Jan 5, 2024, 7:37 am
Last edit by: WoodlandCreature
Who is eligible for Air Canada’s Concierge service?
- Super Elite, 24/7, via phone or email.
- Those booked into Signature Class, "at the airport".
- More details here: https://www.aircanada.com/ca/en/aco/...-services.html
In which cities are Concierge services available?
- For a no-longer up-to-date list, check the link above.
How do I contact a Concierge?
- Remotely:
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- There are per-airport email aliases as well, unpublished, but following an obvious pattern if you interact with them.
- For Others: You don't.
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- At the airport:
- They are wearing black AC uniforms.
- The following Canadian airports are known to have accessible, landside, offices, all relatively nearby the check in desks: YVR, YYC, YYZ, YOW, YUL
- Others: Good luck. Priority check in agent, or MLL agents, may be able to trigger one to materialize.
What exactly can/does the AC concierge do?
Nov 20, 2017, 12:00 am
#511
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
last week during EYW, I left my Surface laptop in the transborder connections security bin. Noticed and called while leaving YUL. I got a call an hour later from Pearson central lost and found asking me to finish identifying my property and authorize them to release it to the concierge.
When I landed back in YUL two hours later (on our second of three visits for the day), a concierge was running to a rapidair gate to pick up my Surface!
Later in the weekend my son and I were offloaded (mistake, as we gad a ton of connecting time) on the evening YYZ-LAS. A supervisor was sent to our gate to help. Despite J having boarded full before we realized, two unhappy employees were downgraded and two more had to be moved around. We got our original bulkhead seats.
THESE are reasons we will work to re earn status. Without this I am certain that both of the above issues would have ended very poorly.
When I landed back in YUL two hours later (on our second of three visits for the day), a concierge was running to a rapidair gate to pick up my Surface!
Later in the weekend my son and I were offloaded (mistake, as we gad a ton of connecting time) on the evening YYZ-LAS. A supervisor was sent to our gate to help. Despite J having boarded full before we realized, two unhappy employees were downgraded and two more had to be moved around. We got our original bulkhead seats.
THESE are reasons we will work to re earn status. Without this I am certain that both of the above issues would have ended very poorly.
Exactly, this is why having SE is invaluable. I've been saved by the concierge when I absolutely required their intervention. Some here may recall my story RDU story back in September 2005... the concierge came through like I'd had never ever expected.
Nov 20, 2017, 11:22 am
#513
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Nov 24, 2017, 8:16 pm
#515
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Just had two very different (and in my experience, representative) concierge experiences.
TPE (typical outstation experience): Concierge greeted me by name at the gate upon arrival on AC11, escorted me through the transfer are, and walked me to the SQ lounge. Met me again at the departure gate for AC12 40 minutes later, handled my passport check, and walked me onboard. Nice gestures (which I appreciate), but certainly not super high utility.
YVR (typical hub experience): AC182 suffered a last minute mechanical delay, and departure was pushed from 13:55 first to 14:30 and then to 15:30. Upon the announcement of the second delay, I started walking to the departure gate of AC118 (scheduled to depart at 14:15) and started dialing the concierge line at the same time. While I was on the phone with the central concierge office in YYZ, I received a call from YVR concierge proactively putting me on AC118. Most other 182 passengers were not afforded this treatment (118 had quite a few empty seats but certainly not enough to re-accommodate everyone from 182).
TPE (typical outstation experience): Concierge greeted me by name at the gate upon arrival on AC11, escorted me through the transfer are, and walked me to the SQ lounge. Met me again at the departure gate for AC12 40 minutes later, handled my passport check, and walked me onboard. Nice gestures (which I appreciate), but certainly not super high utility.
YVR (typical hub experience): AC182 suffered a last minute mechanical delay, and departure was pushed from 13:55 first to 14:30 and then to 15:30. Upon the announcement of the second delay, I started walking to the departure gate of AC118 (scheduled to depart at 14:15) and started dialing the concierge line at the same time. While I was on the phone with the central concierge office in YYZ, I received a call from YVR concierge proactively putting me on AC118. Most other 182 passengers were not afforded this treatment (118 had quite a few empty seats but certainly not enough to re-accommodate everyone from 182).
Nov 25, 2017, 4:46 am
#516
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
I have a friend who flew SFO-YVR-NRT with me, and is now flying HND-YVR-SFO without me.
YVR-SFO could only be confirmed in Y (it was an Aeroplan ticket).
By email, I got him listed for J on his confirmed flight, and both J and Y on the earlier (but illegal connection, hence why it wasn't booked) flight.
These are things that should be automatic or possible to do online, but as long as they aren't, I appreciate not having to tell a FOTSG how to ask to be added to an onload list.
YVR-SFO could only be confirmed in Y (it was an Aeroplan ticket).
By email, I got him listed for J on his confirmed flight, and both J and Y on the earlier (but illegal connection, hence why it wasn't booked) flight.
