Old Oct 26, 2015, 2:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
General WiFi Tidbits
  • WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
  • If you have a pass from WiFi OnBoard for their entire fleet that will generally work
  • You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
  • Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
  • Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi (confirmed by FTers):
  • GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
    • 223
    • 319 (rouge)
    • 320 (rouge)
    • 321 (rouge)
    • 333 (except 946 and 948)
    • 788
    • 789 (except 860)
    • 77L
    • 77W
  • Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
    • CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
    • E75
    • 319 (mainline)
    • 320 (mainline)
    • 321 (mainline)

Remaining planes planned for WiFi that are still without WiFI or unknown:
  • CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
  • 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
  • 789: 860
  • 333: 946, 948

Planes with no plans to install WiFi:
  • DH4s
  • CRJs


Air Canada Status WiFi Benefit
  • The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
  • Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
  • The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
  • There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
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On-Board WIFI (2013-2022)

Old Nov 26, 2022, 8:35 pm
  #1696  
 
Join Date: Mar 2022
Programs: Aeroplan
Posts: 479
Originally Posted by Flyingbunny88
thanks! Yeah, i donít think ill select this wifi benefits again lol, too unstable from time to time. By the way, where should i go for the chat help? I have 2 devices and 1 currently works (in the plane as im writting this) and the other one doesnt work yet.
Can only have one device active at a time with the benefit. As soon as you log into the other one your other device wonít work anymore.
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Old Nov 26, 2022, 8:54 pm
  #1697  
 
Join Date: Nov 2019
Location: Toronto, ON
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Originally Posted by TheViperOne
Can only have one device active at a time with the benefit. As soon as you log into the other one your other device wonít work anymore.
all good now. Found the chat button on top right corner for everybody whos wondering how to get to chat access.
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Old Nov 26, 2022, 9:48 pm
  #1698  
 
Join Date: Mar 2014
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Originally Posted by TheViperOne
Happens all the time. If you want to buy a pass though, of course, that works without any issues

Whenever this happens to me I connect to the chat help and make them give me a code for a pass. They always do.
I wish I knew about this, but am glad I know now.

I had a couple of flights recently where the wifi connection has had crap stability.
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Old Nov 28, 2022, 10:20 am
  #1699  
 
Join Date: Aug 2022
Location: YYZ
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Posts: 146
Originally Posted by Yul_voyager
For the WIFI I think you will have to find someone to activate it before the end of the year. Then it is 1 year so it is worth it.
The 35K for a friend absolutely not worth it since it is just until Jan 15, 2023. They will still have e-upgrade after but no status...
I still have to chose my 75k benefit for this year and I will probably go with the same, Wifi and 75% bonus...
I stil haven't chosen since I'm trying to figure out if I'm flying again this year. If I'm not, could I get my brother to activate the wifi for me? He's travelling this week.
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Old Nov 28, 2022, 10:37 am
  #1700  
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Originally Posted by JayTakesOff
I stil haven't chosen since I'm trying to figure out if I'm flying again this year. If I'm not, could I get my brother to activate the wifi for me? He's travelling this week.
If you're willing to share your Aeroplan login info with him yes.
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Old Nov 28, 2022, 11:41 am
  #1701  
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Originally Posted by Adam Smith
If you're willing to share your Aeroplan login info with him yes.
That would technically be a violation of the Aeroplan T&C.
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Old Nov 28, 2022, 12:18 pm
  #1702  
 
Join Date: Jan 2010
Location: YOW & YUL
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Originally Posted by JayTakesOff
I stil haven't chosen since I'm trying to figure out if I'm flying again this year. If I'm not, could I get my brother to activate the wifi for me? He's travelling this week.
I hit 75k 3 weeks ago and selected wifi, but could not get my work iPhone to connect. Is this typical of secured devices and does anybody have a workaround?
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Old Nov 28, 2022, 12:35 pm
  #1703  
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Originally Posted by *Fan
I hit 75k 3 weeks ago and selected wifi, but could not get my work iPhone to connect. Is this typical of secured devices and does anybody have a workaround?

At least lately, same thing, iphone won't connect. Won't reach the point where you log onto your aeroplan account. Small airplane circling eventually stops and that's it. But I seem to recall it did work in the past.

Works fine on a mac though.
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Old Nov 28, 2022, 12:57 pm
  #1704  
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Originally Posted by canadiancow
That would technically be a violation of the Aeroplan T&C.
The T&C say "You must take care to prevent misuse by ensuring that no unauthorized third party has access to your Aeroplan Membership and Account information."

They don't say "You must not share your login information with anyone at all". If [MENTION=10115057]JayTakesOff[/MENTION] shares his information with his brother, the brother is hardly an "unauthorized" third party.
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Old Nov 28, 2022, 9:40 pm
  #1705  
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Originally Posted by Adam Smith
The T&C say "You must take care to prevent misuse by ensuring that no unauthorized third party has access to your Aeroplan Membership and Account information."

They don't say "You must not share your login information with anyone at all". If [MENTION=10115057]JayTakesOff[/MENTION] shares his information with his brother, the brother is hardly an "unauthorized" third party.
Hmm... Does it mention anything else? I thought they didn't allow sharing, but maybe I was mistaken.
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Old Nov 29, 2022, 8:23 am
  #1706  
 
Join Date: Sep 2015
Posts: 1,316
Originally Posted by Adam Smith
The T&C say "You must take care to prevent misuse by ensuring that no unauthorized third party has access to your Aeroplan Membership and Account information."

They don't say "You must not share your login information with anyone at all". If [MENTION=10115057]JayTakesOff[/MENTION] shares his information with his brother, the brother is hardly an "unauthorized" third party.
Authorized by AC or by the account holder?
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Old Nov 29, 2022, 8:33 am
  #1707  
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That was where my mind was going too
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Old Nov 29, 2022, 8:39 am
  #1708  
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Originally Posted by canadiancow
Hmm... Does it mention anything else? I thought they didn't allow sharing, but maybe I was mistaken.
Nothing else relevant. I provided the link, you can look for yourself.

Originally Posted by vancouver25k
Authorized by AC or by the account holder?
There's nothing anywhere about a process for AC to authorize other people to access the account.

I'm not sure why you guys are stuck on this point. There's nothing in the T&C to suggest you can't authorize a family member or other person to access your account.
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Old Nov 29, 2022, 8:39 am
  #1709  
 
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What's also interesting is that a part of the select benefit it says: Get internet access on any Gogo-equipped Air Canada flight using any Wi-Fi enabled laptop, tablet or smartphone. Maximum of 5 unique devices per account.
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Old Nov 29, 2022, 9:24 am
  #1710  
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Originally Posted by Adam Smith
Nothing else relevant. I provided the link, you can look for yourself.



There's nothing anywhere about a process for AC to authorize other people to access the account.

I'm not sure why you guys are stuck on this point. There's nothing in the T&C to suggest you can't authorize a family member or other person to access your account.
I'm pretty sure there was a point, maybe a few years ago, where it was explicit.

​​​​​If it's gone now, great.
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