Jan 5, 2024, 7:37 am
Last edit by: WoodlandCreature
Who is eligible for Air Canada’s Concierge service?
- Super Elite, 24/7, via phone or email.
- Those booked into Signature Class, "at the airport".
- More details here: https://www.aircanada.com/ca/en/aco/...-services.html
In which cities are Concierge services available?
- For a no-longer up-to-date list, check the link above.
How do I contact a Concierge?
- Remotely:
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- There are per-airport email aliases as well, unpublished, but following an obvious pattern if you interact with them.
- For Others: You don't.
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- At the airport:
- They are wearing black AC uniforms.
- The following Canadian airports are known to have accessible, landside, offices, all relatively nearby the check in desks: YVR, YYC, YYZ, YOW, YUL
- Others: Good luck. Priority check in agent, or MLL agents, may be able to trigger one to materialize.
What exactly can/does the AC concierge do?
Dec 28, 2018, 2:24 pm
#601
Join Date: Feb 2013
Programs: Hyatt Globalist, Bonvoy Titanium, Bonvoy Lifetime Gold
Posts: 220
Jan 18, 2019, 8:33 pm
#602
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Stupid question from a fresh SE.
75 minute connection in FRA. Normally doesn't stress me out because I know the airport and there's always another flight to where I'm going. This time however, there aren't many options AND it is critical that I make it to my scheduled meeting on time which means I CANNOT miss this connection. It would only take a small delay out of YYC to really screw me.
SO
Am I allowed to request that a concierge meet me when I de-plane to help me make my connection faster?
75 minute connection in FRA. Normally doesn't stress me out because I know the airport and there's always another flight to where I'm going. This time however, there aren't many options AND it is critical that I make it to my scheduled meeting on time which means I CANNOT miss this connection. It would only take a small delay out of YYC to really screw me.
SO
Am I allowed to request that a concierge meet me when I de-plane to help me make my connection faster?
Jan 18, 2019, 8:54 pm
#603
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I've had such assistance at LHR and they were of great help. I also made such a request at FRA but was denied by the concierge - granted it was big time AC IRROPs at FRA that day, but I forgot the specific details...
Jan 19, 2019, 2:58 am
#604
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,355
Stupid question from a fresh SE.
75 minute connection in FRA. Normally doesn't stress me out because I know the airport and there's always another flight to where I'm going. This time however, there aren't many options AND it is critical that I make it to my scheduled meeting on time which means I CANNOT miss this connection. It would only take a small delay out of YYC to really screw me.
SO
Am I allowed to request that a concierge meet me when I de-plane to help me make my connection faster?
75 minute connection in FRA. Normally doesn't stress me out because I know the airport and there's always another flight to where I'm going. This time however, there aren't many options AND it is critical that I make it to my scheduled meeting on time which means I CANNOT miss this connection. It would only take a small delay out of YYC to really screw me.
SO
Am I allowed to request that a concierge meet me when I de-plane to help me make my connection faster?
If you know where you're going, do it yourself.
Jan 19, 2019, 6:17 am
#605
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,827
If you know where you are going I agree it is usually faster by yourself, but sometimes the concierge can help move things along.
That being said in FRA there is probably not much they can help with. I’d be prepared to run.
Jan 19, 2019, 7:31 am
#606
Join Date: Oct 2012
Posts: 83
Much depends where you're flying from. If you get to park at a gate, fantastic. If they park you on the tarmac and bus you in, it adds 20 minutes.
Two other pieces of advice:
1. The big problem for me is always the customs clearance at B gates. If you see chaos at the top of the escalator, there's another option. Facing the customs counters, to the right of the e-kiosks you'll see a long hallway. Take that hallway and it leads to another queue. There are far fewer agents, but far fewer travellers also. I believe it's the for passengers coming from other terminals.
2. I've heard about, but never tried, this "gate-to-gate" service at FRA: https://www.frankfurt-airport.com/en...e-service.html. If things are as important as you say they are, the price seems reasonable. Let us know if you try it.
Jan 19, 2019, 7:39 am
#607
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Thanks for the input all.
I'm familiar with FRA and if we don't have to use the bus I'll likely be fine - but we probably will.
I'll just roll the dice. Fair point that the concierge isn't going to speed anything up and I will run faster without company.
I'm familiar with FRA and if we don't have to use the bus I'll likely be fine - but we probably will.
I'll just roll the dice. Fair point that the concierge isn't going to speed anything up and I will run faster without company.
Jan 19, 2019, 9:14 am
#608
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,978
It definitely shaved some time in my instance.
Jan 19, 2019, 9:48 am
#609
Join Date: Apr 2008
Location: Toronto
Programs: AC MM, SE100K
Posts: 233
Jan 19, 2019, 10:18 am
#610
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
1. The big problem for me is always the customs clearance at B gates. If you see chaos at the top of the escalator, there's another option. Facing the customs counters, to the right of the e-kiosks you'll see a long hallway. Take that hallway and it leads to another queue. There are far fewer agents, but far fewer travellers also. I believe it's the for passengers coming from other terminals.
Jan 19, 2019, 10:18 am
#611
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,571
Sometimes the difference in making it and not making it really is minutes, @WaytoomuchEurope, so ask for the help. The flight crew might have 10 or 15 minutes of messing around to do with the A/C still at the gate, and a call ahead would keep the GA from closing the flight.
Jan 19, 2019, 12:50 pm
#612
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
2. I've heard about, but never tried, this "gate-to-gate" service at FRA: https://www.frankfurt-airport.com/en...e-service.html. If things are as important as you say they are, the price seems reasonable. Let us know if you try it.
Jan 19, 2019, 3:26 pm
#613
Join Date: Jan 2005
Programs: AC SE100K MM, Accor Plat
Posts: 218
Last year I was flying YYZ-FRA-AMS and the flight to FRA was delayed before we left and pressured the connection. I asked at the concierge office to have someone meet me to help. Upon landing there was a concierge there helped 3 of us SEs with connections (all travelling separately), we went to one customs line that was very long, she walked us to another shorter one - then took us through a priority security line (not sure if could have anyways) and got me to the gate in time. This was nice as FRA can be a confusing madhouse I find.
On the FRA gate-to-gate service, tried to book once, saw a credit card charge but apparently it wasn't totally confirmed and was a cluster when I landed that involved a few calls to sort out and to summon them. Another time I tried to book but they were too busy.
On the FRA gate-to-gate service, tried to book once, saw a credit card charge but apparently it wasn't totally confirmed and was a cluster when I landed that involved a few calls to sort out and to summon them. Another time I tried to book but they were too busy.
Jan 19, 2019, 4:20 pm
#614
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,809
Last time we arrived late at FRA, we managed to make it to our next gate before it closed. Only to be told we had been offloaded and if we wanted back on that flight, there would be no business class meal for us... To add insult to injury, our next leg, one of these booked by AC in Y on a P ticket but upgraded using AE miles, disappeared in the rebooking process. Took me two hours on the phone until the issue got fixed.
Last time we asked for assistance (my wife had difficulty walking far at the time) and the YYC flight got late a concierge was waiting for us but it took so long to get the wheelchair folks to take care of us that it became clearly impossible to make our connection (in my case on a separate ticket...) Which we could have made if walking quickly on our won.