Jan 5, 2024, 7:37 am
Last edit by: WoodlandCreature
Who is eligible for Air Canada’s Concierge service?
- Super Elite, 24/7, via phone or email.
- Those booked into Signature Class, "at the airport".
- More details here: https://www.aircanada.com/ca/en/aco/...-services.html
In which cities are Concierge services available?
- For a no-longer up-to-date list, check the link above.
How do I contact a Concierge?
- Remotely:
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- There are per-airport email aliases as well, unpublished, but following an obvious pattern if you interact with them.
- For Others: You don't.
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- At the airport:
- They are wearing black AC uniforms.
- The following Canadian airports are known to have accessible, landside, offices, all relatively nearby the check in desks: YVR, YYC, YYZ, YOW, YUL
- Others: Good luck. Priority check in agent, or MLL agents, may be able to trigger one to materialize.
What exactly can/does the AC concierge do?
Jan 25, 2022, 9:57 pm
#766
Join Date: Jan 2022
Posts: 11
Jan 27, 2022, 9:23 am
#769
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Jan 27, 2022, 11:38 am
#770
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,355
May 3, 2022, 7:30 am
#772
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,734
YVR is having similar problems, and the concierge I spoke to the other day had clearly been keeping an eye on line lengths, and saved me a ton of time by sending me down to the Nexus line at the WestJet end.
May 3, 2022, 9:07 am
#773
Join Date: Nov 2008
Location: YYC
Programs: Aeroplan SE 100 IHG Plat Amb Nexus
Posts: 667
DEL concierge helpful again
Neha, the pleasant concierge again did a wonderful job on a DEL transfer from Vistara. She met me at the transfer desk with AC boarding passes and dealt with Indian Customs to get my bags retrieved, new AC baggage tags attached and transfered over to AC. As Vistara wouldn't interline tag to AC this saved time, hassle and my bags arrived with me in Canada. A very lengthy difficult process became easy and pleasant.
May 3, 2022, 9:53 am
#774
Join Date: Jun 2014
Location: YVR
Programs: SE 100K
Posts: 935
Did you phone them when you got there or just wander down to the office and ask if they could help?
May 3, 2022, 10:15 am
#775
Join Date: Oct 2012
Location: YVR
Programs: AC E75K, IHG Plat, Bonvoy Tit, HH Silver, BW Gold, Avis President's Club
Posts: 221
I was able to complete the doc check at the YVR concierge office for a recent trip, and then just used the Nexus line. Time from Skytrain to MLL was less than 30 minutes.
May 3, 2022, 12:11 pm
#776
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
I have had similar experience on the last few trips but in my view 30 minutes is still longer than I used to experience and expect.
May 3, 2022, 12:40 pm
#777
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,734
May 3, 2022, 1:13 pm
#779
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,355