Old Oct 26, 2015, 2:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
General WiFi Tidbits
  • WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
  • If you have a pass from WiFi OnBoard for their entire fleet that will generally work
  • You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
  • Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
  • Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi (confirmed by FTers):
  • GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
    • 223
    • 319 (rouge)
    • 320 (rouge)
    • 321 (rouge)
    • 333 (except 946 and 948)
    • 788
    • 789 (except 860)
    • 77L
    • 77W
  • Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
    • CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
    • E75
    • 319 (mainline)
    • 320 (mainline)
    • 321 (mainline)

Remaining planes planned for WiFi that are still without WiFI or unknown:
  • CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
  • 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
  • 789: 860
  • 333: 946, 948

Planes with no plans to install WiFi:
  • DH4s
  • CRJs


Air Canada Status WiFi Benefit
  • The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
  • Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
  • The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
  • There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
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On-Board WIFI (2013-2022)

Old Nov 10, 2022, 12:40 pm
  #1666  
 
Join Date: Jun 2004
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Originally Posted by sameruval
Just curious what the recent experience is with WiFi going from YVR to SYD and back?
Very good. I never stream but general connectivity has always been fine
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Old Nov 10, 2022, 2:05 pm
  #1667  
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Originally Posted by Adam Smith


Really? Why, was it suspicious that I was trying to log in ON THE AIR CANADA WIFI NETWORK WHILE SITTING ON AN AIR CANADA AIRCRAFT?!?

So I bought a flight pass and got Gogo to refund it. They tried to fob me off with a 100% promo code, but after I pointed out that I don't need that since I have the SE pass, they gave me a proper refund.
I had a similar thing happening on a YYC-YUL flight. Eventually figured out something was not quite working.

Unfortunately, account was still locked on my next, overseas leg, because of the previous attempts. Did no longer attempt after sleeping overnight.

Seems there is a system issue. Whereby detecting if you are logging on from the air, or not, gets confused if you did not log on from gog in the first place and you ten attempt from what they now perceive as the regular aeroplan logon.

As usual, system too smart for their own good. Sequences of events that can and will happen not anticipated by whoever programmed the junk.
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Old Nov 10, 2022, 2:46 pm
  #1668  
 
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same issue for me last night -Nov 9 - YUL-LHR. The Wifi worked for 1st couple hours, then I woke up before landing, got the stupid message as displayed,
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Old Nov 11, 2022, 4:24 pm
  #1669  
 
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Just had the same thing MAD-YYZ today. Something’s broken.
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Old Nov 14, 2022, 10:55 pm
  #1670  
 
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The wifi would be one of the most useful benefits for me - yet, it has been universally unusable for me. I bought a monthly pass for $65/mo, and discovered the hard way that it isn't offered on the 737 (an airplane I now avoid), and it hasn't allowed me to watch company training, webinar replays, or even listen to streaming music on Apple Music.

What has been the experience of others? For me, I find airborne wifi to be an overall scam - regardless of airline. Such a shame Air Canada and others have gone to so much expense for the installation of tech that just isn't ready.

I wonder if Starlink would be a better investment.
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Old Nov 14, 2022, 11:07 pm
  #1671  
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Originally Posted by YVR72
The wifi would be one of the most useful benefits for me - yet, it has been universally unusable for me. I bought a monthly pass for $65/mo, and discovered the hard way that it isn't offered on the 737 (an airplane I now avoid), and it hasn't allowed me to watch company training, webinar replays, or even listen to streaming music on Apple Music.

What has been the experience of others? For me, I find airborne wifi to be an overall scam - regardless of airline. Such a shame Air Canada and others have gone to so much expense for the installation of tech that just isn't ready.

I wonder if Starlink would be a better investment.
First of all, basically every airline says your not allowed to use software like Zoom on wifi. If you're not speaking, I find AC's satellite system (wide-bodies and 223s) works great for it. I regularly stream Netflix etc.

The ground based system (320, Express) is fine for browsing and not much else.

