Hello FT Community,

My first time needing to submit a claim under EU261. My question is should I use the "Flight Disruption Compensation Eligibility Tool" on the Air Canada web-page or submit an email/feedback inquiry via the customer service page? With the Flight Disruption Compensation Eligibility Tool, does it give one the opportunity to specify a claim under EU261 and not the Canada APPR? My concern is the tool will default to the latter (APPR) and I definitely wish to claim under EU261. Specifics: AC FRA-YUL cancelled due to cancelled in-bound A/C (mechanical), re-routed with 6+ hours delay in departure & arrival time.