Jasper2009

Ok, here´s a less controversial issues. I´m sure one of the most appreciated SE benefits is concierge access.

While most of them are very friendly and helpful, many of the concierges seem to be rather clueless when it comes to same-day confirmed changes at the airport (though some are excellent and process them within 1-2min).

Concierges:

1) have tried to charge a fee even when I was travelling on a Lat fare - afaik a fee is never due for a same-day change when travelling on a Lat fare
2) have told me the same booking class needs to be available - afaik there only needs to be positive space in economy
3) have told me I can´t do a same-day confirmed change because the ticket wasn´t issued by AC, e.g. a routing like JNB-FRA(LH573)-YYZ(AC873) where I was told I couldn´t change the FRA-YYZ leg because the ticket had been issued by LH - afaik this is incorrect (?)
4) variation of 3: I was told that I could do the same-day confirmed change, but because the ticket wasn´t issued by AC, I had to pay the regular change fee instead of the same-day change fee published on the AC website

Please correct me if I´m wrong, but afaik the concierges were wrong in all instances. #1 was easy to resolve by providing the link to the AC website, but the concierges insisted they were right in #2-#4.

Long story short: Could AC please remind the AC concierges of the policies regarding same-day confirmed changes?

psycosis

They may not all be rational, but it at least gives them the opportunity to be rational. This is not the case today.

If I sounds disrespectful in any way, I apologize, but I just find it mind boggling that keeping policies secret is seen as the best approach. It is like ice dancing judging. We will pick the winners... don't you worry how.

Ben Lipsey

Apologies if any of your experiences have been less than stellar. I've passed your comments onto our concierge team.

CloudsBelow

It's astonishing this point needs to be made to (mostly) business people here.
Like AC would allocate more premium services to Toronto to "snub" another city, thereby negatively affecting their bottom line.
The razor-thin margins of aviation and an airline just getting its head above water is deploying extremely expensive assets based on a love/hate of a city. Do people really believe that?

Stranger

Except for Deadmonton, surely?

Binflyin

Must be all the Bimbo's that live here

What, too much?... too soon?

Binflyin

Why don't you just throw out the rule book and setup a roulette wheel. Everyone wanting an up grade gets a slot on the wheel with SEMM getting more slots and then SE getting one or two slots less and on down the line. Then you get a nonpartisan person to spin the wheel. The slot that comes up gets the seat.... simple, clear cut and a little bit of Vegas right there at the desk.

OR, if someone realllly wants to fly up front, they could just pay for one of the seats...

Ben Lipsey

Your words, not mine

Stranger

Afraid we have a monopoly on that. :-(

yvr76

My feedback - keep airport priority services just that. Allowing credit card holders on reward travel to use priority checkin and boarding has made somewhat long lines even longer, or in some cases a joke.

I've also seen Aeroplan card holders argue their way into priority lines on revenue travel, and agents are either too confused or tired to keep up with or enforce rules.

Priority ground services are an important part of Elite benefits and premium cabins, and these recent changes have further diluted their value.

yyz_atc_qq

I like it.... Ok here's the chart.... (none of which relates to number of eUps required... just spaces on the wheel)

P25K - Low Flex - 1 spot
P25K - High Flex - 2 spots
P25K - Lat - 3 spots
P25K - Low PE - 3 spots
P25K - High PE - 4 spots
E35K - Low Flex - 2 spot
E35K - High Flex - 3 spots
E35K - Lat - 4 spots
E35K - Low PE - 4 spots
E35K - High PE - 5 spots
E50K - Low Flex - 2 spot
E50K - High Flex - 3 spots
E50K - Lat - 4 spots
E50K - Low PE - 4 spots
E50K - High PE - 5 spots
E75K - Low Flex - 3 spot
E75K - High Flex - 4 spots
E75K - Lat - 5 spots
E75K - Low PE - 5 spots
E75K - High PE - 6 spots
SE100K - Low Flex - 6 spot
SE100K - High Flex - 7 spots
SE100K - Lat - 8 spots
SE100K - Low PE -8 spots
SE100K - High PE - 10 spots

MM designation +2 spots
2MM designation +4 spots
3MM designation +6 spots

Now just to find a physical wheel that can handle the variations quickly enough to ensure time for the GAs to deal with the "wheel of fish"

QQ

Napstolean

With all due respect I don't think that's entirely true; certainly our friends in YEG would disagree with headlines in the news like "Air Canada dropped London flight over spat with Edmonton airport":

http://www.cbc.ca/news/canada/edmont...port-1.2223651

Binflyin

That's awesome, well done.

Okay, so maybe they could setup a computerized roulette wheel. I think they have something like that in the Vegas casinos.

When you check-in and are eligible for an upgrade, your status/fair automatically gives you into the appropriate number of slots. Then when checkin closes, the wheel spins. The winner gets the upgrade ~40 minutes before boarding because checkin has closed...

Ben Lipsey

Sensationalist journalism, nothing more.

canadiancow

That really only benefits people with low status. So while it might be fun, I certainly don't want it to happen