Jan 5, 2024, 7:37 am
Last edit by: WoodlandCreature
Who is eligible for Air Canada’s Concierge service?
- Super Elite, 24/7, via phone or email.
- Those booked into Signature Class, "at the airport".
- More details here: https://www.aircanada.com/ca/en/aco/...-services.html
In which cities are Concierge services available?
- For a no-longer up-to-date list, check the link above.
How do I contact a Concierge?
- Remotely:
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- There are per-airport email aliases as well, unpublished, but following an obvious pattern if you interact with them.
- For Others: You don't.
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- At the airport:
- They are wearing black AC uniforms.
- The following Canadian airports are known to have accessible, landside, offices, all relatively nearby the check in desks: YVR, YYC, YYZ, YOW, YUL
- Others: Good luck. Priority check in agent, or MLL agents, may be able to trigger one to materialize.
What exactly can/does the AC concierge do?
Feb 27, 2024, 1:21 pm
#961
Join Date: Nov 2008
Location: YYC
Programs: Aeroplan SE 100 IHG Plat Amb Nexus
Posts: 667
Reasonable accomodations to make it work.
Leaving a small object in their office for a day is well within my expectations.
I left a paintball gun with them once when the check-in agent informed me of the extra requirements to check something like that (clearly I had only read a small portion of those details). My dad went over later to grab it.
I left a paintball gun with them once when the check-in agent informed me of the extra requirements to check something like that (clearly I had only read a small portion of those details). My dad went over later to grab it.
We have come a long way from the days when the program was a member of the Clef d' Or Concierge Guild and would coordinate reservations and event tickets and act almost like a personal assistant. There are major constraints in staff resources now and the program has greatly changed.
I do think reasonable expectations for reasonable accomodations in extraordinary situations is fair.
To keep something of not great value in the concierge office safe for a while is fair. If staff availability allows them more it can be done sometimes but not when they are swamped.
Last edited by folkart; Feb 27, 2024 at 10:20 pm
