Sitting in J-pod that is non functional. No recline, so I’m sitting bolt upright on the overnight YYZ to ZRH right now.

I’m a too tired to think straight after a long day and flight attendants (super kind) are encouraging me to escalate because apparently it was a known issue and they should have informed me before I was boarded. Flight is full.

Any guidance would be really appreciated. I’m 75K and honestly never bother to complain, but this time after upgrading myself for the first time in over ten years to international J (usually just pay the J fare) I’m annoyed that I’ve burned through a pile of eupgrades, $200 and … yeah, most of you get it.

Flight attendant has recorded the issue but wants me to escalate. Simply, if you were in my shoes what would you do next?