Jan 5, 2024, 7:37 am
Last edit by: WoodlandCreature
Who is eligible for Air Canada’s Concierge service?
- Super Elite, 24/7, via phone or email.
- Those booked into Signature Class, "at the airport".
- More details here: https://www.aircanada.com/ca/en/aco/...-services.html
In which cities are Concierge services available?
- For a no-longer up-to-date list, check the link above.
How do I contact a Concierge?
- Remotely:
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- There are per-airport email aliases as well, unpublished, but following an obvious pattern if you interact with them.
- For Others: You don't.
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- At the airport:
- They are wearing black AC uniforms.
- The following Canadian airports are known to have accessible, landside, offices, all relatively nearby the check in desks: YVR, YYC, YYZ, YOW, YUL
- Others: Good luck. Priority check in agent, or MLL agents, may be able to trigger one to materialize.
What exactly can/does the AC concierge do?
Nov 23, 2019, 7:02 pm
#676
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
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Posts: 16,779
Dec 11, 2019, 2:52 pm
#677
Join Date: Dec 2017
Location: YXU
Programs: AC SE100K, Marriott Bonvoy Titanium Elite, IHG Platinum Elite
Posts: 326
As a new SE, wouldn't mind some input on this.
When it comes to cancelled flights or delays impacting connections, should I call the SE reservations number or the concierge number (or does it matter?)
And on a side note, do people have better luck calling the central concierge line, or calling individual airports' concierge offices?
When it comes to cancelled flights or delays impacting connections, should I call the SE reservations number or the concierge number (or does it matter?)
And on a side note, do people have better luck calling the central concierge line, or calling individual airports' concierge offices?
Dec 11, 2019, 2:55 pm
#678
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Join Date: Sep 2012
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Given normal wait times (i.e. not right now), for anything 3+ hours out, I'd probably call reservations. Res agents, in my experience, are much more willing to overbook a flight to put you on it after a cancellation. Concierges seem to want to stick with positive space.
For anything imminent ("my flight 4 hours from now was cancelled but there's one leaving in 70 minutes that would work"), you're better off with a concierge who can rebook you and check you in.
Individual airport phone numbers are no longer distributed, so the central line is your only option.
For anything imminent ("my flight 4 hours from now was cancelled but there's one leaving in 70 minutes that would work"), you're better off with a concierge who can rebook you and check you in.
Individual airport phone numbers are no longer distributed, so the central line is your only option.
Dec 11, 2019, 3:01 pm
#679
Join Date: Dec 2017
Location: YXU
Programs: AC SE100K, Marriott Bonvoy Titanium Elite, IHG Platinum Elite
Posts: 326
Thank you, canadiancow!
Dec 11, 2019, 3:03 pm
#680
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Join Date: Sep 2012
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I guess my more general answer would be "does it require access to an airport system?"
If yes, call the concierge. If no, call res.
If yes, call the concierge. If no, call res.
Jan 1, 2020, 11:11 pm
#681
Join Date: Dec 2017
Location: YXU
Programs: AC SE100K, Marriott Bonvoy Titanium Elite, IHG Platinum Elite
Posts: 326
Concierge email
Question for those who’ve availed themselves of the Concierge email address: is it monitored in real-time? As in, if I had a query about a connection in a couple of hours would an email suffice or is phone advised?
Jan 1, 2020, 11:14 pm
#682
A FlyerTalk Posting Legend
Join Date: Sep 2012
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These days, a call might be in order.
I generally use the email for things like "I have a flight in 23 hours and I'd like to stand by for a flight in 21 hours". Simple requests that require DCS access with plenty of time to perform the action.
Jan 28, 2020, 5:25 pm
#685
Join Date: Nov 2018
Programs: AC SE100K
Posts: 49
Make seat available?
Anyone had any luck with the concierge making a seat “magically available”?
I am trying to move into a J seat 2A so I can be behind my son in 1A, and near my wife and baby in 2D. But 2A is currently occupied
Is this within the powers of the concierge? Not having luck so far...
I am trying to move into a J seat 2A so I can be behind my son in 1A, and near my wife and baby in 2D. But 2A is currently occupied
Is this within the powers of the concierge? Not having luck so far...
