AC Onboard Compensation

Old Oct 17, 2023, 3:21 am
  #106  
 
Join Date: Dec 2002
Posts: 7,949
A319 Western triangle last month.
No IFE. My J seat only. f/a offered me to change seat with non rev.
I declined.
Filled out the online form and got a 20% off code.
tracon is offline  
Old Oct 17, 2023, 3:55 am
  #107  
 
Join Date: Sep 2023
Posts: 273
Originally Posted by tracon
A319 Western triangle last month.
No IFE. My J seat only. f/a offered me to change seat with non rev.
I declined.
Filled out the online form and got a 20% off code.
I was on YYC-YYZ back in Feb - the entire J cabin (or maybe plane) had no IFE. We received a code for 15% off. Crew handed out pre-printed cards directing you to go on-line to get your code/offer.
I guess with only a few affected they offered a better deal?
Wigg is offline  
Old Oct 18, 2023, 5:39 pm
  #108  
 
Join Date: Oct 2015
Location: YVR TLS
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Posts: 906
$75 credit voucher for no IFE screens YUL-YVR
james dean is offline  
Old Nov 6, 2023, 4:04 pm
  #109  
 
Join Date: May 2007
Location: Vancouver, BC
Programs: Aeroplan 35K, Hertz Gold
Posts: 1,288
Originally Posted by james dean
$75 credit voucher for no IFE screens YUL-YVR
Same here in J in the other direction. About a month's time for turnaround.
guessaaa is offline  
Old Nov 6, 2023, 6:10 pm
  #110  
 
Join Date: Dec 2007
Location: Canada
Posts: 1,490
Just had entire J cabin without IFE and I was sitting beside someone who I would guess to be a SE. I am not SE nor did I engage in a lengthy conversation with the gentleman - Oh you SE!! Great seat mate though, nice and quiet... but the FA practically ignored me the whole flight when frequently asking him and filling up his drinks but just taking my glass without saying a word. I had to make a point to get her attention. She then comes by and says to him "Sir, don't you worry I will get you a compensation card right away". Doesn't say a thing to me. lol. It was a short flight and it actually became hilarious at one point. Honestly, probably the worst service I have ever received.
...The service was fine coming home but yet again the IFE would not work. The movie would start for a few seconds then go back to the main screen to choose again. These were older birds too so even giving them a kick was not working anymore. It still kept showing on the map I was going to EWR which I was not.
I wrote in today.
Bravada04 is offline  
Old Nov 6, 2023, 7:16 pm
  #111  
 
Join Date: May 2007
Location: Vancouver, BC
Programs: Aeroplan 35K, Hertz Gold
Posts: 1,288
$50 eCoupon for no J SS meal on YYZ-YVR. The form only had a "meal shortage", but it wasn't a case of wanting beef but getting chicken. I had my order taken and asked to have it served later in the flight so I could sleep first, as per the menu. I was pre-warned that the meal cooks for 30 min, and they won't serve at 1.5 hours before landing. At 2 hours before landing, I asked for the meal and for all the cold items immediately (specifically asking for the appetizer and dessert). I was given a cheese and fruit plate with a single multi-grain bun... not what I was expecting. I ate a bit and asked where the rest was. That's when I was told that there weren't enough meals loaded and blamed the weekend catering crew. Interesting considering it was a Monday night, J was full days before and the equipment never changed. And every J pax without a special meal is given the exact same cold portions. I still got the main meal I ordered but I'm not a cheese and fruit person so there wasn't much more to eat.
guessaaa is offline  
Old Nov 7, 2023, 12:25 am
  #112  
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Originally Posted by guessaaa
$50 eCoupon for no J SS meal on YYZ-YVR. The form only had a "meal shortage", but it wasn't a case of wanting beef but getting chicken. I had my order taken and asked to have it served later in the flight so I could sleep first, as per the menu. I was pre-warned that the meal cooks for 30 min, and they won't serve at 1.5 hours before landing. At 2 hours before landing, I asked for the meal and for all the cold items immediately (specifically asking for the appetizer and dessert). I was given a cheese and fruit plate with a single multi-grain bun... not what I was expecting. I ate a bit and asked where the rest was. That's when I was told that there weren't enough meals loaded and blamed the weekend catering crew. Interesting considering it was a Monday night, J was full days before and the equipment never changed. And every J pax without a special meal is given the exact same cold portions. I still got the main meal I ordered but I'm not a cheese and fruit person so there wasn't much more to eat.
This isn't quite clear to me. You had pre-ordered a special meal, but you ended up having to have a regular meal? Just with none of the other courses that go along with the SPML?
canadiancow is online now  
Old Nov 8, 2023, 12:30 am
  #113  
 
Join Date: May 2007
Location: Vancouver, BC
Programs: Aeroplan 35K, Hertz Gold
Posts: 1,288
Originally Posted by canadiancow
This isn't quite clear to me. You had pre-ordered a special meal, but you ended up having to have a regular meal? Just with none of the other courses that go along with the SPML?
No, my regular meal consisted of a cheese/fruit plate followed by the hot plate. No appetizer, no dessert.
canadiancow likes this.
guessaaa is offline  
Old Nov 19, 2023, 6:13 am
  #114  
 
Join Date: Jul 2007
Location: YYC
Programs: AC SE
Posts: 828
if you dont get onboard compensation what route are you taking? the online form?
300rwhp is offline  

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