yyz_atc_qq

Can it be displayed on a monitor and have something similar to the OLG retailers displays where you get animated graphics when you buy wheel of fortune or poker tickets? That would be great!

yyz_atc_qq

ok, stack the chart heavier, so that the more you are loyal the more points you get.

Say a High PE SE100K being worth 20 spots (+extra for MM/2MM/3MM) so that the odds of a P25K on a low flex with only 1 spot is very very remote

acysb87

Here we go, I agree

Binflyin

So, you feel that you should be at the top of the heap when it comes to upgrades... okay, I get that but don't you think it would be fair to give the lowly P25 at least a bit of hope? You would still have advantage getting far more chances on the wheel but every once in a very long while the little guy would win...

Upgrades are a privilege and not a guarantee. Like I said before, if you want a 100% guaranteed ride up front, you simply have to buy a ticket...

BrotherBranwell

You are a brave man Ben - thanks for your efforts. If you are passing on comments to the concierge team could I ask that they be reminded;

1) international J class pax are meant to be eligible for concierge service and shouldn't be treated as second class citizens just because they are not SEs - if you have been monitoring FT a while you will know this a frequent complaint
2) it would be nice if the concierge team put some thought into a way that non-SE international J pax could actually reach them (eg central phone line) as right now they are impossible to find for non-SEs when they are actually needed.

One final point on behalf of non-SE J pax is that it is very frustrating not to get one's choice of meal on a $8000 airfare, and see some SE who has upgraded a $1000 fare get it instead.

I would also add my voice to those who say that disclosure of the criteria for upgrades is really the only reasonable and wise business path for AC to take. The customers are not the enemy.

Jasper2009

Dear AC folks,

Can we please try to minimize the number of off-topic posts?

If we want Ben / AC to read and possibly even reply to all comments/questions, we should try to minimize the amount of clutter.

Thanks for your cooperation!

Jasper2009
Air Canada Moderator

B788

I disagree. It's called LOYALTY. I appreciate my first meal choice always being available too me and the attention that I receive on my International and Domestic flights. Why would we give this perk to the occasional J class passenger on AC metal instead to their most loyal and frequent travelers? What because you paid C, D or a full J fare instead of my M or Z fare? No way.

BrotherBranwell

I certainly do think someone travelling on a full international J fare should get their meal selection ahead of an upgraded SE on a V fare. You are welcome to disagree.

I also think someone on an international J fare should not be dismissed out of hand by concierges. Again you (and it appears most of the YYZ concierges) disagree.

Hopefully Ben you can at least pass on the concerns of those of us who do pay full J - but travel infrequently with AC.

Seems about the only issue on which there is anything resembling consensus here is that AC should disclose upgrade criteria

canadiancow

But a high PE S100K currently has the #1 spot on the list, so this would be lower odds

And I'm sure AC wants to reward the S100K who buys high PE.

I tend to agree with you. But where do you draw the line?

What about a SE on a Y fare that cost $6000, or a kettle on a Z fare that cost $4000? Should it be based entirely on fare paid? That only works if everyone is flying the same route.

They have to do something they can easily implement, and the current system works for that.

yyz_atc_qq

What about a points J vs an upgrade. Cash J and Points J are both paid J.

That being said, I like the current system for giving meal choices.

sam33

Best introduction ever....

BrotherBranwell

I certainly don't want to take this issue off topic into a debate re meal priority....so I will limit myself to asking Ben to pass on the concern frequently mentioned on FT that concierges are often dismissive of non-SE internationally J passengers - and the fact that such passengers have no easy way of contacting concierges.

Also of course, there is the issue of disclosure of upgrade criteria

B788

You are fully entitled to the concierge service as a full fare paying J class pax and I'd suggest you use their services in the MLL International Lounge whereby they are staffed at the desk and/or at the gates prior to and/or on arrival. Your meal choice will be last though as it should be IMO.

Silvercity

I agree with you. A SEMM Member will have and should have much higher priority and yes have the meal choice served first!

yyz_atc_qq

Served first? I like it. Is this really coming? Now I won't have to think about what crew is working and what type of aircraft I'm on. I'll always get my meal "SERVED" first! YAY!