Flight/Origin-Destination: AC913 Orlando-Toronto
Date:11-Jul 2011
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Y
Did you use priority security (if eligible) and if so, was it quick and efficient? NA Orlando Security is a zoo
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? NA
Was priority boarding offered (if applicable to your status) and efficient? Y
If there was a delay, did the gate agent provide timely updates?

Onboard - J cabin:
Were the crew professional & well groomed? Y
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground? Y
Was a pre-departure beverage offered on the ground? Y
Did crew offer to hang your jacket? NA
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Y
Did crew offer a hot towel prior to the meal service?
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) dont remember
How was the quality of all the meals? Fair
Did the cabin crew continiously top up the beverage of your choice throughout the flight? y


Post departure
If you have checked baggage, did it arrive within reasonable period of time?
very slow - yyz always seems that way


Overall experience/any other comments

Huge improvement with the boarding procedure compared to a month ago (see my comments on my June flight). The check-in attendant/gate attendant was really excellent - didnt get her name, but she is probably the only one with a NZ/Australian accent working in Orlando. Really great customer experience.

Flight/Origin-Destination: AC1132 YVR-YYZ
Date: 2011-08-24
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? Yes. No green YVR sticker on my son's J BP
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, but my son (J BP) was turned back. Agent said E or SE only, NO J. Complainted to CATSA.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? yes. as expected.
Was priority boarding offered (if applicable to your status) and efficient? Yes, yes. Priority line quite far from regular line ^
If there was a delay, did the gate agent provide timely updates? Delayed 10 minutes. No PA.

Onboard - Y cabin:
Were the crew professional & well groomed? yes
If there was a delay, were you provided with timely updates? Short 10 minutes delay. No announcement.
Was the IFE activated on the ground? Yes, not working. Reset after took off.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? about one hour.
How was the quality of the meal/Onboard cafe? No pizza, early flight.
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Surprisely fast at YYZ, 20 minutes.

Overall experience/any other comments
IFE not working, reset after took off. Map still not working. Error message: Requested language en is not currently supported. CBC News: This feature is currently not available. XM Audio: This feature is currently not available.

Flight/Origin-Destination: AC183 YUL-YVR
Date: 2011-07-26
Cabin: Y
Status: None

Pre departure
Was check in quick and efficient? Yes.
Did you use priority security (if eligible) and if so, was it quick and efficient? Not eligible.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No
Was priority boarding offered (if applicable to your status) and efficient? Not offered.
If there was a delay, did the gate agent provide timely updates? Delayed about 20 minutes. No PA.

Onboard - Y cabin:
Were the crew professional & well groomed? yes
If there was a delay, were you provided with timely updates? We had several delays on this flight. There was an ground delay before takeoff of about 20 minutes. Immediately on takeoff the pilot diverted around a storm that added about 20 minutes to the flight. As the flight approached Winnipeg, the pilot notified that there was insufficient fuel to continue the flight to YVR, and he intended to land at YYC for fuel, estimated 15-20 minute stop. Upon landing at YYC, pilot determined that due to lightning fueling could not occur, consequently the flight was further delayed for more than 2 hours until lightning cleared. Total delay of flight was more than 3 hours. During unscheduled stop at YYC crew did not allow passengers to leave plane or otherwise assist or provide information to passengers who would be missing connecting flights in YVR.
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? about one hour.
How was the quality of the meal/Onboard cafe? Unknown.
Did the cabin crew offer water regularly throughout the flight? Twice. No water offered during more than 2 hour unscheduled stop in Calgary.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Seemed reasonable at YVR

Overall experience/any other comments
Overall the delays caused by the fuel shortage and then the decision to land at an airport that was effectively closed to re-fueling significantly impacted numerous parties who were connecting in YVR, cabin crew and ground staff at YVR offered little if any assistance or information. Pilots never opened door after landing at YVR, which was probably wise. IFE had several issues including several sudden resets, no CBC news.

