seat for 90 mins, I do need my electronics on the plane (safety of arrival).
Guess which EU ULCC is now charging for carry on
Guess which EU ULCC is now charging for carry on
Jun 1, 2018, 1:14 pm
#3762
Join Date: Jan 2016
Location: YYZ
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Jun 1, 2018, 2:01 pm
#3763
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Location: YYC
Posts: 23,805
The nomad might remind us. This said, the issue of charging for checked luggage or carryon, while related to boarding efficiency, is largely orthogonal to boarding by zone. Ecpet for differnt zones having different checked luggage charges.
Jun 3, 2018, 10:37 pm
#3764
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
Flawless performance of zone boarding SOPs today at YQQ. However, there were only five pax so the "cattle call" methodology might have been superior in this instance.
Jun 3, 2018, 10:42 pm
#3765
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