Originally Posted by
YOW_RTW
Hello FT Community,
My first time needing to submit a claim under EU261. My question is should I use the "Flight Disruption Compensation Eligibility Tool" on the Air Canada web-page or submit an email/feedback inquiry via the customer service page? With the Flight Disruption Compensation Eligibility Tool, does it give one the opportunity to specify a claim under EU261 and not the Canada APPR? My concern is the tool will default to the latter (APPR) and I definitely wish to claim under EU261. Specifics: AC FRA-YUL cancelled due to cancelled in-bound A/C (mechanical), re-routed with 6+ hours delay in departure & arrival time.
I filed two claims recently one that was eligible for APPR but not EU261 (outbound AC YYZ-MUC) and one that was eligible for EU261 and, I presume, APPR (LHR-YYZ). I did use the flight disruption tool and I don’t think it gives the option of requesting a particular governing rule. I received what I expected: APPR for the first and EU261 for the second. And AC responded relatively timely. Received checks about 6 weeks later. You can read about the drama upthread and in the AC comp thread.