I have not been impressed with the Thales system on the 7M8 even ignoring the fact that my wifi benefit does not cover it. When it works, it's better than a 320. But it has not worked well for me.
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Old Nov 17, 2022, 5:24 pm
  #1672  
 
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Originally Posted by canadiancow
First of all, basically every airline says your not allowed to use software like Zoom on wifi. If you're not speaking, I find AC's satellite system (wide-bodies and 223s) works great for it. I regularly stream Netflix etc.

The ground based system (320, Express) is fine for browsing and not much else.

I have not been impressed with the Thales system on the 7M8 even ignoring the fact that my wifi benefit does not cover it. When it works, it's better than a 320. But it has not worked well for me.
I'm not talking about Zoom; I'm talking about watching pre-recorded webinars and videos. I suspect they are throttling anything that isn't a popular streaming service - music or movies. At the very least, it isn't worth a monthly subscription for me.

Last edited by YVR72; Nov 17, 2022 at 5:57 pm
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Old Nov 17, 2022, 5:58 pm
  #1673  
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Originally Posted by YVR72
I'm not talking about Zoom; I'm talking about watching pre-recorded webinars and videos - like videos. I suspect they are throttling anything that isn't a popular streaming service - music or movies. At the very least, it isn't worth a monthly subscription for me.
It's exceptionally rare that I have any issue watching content from any source on the non-MAX satellite wifi system. And when that happens, it's just general bandwidth issues, not specific to any one thing.

I don't know why you suspect any throttling.
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Old Nov 17, 2022, 6:52 pm
  #1674  
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Originally Posted by canadiancow
It's exceptionally rare that I have any issue watching content from any source on the non-MAX satellite wifi system. And when that happens, it's just general bandwidth issues, not specific to any one thing.

I don't know why you suspect any throttling.
Agreed. I basically streamed a college football game in 1080p last Saturday on board a 789. About 7 or 8 pauses for about a sec throughout the whole game but pretty much about it.
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Old Nov 17, 2022, 6:57 pm
  #1675  
 
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Pass Activation

Originally Posted by sha8192
It means the pass has to be activated by 2022-12-31. You can only activate a pass while onboard an AC plane with the ACWIFI.
Once activated, the pass will be valid for one year from the date of activation.
Has anyone found a way to activate the pass w/o being onboard? I have 6 flights before 12-31 but all are on the MAX. I will be pretty annoyed if it expires with no way to activate.
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Old Nov 18, 2022, 11:46 am
  #1676  
 
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Originally Posted by canadiancow
First of all, basically every airline says your not allowed to use software like Zoom on wifi. If you're not speaking, I find AC's satellite system (wide-bodies and 223s) works great for it. I regularly stream Netflix etc.

The ground based system (320, Express) is fine for browsing and not much else.

I have not been impressed with the Thales system on the 7M8 even ignoring the fact that my wifi benefit does not cover it. When it works, it's better than a 320. But it has not worked well for me.
The 223s block SSH access with is a PITA for someone like me
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Old Nov 18, 2022, 5:50 pm
  #1677  
 
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How do we fix this guys? Who should we escalate? I saw the thread it started to appear these days with you guys as well. I have a long flight next week from yyz to icn, it would be bad if i still canít use itÖ
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Old Nov 22, 2022, 9:16 am
  #1678  
 
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Tried to stream something on Disney+ about 10 days ago on a 320. Would not work. I suspect there was something on the Disney end blocking the service. Streaming TSN sports is very, very poor recently. Getting mentally prepared to not have access to FIFA on YVR-SYD in a few days.
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Old Nov 22, 2022, 9:20 am
  #1679  
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Originally Posted by Seat13F_AC_CRJ
Tried to stream something on Disney+ about 10 days ago on a 320.
It's a 320, which has the old ATG system, which has never supported streaming. Not sure why this is a surprise.
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Old Nov 22, 2022, 9:53 am
  #1680  
 
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Originally Posted by Adam Smith
It's a 320, which has the old ATG system, which has never supported streaming. Not sure why this is a surprise.
Thanks for the explanation. It is a surprise b/c I don't have these things committed to memory. Your second sentence was unnecessary.
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