Flight/Origin-Destination: AC1185, YYZ-YYC
Date: Fri Aug 26
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Yes, used kiosk
Did you use priority security (if eligible) and if so, was it quick and efficient? Used departure level security at YYZ. Entered priority lane which took me to front of the line. CATSA agent continued to direct the standard security line until it was empty, then directed me to what seemed to be the longest line. Overall wait approx 15 min.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, crowded and noisy which seems to be the norm for an early Friday evening.
Was priority boarding offered (if applicable to your status) and efficient? Yes and no. Automated Final Boarding call was played first (clearly in error). Then preboards for small children, E/SE/*G, and rows 20 and higher all in immediate succession afterwards. Boarding area was a zoo with the confusing announcements. Economy line moved quicker than priority line. (Suggest that the priority lane should always direct to the remote podium, rather than beside the counter, but that's just me)
If there was a delay, did the gate agent provide timely updates? Yes and no. 1930 departure time, checked status online and left lounge at 1910. By the time I arrived at the gate 3-4 minutes later, boarding had not commenced. By 1920, the inbound a/c started deplaning and the board was updated with new departure at 20:00 and GA made PA annc. Frustrated as I would have gladly spent an extra few minutes in the lounge, and clearly the late inbound was not a surprise that it was running late.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes, baggage was delayed in being loaded.
Was the IFE activated on the ground? No, not until after original departure time. Newspapers were distributed, then IFE turned on approx 10 min prior to pushback.
Was a pre-departure beverage offered on the ground? Strangely, no. Lots of extra time due to baggage delay, boarding had completed, 2-3 FA's gathered in front galley.
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Menus were available but seemed to be in short supply. 1/2 cabin received menus on the ground, orders taken on ground. Menus "recycled" to other 1/2 cabin, orders taken in air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) It was unusually long. Two hours easily. Even beverage service took extra time to after take off.
How was the quality of all the meals? Not great. Clearly the entree was overcooked, as the pilaf was burned to the plate itself (consistent with my observation that the meals were taking longer to serve overall). I received a particularly poor piece of Chicken - catering anomoly.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No. Wine glass empty on two separate occasions. Ordered cocktail with dessert, never came. Took water offering, ran empty, and glass was removed. 5 min after water glass was taken, FA walked through with Disani bottle for refills, but no empty glasses.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
N/A

Overall experience/any other comments
Wasn't the best use of eup points. Thanks though.

Flight/Origin-Destination: AC 865
Date: 15 Aug 11
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yup
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, and yes - Heathrow is good at getting you to the shopping ASAP.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Lounge at LHR is one of the better ones, I recommend partnering with SAS elsewhere.
Was priority boarding offered (if applicable to your status) and efficient? NA
If there was a delay, did the gate agent provide timely updates? NA - I arrived at gate just at end of boarding

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes, on the ground delay in pushback, and got the magic 'ten minutes' announcement from the FO.
Was the IFE activated on the ground? Yes but was reset after safety video which screwed up my viddy. But with a six hour flight not a problem.
Was a pre-departure beverage offered on the ground? NA
Did crew offer to hang your jacket? NA - no jacket
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, meal orders were taken on the ground, and crew let me know they had my pre-ordered meal loaded.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) - not sure but a bit slower than average. Not a prob for me.
How was the quality of all the meals? I ordered low-fat and low-salt as an experiment and it was better than I expected but very bland. I like spicy food and flavourful food; perhaps the chefs can look at fixing this with spices rather than simply salt? Note also that desserts, cheese, etc would all be ineligible for me if I wanted low-fat / low-salt all the way through my flight. Generally more HEALTHY food options would be much appreciated and keep me raving about J class. Yes, yes, I understand the taste-bud-at-altitude issues: now let's get to work. ^
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Montreal's international baggage delivery guys are alright but not very good. Generally I find the baggage in YUL is the worst in Canada and also the world except India, so far. Worst is arriving in Montreal domestic side after transferring in Canada from a long flight...sometimes on a weekend night the wait is 45 mins.

Overall experience/any other comments - Flight service crew was really good, a loaner crew from YYZ apparently. They needed better skills in French but that didn't bug me. What did bug me is that the captain didn't give us any notice that he was taking a more northerly route / had headwinds / etc, and we arrived an hour later than scheduled but with no announcement or notice from the cockpit. I appreciate a quiet flight but ...!

Flight/Origin-Destination: AC15 YYZ-HKG, Return: CA102+AC32 HKG-PEK-YYZ
Date: Aug10, Aug 29
Cabin: J
Status:

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, breakfast, selection a bit weak.
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes
If there was a delay, did the gate agent provide timely updates? Yes, slight. Didn't pay attention to updates.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Don't remember
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Didn't keep track of time.
How was the quality of all the meals? Good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Onboard - Y cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe?
Did the cabin crew offer water regularly throughout the flight?

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Yes for outbound, No for in bound - take more than 30 minutes, 2 pieces come out early, the other come out late.