These are things that should be automatic or possible to do online, but as long as they aren't, I appreciate not having to tell a FOTSG how to ask to be added to an onload list.
Nov 25, 2017, 2:40 pm
#517
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
I have a friend who flew SFO-YVR-NRT with me, and is now flying HND-YVR-SFO without me.
YVR-SFO could only be confirmed in Y (it was an Aeroplan ticket).
By email, I got him listed for J on his confirmed flight, and both J and Y on the earlier (but illegal connection, hence why it wasn't booked) flight.
These are things that should be automatic or possible to do online, but as long as they aren't, I appreciate not having to tell a FOTSG how to ask to be added to an onload list.
YVR-SFO could only be confirmed in Y (it was an Aeroplan ticket).
By email, I got him listed for J on his confirmed flight, and both J and Y on the earlier (but illegal connection, hence why it wasn't booked) flight.
These are things that should be automatic or possible to do online, but as long as they aren't, I appreciate not having to tell a FOTSG how to ask to be added to an onload list.
Dec 10, 2017, 4:00 pm
#518
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Let me preface this by saying I don't normally like to contact concierge as I think they should be used for urgent, IRROP situations.
With that being said, I was trying to take advantage of the YYZ Travel Alert for tomorrow and change my routing YYZ-Europe to YYZ-YYC-Europe. Primary objective is via YYC gets me cross the 260K eUp threshold and beat the impending delays due to snow in the afternoon. I call Reservations, state I want to change my flight to go via YYC due to the travel alert. Reservations says "no" because fare details only allow via YOW/YUL. Don't really believe it because I consider it IRROP but anyway...hang up and the call Concierge.
Guess what Concierge was able to do no questions asked (and actually exceeded my expectations).
With that being said, I was trying to take advantage of the YYZ Travel Alert for tomorrow and change my routing YYZ-Europe to YYZ-YYC-Europe. Primary objective is via YYC gets me cross the 260K eUp threshold and beat the impending delays due to snow in the afternoon. I call Reservations, state I want to change my flight to go via YYC due to the travel alert. Reservations says "no" because fare details only allow via YOW/YUL. Don't really believe it because I consider it IRROP but anyway...hang up and the call Concierge.
Guess what Concierge was able to do no questions asked (and actually exceeded my expectations).
Last edited by YVRtoYYZ; Dec 10, 2017 at 5:14 pm
Dec 10, 2017, 4:04 pm
#519
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Let me preface this by saying I don't normally like to contact concierge as I think they should be used for urgent, IRROP situations.
With that being said, I was trying to take advantage of the YYZ Travel Alert for tomorrow and change my routing YYZ-Europe to YYZ-YYC-Europe. Primary objective is via YYC gets me cross the 260K eUp threshold. I call Reservations, state I want to change my flight to go via YYC due to the travel alert. Reservations says "no" because fare details only allow via YOW/YUL. Don't really believe it because I consider it IRROP but anyway...hang up and the call Concierge.
Guess what Concierge was able to do no questions asked (and actually exceeded my expectations).
With that being said, I was trying to take advantage of the YYZ Travel Alert for tomorrow and change my routing YYZ-Europe to YYZ-YYC-Europe. Primary objective is via YYC gets me cross the 260K eUp threshold. I call Reservations, state I want to change my flight to go via YYC due to the travel alert. Reservations says "no" because fare details only allow via YOW/YUL. Don't really believe it because I consider it IRROP but anyway...hang up and the call Concierge.
Guess what Concierge was able to do no questions asked (and actually exceeded my expectations).
As for contacting the concierge, my general advice is tio phone for "urgent IRROP situations", and use email for everything else. Then I don't feel bad
Dec 10, 2017, 5:31 pm
#520
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
I find that the concierge can and will break many logical routing rules if you give them a "reason". And I put that in quotes for a reason.
As for contacting the concierge, my general advice is tio phone for "urgent IRROP situations", and use email for everything else. Then I don't feel bad
As for contacting the concierge, my general advice is tio phone for "urgent IRROP situations", and use email for everything else. Then I don't feel bad
Dec 10, 2017, 6:53 pm
#521
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
This was not IRROPs. Was this action unacceptable too?
Dec 10, 2017, 7:15 pm
#522
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
A fellow FTer AC 2MMer lost their valuable headsets on a Canada Line train. It was returned to the concierge at YVR. I flew there to retrieve it from the YVR Concierge box office next to domestic/international J check-in, signed the lost and found log, and went on my merry way.
This was not IRROPs. Was this action unacceptable too?
This was not IRROPs. Was this action unacceptable too?
Dec 10, 2017, 7:16 pm
#523
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Originally Posted by YVRtoYYZ
...as I think they should be used for urgent, IRROP situations.
Dec 10, 2017, 7:20 pm
#524
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901