Aug 24, 2022, 2:48 pm
Last edit by: flyingcrooked
AC Delayed/Cancelled Flight Compensation Threads
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about claiming compensation under EU or UK rules (a.k.a. EU261, EC261 or 'UK261'), this is the correct thread.
For information on which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information regarding APPR (Canadian regulations), please see: Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
EU/UK 261:
- EU261 legislation predates Brexit, but post-Brexit the UK has retained the substance of the law; the UK version is informally known as UK261
- flights must be operated by an EU/UK carrier, or be departing the EU/UK (so any LH flight, anywhere, counts, but an AC flight counts only when departing the UK/EU)
- for claims under UK261, if you get nowhere with Air Canada you can file with AviationADR, an alternative dispute resolution service, this is relatively easy and there is no charge
- although EU Court rulings on the interpretation of EU261 are not binding on the interpretation of UK261, they are typically/often followed. For complicated or nuanced situations, the BA thread on EU261/UK261 is the most authoritative on flyertalk for EU/UK 261 issues.
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about claiming compensation under EU or UK rules (a.k.a. EU261, EC261 or 'UK261'), this is the correct thread.
For information on which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information regarding APPR (Canadian regulations), please see: Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
EU/UK 261:
- EU261 legislation predates Brexit, but post-Brexit the UK has retained the substance of the law; the UK version is informally known as UK261
- flights must be operated by an EU/UK carrier, or be departing the EU/UK (so any LH flight, anywhere, counts, but an AC flight counts only when departing the UK/EU)
- for claims under UK261, if you get nowhere with Air Canada you can file with AviationADR, an alternative dispute resolution service, this is relatively easy and there is no charge
- although EU Court rulings on the interpretation of EU261 are not binding on the interpretation of UK261, they are typically/often followed. For complicated or nuanced situations, the BA thread on EU261/UK261 is the most authoritative on flyertalk for EU/UK 261 issues.
[Consolidated] Claiming EU261 Compensation from AC
May 19, 2024, 5:38 am
#181
Join Date: Dec 2010
Location: YOW
Programs: TK E+, AC 25K, A3 S, UA S, BoNVoY TE
Posts: 104
EU261 - Email or Web-Tool?
Hello FT Community,
My first time needing to submit a claim under EU261. My question is should I use the "Flight Disruption Compensation Eligibility Tool" on the Air Canada web-page or submit an email/feedback inquiry via the customer service page? With the Flight Disruption Compensation Eligibility Tool, does it give one the opportunity to specify a claim under EU261 and not the Canada APPR? My concern is the tool will default to the latter (APPR) and I definitely wish to claim under EU261. Specifics: AC FRA-YUL cancelled due to cancelled in-bound A/C (mechanical), re-routed with 6+ hours delay in departure & arrival time.
My first time needing to submit a claim under EU261. My question is should I use the "Flight Disruption Compensation Eligibility Tool" on the Air Canada web-page or submit an email/feedback inquiry via the customer service page? With the Flight Disruption Compensation Eligibility Tool, does it give one the opportunity to specify a claim under EU261 and not the Canada APPR? My concern is the tool will default to the latter (APPR) and I definitely wish to claim under EU261. Specifics: AC FRA-YUL cancelled due to cancelled in-bound A/C (mechanical), re-routed with 6+ hours delay in departure & arrival time.
Last edited by YOW_RTW; May 19, 2024 at 5:39 am Reason: typo
May 19, 2024, 6:54 am
#182
Join Date: Apr 2023
Location: YUL
Programs: AC E75K
Posts: 145
Hello FT Community,
My first time needing to submit a claim under EU261. My question is should I use the "Flight Disruption Compensation Eligibility Tool" on the Air Canada web-page or submit an email/feedback inquiry via the customer service page? With the Flight Disruption Compensation Eligibility Tool, does it give one the opportunity to specify a claim under EU261 and not the Canada APPR? My concern is the tool will default to the latter (APPR) and I definitely wish to claim under EU261. Specifics: AC FRA-YUL cancelled due to cancelled in-bound A/C (mechanical), re-routed with 6+ hours delay in departure & arrival time.
My first time needing to submit a claim under EU261. My question is should I use the "Flight Disruption Compensation Eligibility Tool" on the Air Canada web-page or submit an email/feedback inquiry via the customer service page? With the Flight Disruption Compensation Eligibility Tool, does it give one the opportunity to specify a claim under EU261 and not the Canada APPR? My concern is the tool will default to the latter (APPR) and I definitely wish to claim under EU261. Specifics: AC FRA-YUL cancelled due to cancelled in-bound A/C (mechanical), re-routed with 6+ hours delay in departure & arrival time.
May 19, 2024, 8:19 am
#183
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 6,022
Hello FT Community,
My first time needing to submit a claim under EU261. My question is should I use the "Flight Disruption Compensation Eligibility Tool" on the Air Canada web-page or submit an email/feedback inquiry via the customer service page? With the Flight Disruption Compensation Eligibility Tool, does it give one the opportunity to specify a claim under EU261 and not the Canada APPR? My concern is the tool will default to the latter (APPR) and I definitely wish to claim under EU261. Specifics: AC FRA-YUL cancelled due to cancelled in-bound A/C (mechanical), re-routed with 6+ hours delay in departure & arrival time.
My first time needing to submit a claim under EU261. My question is should I use the "Flight Disruption Compensation Eligibility Tool" on the Air Canada web-page or submit an email/feedback inquiry via the customer service page? With the Flight Disruption Compensation Eligibility Tool, does it give one the opportunity to specify a claim under EU261 and not the Canada APPR? My concern is the tool will default to the latter (APPR) and I definitely wish to claim under EU261. Specifics: AC FRA-YUL cancelled due to cancelled in-bound A/C (mechanical), re-routed with 6+ hours delay in departure & arrival time.