Old Oct 26, 2015, 2:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
General WiFi Tidbits
  • WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
  • If you have a pass from WiFi OnBoard for their entire fleet that will generally work
  • You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
  • Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
  • Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi (confirmed by FTers):
  • GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
    • 223
    • 319 (rouge)
    • 320 (rouge)
    • 321 (rouge)
    • 333 (except 946 and 948)
    • 788
    • 789 (except 860)
    • 77L
    • 77W
  • Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
    • CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
    • E75
    • 319 (mainline)
    • 320 (mainline)
    • 321 (mainline)

Remaining planes planned for WiFi that are still without WiFI or unknown:
  • CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
  • 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
  • 789: 860
  • 333: 946, 948

Planes with no plans to install WiFi:
  • DH4s
  • CRJs


Air Canada Status WiFi Benefit
  • The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
  • Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
  • The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
  • There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
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On-Board WIFI (2013-2022)

Old Dec 9, 2022, 11:20 am
  #1726  
 
Join Date: Sep 2015
Posts: 1,316
Originally Posted by Changeup2000
Did you use the 19 CAD pass or the high speed streaming onboard?
I have the select benefit pass. Maybe a different option would work better. I can usually access sites with minimal issues, but today things just keep timing out.
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Old Dec 9, 2022, 11:23 am
  #1727  
 
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,562
Originally Posted by vancouver25k
I have the select benefit pass. Maybe a different option would work better. I can usually access sites with minimal issues, but today things just keep timing out.
I watched a bunch of World Series games a few months back with only occasional buffering. But those were domestic. Not sure if TATL works the same. Will try the high speed pass tomorrow.
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Old Dec 9, 2022, 11:26 am
  #1728  
 
Join Date: Sep 2015
Posts: 1,316
Originally Posted by Changeup2000
I watched a bunch of World Series games a few months back with only occasional buffering. But those were domestic. Not sure if TATL works the same. Will try the high speed pass tomorrow.
Hope it works for you! Following the live blog wasn't that much fun.

Things are a bit better with the first match over. Expecting it to come to a crawl again in half an hour.
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Old Dec 10, 2022, 1:36 pm
  #1729  
 
Join Date: Sep 2015
Posts: 1,316
Originally Posted by Changeup2000
I watched a bunch of World Series games a few months back with only occasional buffering. But those were domestic. Not sure if TATL works the same. Will try the high speed pass tomorrow.
Are you able to watch the matches?
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Old Dec 10, 2022, 3:11 pm
  #1730  
 
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,562
Originally Posted by vancouver25k
Are you able to watch the matches?
Not working from British coast all the way to Quebec ... may write in to complain.
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Old Dec 10, 2022, 4:36 pm
  #1731  
 
Join Date: Sep 2015
Posts: 1,316
Originally Posted by Changeup2000
Not working from British coast all the way to Quebec ... may write in to complain.
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Old Dec 11, 2022, 10:14 pm
  #1732  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,827
848 YYC-FRA
Wifi cut out around 2000 YYC time. Came back around 2200, somewhere between Canada and Greenland.

I watched both Top Guns though, so my time was occupied.
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Old Dec 11, 2022, 10:52 pm
  #1733  
 
Join Date: May 2012
Location: YYZ-YYC
Programs: AC50K, OZ*G
Posts: 281
Originally Posted by canadiancow
848 YYC-FRA
Wifi cut out around 2000 YYC time. Came back around 2200, somewhere between Canada and Greenland.

I watched both Top Guns though, so my time was occupied.
flying this route tomorrow (Monday) will report if the same issue occurs
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Old Dec 12, 2022, 8:01 am
  #1734  
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Join Date: Oct 2019
Posts: 166
Originally Posted by Changeup2000
Flying back from Europe back to Canada tomorrow on a 333. AC offered me a 19 CAD Wi-Fi pass for the flight. Really want to watch some World Cup onboard. Is that 19 dollar Wi-Fi pass good enough? Or I should buy an onboard more expensive option?
I flew YYZ-YUL a few days ago and it had live TV in IEF that plays the world cup game.
Not sure if such a new thing has been rolled out to TATL flights yet.
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Old Dec 12, 2022, 5:07 pm
  #1735  
 
Join Date: Feb 2003
Location: YYZ / LHR
Programs: AC SE100k
Posts: 266
Originally Posted by vancouver25k
I have the select benefit pass. Maybe a different option would work better. I can usually access sites with minimal issues, but today things just keep timing out.
Has anybody figured out what the Select Benefit pass equates to in terms of the paid options? Can you stream on it (once the World Cup is over), for example? Iím thinking ahead to my 2023 choices, and Iíve never picked the Wi-Fi option in previous years.
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Old Dec 12, 2022, 7:17 pm
  #1736  
 
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,549
Originally Posted by sha8192
I flew YYZ-YUL a few days ago and it had live TV in IEF that plays the world cup game.
Not sure if such a new thing has been rolled out to TATL flights yet.
As of now I believe Live TV is only offered on domestic flights. There are programming rights issues that would have to be resolved if/when it could be offered on more routes (and then not all content may be available).
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Old Dec 12, 2022, 9:57 pm
  #1737  
 
Join Date: Sep 2015
Posts: 1,316
Originally Posted by SuperCargo
Has anybody figured out what the Select Benefit pass equates to in terms of the paid options? Can you stream on it (once the World Cup is over), for example? Iím thinking ahead to my 2023 choices, and Iíve never picked the Wi-Fi option in previous years.
No WC matches on currently. On a 789 between YVR and YYZ and I was able to stream Netflix with no issues using the select benefit pass.
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Old Dec 14, 2022, 6:05 am
  #1738  
 
Join Date: Nov 2009
Location: BC, Canada
Programs: Marriott LTP
Posts: 139
Multiple Super Elite Plans = Multiple Devices?

I selected WiFi as my 2022 benefit and activated it onboard today.

If I were to select it as my 2023 benefit as well, would I be able to use WiFi on 2 devices simultaneously?
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Old Dec 14, 2022, 9:49 am
  #1739  
 
Join Date: Sep 2015
Posts: 1,316
Originally Posted by smokie
I selected WiFi as my 2022 benefit and activated it onboard today.

If I were to select it as my 2023 benefit as well, would I be able to use WiFi on 2 devices simultaneously?
I wouldn't expect it to because the access is tied to your Aeroplan account. (This is a speculative answer, no actual knowledge.)
Nitehawk and canadiancow like this.
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Old Dec 14, 2022, 4:04 pm
  #1740  
 
Join Date: Jun 2005
Programs: AC
Posts: 3
12 Month Gogo Pass Aeroplan Benefit

Has anybody recently activated a Gogo plan received as a chosen benefit from Aeroplan? What is the procedure? Thanks!

Last edited by raphaelk; Dec 14, 2022 at 5:00 pm Reason: typo
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