Jan 28, 2020, 5:49 pm
#686
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,809
Anyone had any luck with the concierge making a seat “magically available”?
I am trying to move into a J seat 2A so I can be behind my son in 1A, and near my wife and baby in 2D. But 2A is currently occupied
Is this within the powers of the concierge? Not having luck so far...
I am trying to move into a J seat 2A so I can be behind my son in 1A, and near my wife and baby in 2D. But 2A is currently occupied
Is this within the powers of the concierge? Not having luck so far...
Jan 28, 2020, 6:06 pm
#687
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
Concierge can certainly look in to it. If the person is an employee, maybe the concierge will move them. If the person is an SE that the concierges know, they may ask that person if they would be okay moving. But as Stranger has pointed out, it shouldn't be something they can just do on a whim.
Jan 28, 2020, 6:06 pm
#688
Join Date: May 2019
Posts: 302
Anyone had any luck with the concierge making a seat “magically available”?
I am trying to move into a J seat 2A so I can be behind my son in 1A, and near my wife and baby in 2D. But 2A is currently occupied
Is this within the powers of the concierge? Not having luck so far...
I am trying to move into a J seat 2A so I can be behind my son in 1A, and near my wife and baby in 2D. But 2A is currently occupied
Is this within the powers of the concierge? Not having luck so far...
It's unfortunate, but those are the seats. The best thing to do is wait for it to open up or ask nicely when you board.
Jan 28, 2020, 6:08 pm
#689
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Join Date: Sep 2012
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Post-Amadeus, I've had cases where J seats were blocked for selection, even though they were free.
You can certainly ask the concierge, but I'd just phrase it like "I'm having trouble accessing seat selection. Is 2A free, and if so, can you move me into it?"
If it's actually occupied, ask the passenger there. If you have another A/K seat to trade, there's a reasonable chance they'll agree.
You can certainly ask the concierge, but I'd just phrase it like "I'm having trouble accessing seat selection. Is 2A free, and if so, can you move me into it?"
If it's actually occupied, ask the passenger there. If you have another A/K seat to trade, there's a reasonable chance they'll agree.
Mar 12, 2020, 11:40 pm
#690
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
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Posts: 44,354
I flew LH 458 MUC-SFO in first class.
In my typical intelligent manner, I left my MacBook Pro in the storage compartment in my seat, and I didn't realize it until I got home.
With no way to contact LH, I phoned the central concierge, who then put me on hold, contacted SFO, and then said they'd call me.
I got a call a few minutes later. LH had already groomed the aircraft, and no computers were found. And LH is suspending SFO service tomorrow or Saturday, so there will be no staff there to talk to soon.
Crap.
I got a text from the concierge a few minutes later, saying she was going to board the aircraft and check.
Less than 10 minutes before the SFO-MUC departure time, I received a text, "Good news", followed by a photo of my MacBook.
She offered to "drop it off", but I thought that was a little over the top, so I'm going to pick it up tomorrow at SFO.
As an LH first class passenger, my laptop would have ended up in Germany, stranded for weeks.
As a Super Elite, it will be back in my possession within 24 hours.
I'm once again astonished at the different service levels one gets as a premium passenger on other airlines versus what you can get from a concierge.
In my typical intelligent manner, I left my MacBook Pro in the storage compartment in my seat, and I didn't realize it until I got home.
With no way to contact LH, I phoned the central concierge, who then put me on hold, contacted SFO, and then said they'd call me.
I got a call a few minutes later. LH had already groomed the aircraft, and no computers were found. And LH is suspending SFO service tomorrow or Saturday, so there will be no staff there to talk to soon.
Crap.
I got a text from the concierge a few minutes later, saying she was going to board the aircraft and check.
Less than 10 minutes before the SFO-MUC departure time, I received a text, "Good news", followed by a photo of my MacBook.
She offered to "drop it off", but I thought that was a little over the top, so I'm going to pick it up tomorrow at SFO.
As an LH first class passenger, my laptop would have ended up in Germany, stranded for weeks.
As a Super Elite, it will be back in my possession within 24 hours.
I'm once again astonished at the different service levels one gets as a premium passenger on other airlines versus what you can get from a concierge.