AC Onboard Compensation

Old Dec 7, 2012, 3:31 pm
  #46  
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I haven't submitted that yet, but yes, an open offer to pay all dry cleaning expenses.
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Old Apr 23, 2014, 10:45 am
  #47  
 
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I filled out a green card today for a malfunctioning IFE...anyone with recent experience on how long it takes to hear back from AC for these submissions?
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Old Apr 23, 2014, 10:58 am
  #48  
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Originally Posted by t_rex
I filled out a green card today for a malfunctioning IFE...anyone with recent experience on how long it takes to hear back from AC for these submissions?
3 to 4 weeks usually.
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Old Nov 3, 2014, 8:45 pm
  #49  
 
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Originally Posted by Needle Hill
Here are the compensations I got in the last few years in chronological order:

failed IFE on a 15 hours flight in J: $200 voucher
failed IFE on a 4 hours flight in J: $150 voucher
another failed IFE on a 15 hours flight in J: 5% off next travel
failed pod on a 15 hours flight in J: $5% off next travel
response to medical emergency: 20,000 status miles.
Amounts quoted are from a couple years ago. Looks like the compensation amounts have gone down? Just got some ETCs from AC for non-functional IFE from YVR-SYD.

Mr. YVR (S100K, paid Z fare) - $100
Mrs. YVR (E35K, Aeroplan reward) - $100

I guess something is better than nothing, but on a $6000 fare, I guess I was hoping for that $200 voucher or a 15% off code.
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Old Nov 3, 2014, 10:41 pm
  #50  
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Originally Posted by yvr76
a 15% off code.
And don't forget, that's only % off the base fare, not the total cost.
A few posts in the other thread made issue of this and that where you pro-rate against the total ticket cost, the % discount is nowhere near the amount offered.
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Old Feb 5, 2015, 6:19 am
  #51  
 
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I had a malfunctioning IFE on a YYZ-LAX flight recently, and got 2000 miles for the trouble.

No notification or anything of that sort; happened to stumble upon it as I was doing my monthly mileage balance check/toaster research.

Originally Posted by t_rex
I filled out a green card today for a malfunctioning IFE...anyone with recent experience on how long it takes to hear back from AC for these submissions?
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Old Feb 5, 2015, 8:33 am
  #52  
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Originally Posted by yqtyyz
....happened to stumble upon it as I was doing my monthly mileage balance check/toaster research.

not a toaster, but "on sale"

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Old Feb 5, 2015, 9:46 am
  #53  
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Originally Posted by yqtyyz
I had a malfunctioning IFE on a YYZ-LAX flight recently, and got 2000 miles for the trouble.

No notification or anything of that sort; happened to stumble upon it as I was doing my monthly mileage balance check/toaster research.
Another pax had a defunct IFE from YYZ to YYC (I was in J) FA asked if anyone would be so kind to switch. I offered as it was also an aisle seat 5000 miles.
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Old Feb 5, 2015, 10:16 am
  #54  
 
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Originally Posted by superangrypenguin
Another pax had a defunct IFE from YYZ to YYC (I was in J) FA asked if anyone would be so kind to switch. I offered as it was also an aisle seat 5000 miles.
That doesn't seem like a bad switch! The FA was probably a lot nicer to you when it came to drinks as well.

I've had a broken IFE from YVR to YWG in J, and they offered me 2000 miles and a $50 AC gift card.
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Old Feb 5, 2015, 10:25 am
  #55  
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Originally Posted by Yyttraveler
That doesn't seem like a bad switch! The FA was probably a lot nicer to you when it came to drinks as well.

I've had a broken IFE from YVR to YWG in J, and they offered me 2000 miles and a $50 AC gift card.
Wait, you got a gift card out of it too? I mean, I'll take the 5000, but I've never seen/read anyone who got a gift card? Maybe it's just me.

And yes, she was. AND - I got to sit in front of Bruce C. from Dragon's Den (mainly the reason I switched in the first place. Got his autograph too - I know, tacky)
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Old Feb 5, 2015, 10:30 am
  #56  
 
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Originally Posted by superangrypenguin
Wait, you got a gift card out of it too? I mean, I'll take the 5000, but I've never seen/read anyone who got a gift card? Maybe it's just me.

And yes, she was. AND - I got to sit in front of Bruce C. from Dragon's Den (mainly the reason I switched in the first place. Got his autograph too - I know, tacky)
Yeah I got a physical $50 gift card in the mail. All it said was something along the lines like "Sorry for letting you down." It didn't specify but I assume it was for the IFE.

Win-win situation for you overall! You should have asked for a selfie for ultimate tackiness.
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Old Feb 5, 2015, 11:55 am
  #57  
 
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It would have been nice to get 5000 miles and a gift card, but it's good enough for a short-ish flight. What I didn't mention to the AC customer service was that I slept most of the flight anyway, so I didn't miss much.

Originally Posted by Yyttraveler
That doesn't seem like a bad switch! The FA was probably a lot nicer to you when it came to drinks as well.

I've had a broken IFE from YVR to YWG in J, and they offered me 2000 miles and a $50 AC gift card.
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Old Apr 21, 2015, 1:55 am
  #58  
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Looks like not much changed......

Few years back the entire plane's IFE was out of the order and we each rec'd a 5% off base fare coupon going to HKG. What a joke!

Last Nov, z-fare with broken business class seat unable to recline from HKG to YVR. Waited 2 months for their email reply (they must be very busy!) and the offer was only CAD$500 travel cert. I was very disappointed at this "goodwill", but after reading this, I think I did better than others.
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Old Apr 21, 2015, 7:36 am
  #59  
 
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These mysterious green forms... must you request them if you have an issue then?

Just ask the FA for a green compensation form?
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Old Apr 21, 2015, 8:34 am
  #60  
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Sometimes they offer them, but if they don't, I just politely ask for a form.

Which reminds me, I filled one out on Feb 20, and still haven't received a reply. Sigh, nothing ever changes at AC.
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