Old Oct 26, 2015, 2:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
General WiFi Tidbits
  • WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
  • If you have a pass from WiFi OnBoard for their entire fleet that will generally work
  • You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
  • Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
  • Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi (confirmed by FTers):
  • GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
    • 223
    • 319 (rouge)
    • 320 (rouge)
    • 321 (rouge)
    • 333 (except 946 and 948)
    • 788
    • 789 (except 860)
    • 77L
    • 77W
  • Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
    • CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
    • E75
    • 319 (mainline)
    • 320 (mainline)
    • 321 (mainline)

Remaining planes planned for WiFi that are still without WiFI or unknown:
  • CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
  • 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
  • 789: 860
  • 333: 946, 948

Planes with no plans to install WiFi:
  • DH4s
  • CRJs


Air Canada Status WiFi Benefit
  • The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
  • Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
  • The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
  • There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
Print Wikipost

On-Board WIFI (2013-2022)

Old Nov 30, 2022, 6:12 pm
  #1711  
 
Join Date: Mar 2014
Location: Canada
Programs: AC SE100k, Marriott Titanium Elite, Accor Platinum, National Executive Elite
Posts: 357
Any chance the Dash 8 fleet will get wifi? There is a company with a specific Dash 8 wifi service out there now - AC has a lot of 100min or longer Dash flights.
canadiancow likes this.
Rundosrun is offline  
Old Nov 30, 2022, 6:17 pm
  #1712  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,918
Originally Posted by Rundosrun
Any chance the Dash 8 fleet will get wifi?
Highly unlikely.
Adam Smith is offline  
Old Dec 1, 2022, 12:52 am
  #1713  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,783
It'll probably happen around the time they add a J cabin 😜
canadiancow is offline  
Old Dec 1, 2022, 9:50 pm
  #1714  
 
Join Date: Nov 2022
Location: YYC/YYZ
Programs: AC SE
Posts: 11
I hit 75k 3 weeks ago and selected wifi, but could not get my work iPhone to connect. Is this typical of secured devices and does anybody have a workaround?
I use a VPN while I'm travelling - I usually have to turn it off on my phone and computer for the initial splash page before reactivating it once I've logged in (although I pay for the Gogo - didn't choose it through AC as a perk)

Last edited by Sophon; Dec 1, 2022 at 9:51 pm Reason: Quote didn't add properly
Sophon is offline  
Old Dec 5, 2022, 7:51 am
  #1715  
 
Join Date: Jan 2010
Location: YOW & YUL
Programs: AC 75K
Posts: 41
Originally Posted by Stranger
At least lately, same thing, iphone won't connect. Won't reach the point where you log onto your aeroplan account. Small airplane circling eventually stops and that's it. But I seem to recall it did work in the past.

Works fine on a mac though.
My work iPhone that is supervised and managed by corporate IT could not connect, but no problem with non-managed iPhone or laptop. Speed and lag were not that great on E175 or A220.
*Fan is offline  
Old Dec 5, 2022, 2:57 pm
  #1716  
 
Join Date: Nov 2022
Location: YEG
Programs: Aeroplan
Posts: 92
Has anyone done a wifi speedtest for a TATL flight recently?

Debating if I should bring a laptop to play some single-player games that requires constant internet connection.
fysloc is offline  
Old Dec 5, 2022, 3:03 pm
  #1717  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,783
Speed isn't your issue. Latency is.
YYC3722 likes this.
canadiancow is offline  
Old Dec 5, 2022, 3:09 pm
  #1718  
 
Join Date: Mar 2022
Programs: Aeroplan
Posts: 479
Originally Posted by fysloc
Has anyone done a wifi speedtest for a TATL flight recently?

Debating if I should bring a laptop to play some single-player games that requires constant internet connection.
I had an ultimate speed code last TATL because my super elite benefit wouldnt connect. If I remember correctly it was between 20-30mbps down, around 1 up. But the latency as cow said was substantial. 800-1000ms I believe.
TheViperOne is offline  
Old Dec 7, 2022, 9:32 pm
  #1719  
 
Join Date: Nov 2021
Programs: Aeroplan Super Elite
Posts: 101
Really wish they would roll out the 737M8 WiFi faster. That's what they use for most of the YOW<->YVR flights and the lack of WiFi is absolutely killing my ability to get any work done.
​​​
JordanK is offline  
Old Dec 9, 2022, 10:19 am
  #1720  
 
Join Date: Sep 2015
Posts: 1,307
WiFi on 789 is very slow this morning. Everyone must be streaming Croatia v Brazil.
vancouver25k is online now  
Old Dec 9, 2022, 10:31 am
  #1721  
 
Join Date: Nov 2022
Location: Centre of the Universe
Programs: AC SE100K
Posts: 23
Originally Posted by vancouver25k
WiFi on 789 is very slow this morning. Everyone must be streaming Croatia v Brazil.
Wi-Fi on AC103 (C-FRAM) is really flaky too, possibly for the same reason!
spacedflyer is offline  
Old Dec 9, 2022, 10:39 am
  #1722  
 
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,562
Flying back from Europe back to Canada tomorrow on a 333. AC offered me a 19 CAD Wi-Fi pass for the flight. Really want to watch some World Cup onboard. Is that 19 dollar Wi-Fi pass good enough? Or I should buy an onboard more expensive option?
Changeup2000 is offline  
Old Dec 9, 2022, 11:11 am
  #1723  
 
Join Date: Sep 2015
Posts: 1,307
Originally Posted by Changeup2000
Flying back from Europe back to Canada tomorrow on a 333. AC offered me a 19 CAD Wi-Fi pass for the flight. Really want to watch some World Cup onboard. Is that 19 dollar Wi-Fi pass good enough? Or I should buy an onboard more expensive option?
I am barely able to load FT today let alone stream anything. I think you would also experience the futility of that exercise.
vancouver25k is online now  
Old Dec 9, 2022, 11:14 am
  #1724  
 
Join Date: May 2012
Location: YYZ-YYC
Programs: AC50K, OZ*G
Posts: 281
For the WiFi, the Monthly Global Pass, what bucket does that fall into? The Browse, Stream, or Ultimate Pass?
WannabeSE is offline  
Old Dec 9, 2022, 11:17 am
  #1725  
 
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,562
Originally Posted by vancouver25k
I am barely able to load FT today let alone stream anything. I think you would also experience the futility of that exercise.
Did you use the 19 CAD pass or the high speed streaming onboard?
Changeup2000 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.