Who is eligible for Air Canada’s Concierge service?

• Super Elite, 24/7, via phone or email.
• Those booked into Signature Class, "at the airport".
• More details here: https://www.aircanada.com/ca/en/aco/...-services.html

In which cities are Concierge services available?

• For a no-longer up-to-date list, check the link above.

How do I contact a Concierge?

• Remotely:
  • For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
    • There are per-airport email aliases as well, unpublished, but following an obvious pattern if you interact with them.
  • For Others: You don't.
• At the airport:
  • They are wearing black AC uniforms.
  • The following Canadian airports are known to have accessible, landside, offices, all relatively nearby the check in desks: YVR, YYC, YYZ, YOW, YUL
  • Others: Good luck. Priority check in agent, or MLL agents, may be able to trigger one to materialize.