30000 aeroplan points no fee amex aeroplan gold card through a refferal
Nov 21, 2013, 12:01 pm
#121
Join Date: Mar 2007
Posts: 4,784
you'll message AMEX again and they may say 8-10 weeks
someone else reported this exact same scenario
For me (only got 5K thus far), I'll just wait and wait
8-10 weeks from my $500 is about mid-Dec to mid-Jan, let's see what happens then
Nov 21, 2013, 12:03 pm
#122
Join Date: Jan 2013
Programs: Aeroplan Diamond, SPG Plat, Hilton Gold, Marriott
Posts: 1,839
So this will be your third statement. Hope they post the bonus points for all new card holders with missing bonus miles in their next statement.
Nov 21, 2013, 12:24 pm
#123
Join Date: Sep 2012
Programs: AP, SPG Gold, CX Gold
Posts: 203
This is what AMEX said to me:
From: American Express
Sent: 21 Nov 2013
Response 21 Nov 2013 08:11 AM
Dear Mr. Man571,
This note is being sent to acknowledge the concern you recently brought to the attention of American Express Bank of Canada.
Please accept my apologies for the inconvenience caused. I assure you have already earned the bonus Airmiles.
It is a known Technical glitch due to which Miles earned in the billing period are not reflecting on your current statement. It has already been reported to our Technical Department and a problem ticket is raised to fix it.
It is expected to be resolved soon and the information will definitely reflect on your next statement.
I would also like to share that the remaining 25,000 bonus Aeroplan Miles were adjusted American Express account on 11/21/2013. These Aeroplan Miles will be transferred to your Aeroplan account once your next statement gets generated.
Sent: 21 Nov 2013
Response 21 Nov 2013 08:11 AM
Dear Mr. Man571,
This note is being sent to acknowledge the concern you recently brought to the attention of American Express Bank of Canada.
Please accept my apologies for the inconvenience caused. I assure you have already earned the bonus Airmiles.
It is a known Technical glitch due to which Miles earned in the billing period are not reflecting on your current statement. It has already been reported to our Technical Department and a problem ticket is raised to fix it.
It is expected to be resolved soon and the information will definitely reflect on your next statement.
I would also like to share that the remaining 25,000 bonus Aeroplan Miles were adjusted American Express account on 11/21/2013. These Aeroplan Miles will be transferred to your Aeroplan account once your next statement gets generated.
Nov 21, 2013, 1:44 pm
#124
Join Date: Jan 2013
Programs: Aeroplan Diamond, SPG Plat, Hilton Gold, Marriott
Posts: 1,839
They should also mannually add the missing miles in for anyone who spoke or emailed to them.
Nov 21, 2013, 2:11 pm
#125
Join Date: Nov 2011
Posts: 6,385
by the time the miles posts my seats will definitely be gone. boo 
Nov 21, 2013, 4:34 pm
#127
Join Date: Mar 2010
Location: PVR
Programs: Aeroplan, Alaska Airlines
Posts: 420
"....a time frame of 8 to 10 weeks. This time frame to receive the remaining bonus points starts from the date the earlier points were issued."
My 3rd stmt should come out in about 5 days, which is about 9 weeks so we'll see what happens then.
Nov 21, 2013, 5:24 pm
#128
Join Date: Jan 2013
Programs: Aeroplan Diamond, SPG Plat, Hilton Gold, Marriott
Posts: 1,839
FYI - this was in one of their replies to me when I asked when the 8-10 weeks started:
"....a time frame of 8 to 10 weeks. This time frame to receive the remaining bonus points starts from the date the earlier points were issued."
My 3rd stmt should come out in about 5 days, which is about 9 weeks so we'll see what happens then.
"....a time frame of 8 to 10 weeks. This time frame to receive the remaining bonus points starts from the date the earlier points were issued."
My 3rd stmt should come out in about 5 days, which is about 9 weeks so we'll see what happens then.
Nov 21, 2013, 5:35 pm
#129
Join Date: Jan 2004
Location: YUL
Posts: 970
I've been told by a rep that I already had 20 000 miles put on my next statement (the 2nd one, still to come). I've never seen the 5000 points everybody is talking about.
Last edited by LearningToFly; Nov 21, 2013 at 5:38 pm Reason: clarification
Nov 21, 2013, 8:12 pm
#130
Join Date: Jan 2013
Programs: Aeroplan Diamond, SPG Plat, Hilton Gold, Marriott
Posts: 1,839
If you have not received any bonus miles, they should give you 30k bonus mile instead of 20k.
Last edited by Cana2013; Nov 22, 2013 at 10:43 pm
Nov 21, 2013, 8:18 pm
#131
Join Date: May 2004
Location: Toronto
Programs: SPG LT Plat, Hilton G,Priorty Club G, AC E
Posts: 2,979
I referrred 3 people who all got the card...
...over 3 months ago and haven't seen a single POINT!!!
Nov 21, 2013, 8:26 pm
#132
Join Date: Jan 2013
Programs: Aeroplan Diamond, SPG Plat, Hilton Gold, Marriott
Posts: 1,839
Nov 21, 2013, 8:42 pm
#133
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
I can afford to wait around because I'm flush with miles. If you need the points now.. call!:-:
Nov 21, 2013, 8:53 pm
#134
Join Date: Dec 2011
Location: Canada
Programs: *void
Posts: 2,408
It doesn't matter if you referred them 1 month ago or 6 months ago, the referral points for these cards didn't just start on Sep 2.
Did you generate your referrals using your own existing Aeroplan Plus card (regular, Gold, Plat), and not, for eg., from a different AMEX family of cards (Rewards, SPG, Air Miles, etc)?
If so, you should have got your REFERRAL (not signup) points at your next AMEX statement. If you referred to friends, you need to join up with them and together the two (or more) of you need to contact AMEX now/asap, and get them look into your case.
Did you generate your referrals using your own existing Aeroplan Plus card (regular, Gold, Plat), and not, for eg., from a different AMEX family of cards (Rewards, SPG, Air Miles, etc)?
If so, you should have got your REFERRAL (not signup) points at your next AMEX statement. If you referred to friends, you need to join up with them and together the two (or more) of you need to contact AMEX now/asap, and get them look into your case.
Nov 21, 2013, 10:03 pm
#135
Join Date: Jan 2013
Programs: Aeroplan Diamond, SPG Plat, Hilton Gold, Marriott
Posts: 1,839
Good! finally they are taking real actions on this. Do not know if other reps will do the same or not for missing welcome bonus miles. They should've started doing this since the beginning so people not feeling so frastrated.