Overall experience/any other comments
-Competitive product for long hual J.
-Slight delay outbound, slightly early inbound.
-Reasonable meal quality and presentation, Can't quite match those on Air France or Lufthansa or Cathy or SA.
-on the CA segment, luggage allowances is confusing. AC-J is 3 piece, CA-J is 2 on the web, 3 if you call the HK CA office as it's consider part of international flight. CA call center consider the segment is domestic - 1 piece only!
-Numerous extra security checks in Beijing for a 2 hour transits.
-Menu the same both outbound and inbound, although the quality for YYZ-HKG taste better (that's from the wife) than the PEK-YYZ.
-Excellent timing PEK-YYZ, board (18:45), eat, sleep and viola in Toronto!
-Long walk/ride to the plane in CA 102 in HK airport.

Flight/Origin-Destination: AC8112 IAH-YYZ,
Date: Sept 9
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? CO Lounge was adequate
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes. But boarding was delayed from schedule
If there was a delay, did the gate agent provide timely updates? No ,delay

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? No, water was offered in plastic glasses to J and Y after take off.
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No papers offered. FA took paper for herself to the back after the service.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? 1 hour
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
n/a

Overall experience/any other comments
- J Service on Jazz does not live up to AC service standards. Almost never offered pre-boarding drinks. Lack of an oven reduces meal options.
- Crew did a turn around from inbound YYC flight and spent the turn time speaking with the gate agent well past the posted boarding time. Although we left on time, would have been more professional to stay on the aircraft and preparing pre-boarding drinks
- Food and wine quality are relatively good for cold.
- IFE stopped working intermittently. Had to restart my movie 5 times to complete.

Flight/Origin-Destination: AC137 YYZ-YVR
Date: 2011-09-04
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? Yes. Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? No. Regular line is shorter.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? yes. as expected. Ice Cream nice!
Was priority boarding offered (if applicable to your status) and efficient? Yes, yes. Different agent for a separate Priority line.
If there was a delay, did the gate agent provide timely updates? Delayed 40 minutes. Down gauged from A330 to B767, GA need to swap lots BPs. No PA.

Onboard - Y cabin:
Were the crew professional & well groomed? yes
If there was a delay, were you provided with timely updates? 40 minutes delay. No announcement. No apology.
Was the IFE activated on the ground? Yes, after safety demo.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? about one hour. Got my first Hot Meal Tray ever. Tied many times before.
How was the quality of the meal/Onboard cafe? Good Hot Meal Tray. Extra $4 beats the cold sandwich.
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Very short wait at YVR, first batch out.

Overall experience/any other comments
Due to down gauge of aircraft, it was delayed nearly 25 minutes before boarding. Baggage handler needs to find denied pax luggage, further delay. No announcement and no apology on board. My family members were scattered all over the plane. I did OLCI and have the family seating together. IFE and map function working, no re-set.

Flight/Origin-Destination: AC170 YYC-YYZ
Date: 31-Aug-2011
Cabin: J
Status: E

Pre-departure
Was check in quick and efficient? Yes.
Did you use priority security (if eligible) and if so, was it quick and efficient? Nexus. Yes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Quick breakfast; acceptable.
Was priority boarding offered (if applicable to your status) and efficient? Yup.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers + menus offered on the ground. Order taken in the air by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour
How was the quality of all the meals? Good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yup, constantly.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes. Very quickly.

Overall experience/any other comments
Good flight.

Flight/Origin-Destination: AC141 YYZ-YYC
Date: 31-Aug-2011
Cabin: J
Status: E

Pre-departure
Was check in quick and efficient? Yes.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes. It was reasonable quick (10 minutes)
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No. Straight to gate.
Was priority boarding offered (if applicable to your status) and efficient? Yup.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers + menus offered on the ground. Order taken in the air by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5 hour
How was the quality of all the meals? Good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yup, constantly.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
Brilliant flight. SD was spectacular, had great recommendations and seemed to truly enjoy her job.

Flight/Origin-Destination: AC203 YYC-YVR
Date: 6-Sep-2011
Cabin: J
Status: E

Pre-departure
Was check in quick and efficient? No. Wanted to do same-day stand-by from 229 to 203. First 229 wasn't open so they couldn't transfer me, then they didn't know that Z fares allowed stand-by. Finally had to go to the ticketing desk and have them solve it.
Did you use priority security (if eligible) and if so, was it quick and efficient? Nexus. Yes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Nope. Straight to plane.
Was priority boarding offered (if applicable to your status) and efficient? Yup.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers + menus offered on the ground. Order taken in the air by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour
How was the quality of all the meals? Good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yup, constantly.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
Good flight.

Flight/Origin-Destination: AC64 YVR-YYZ
Date: 6-Sep-2011
Cabin: J
Status: E

Pre-departure
Was check in quick and efficient? Yes.
Did you use priority security (if eligible) and if so, was it quick and efficient? Nexus. Yes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Everything was great.
Was priority boarding offered (if applicable to your status) and efficient? Yup.
If there was a delay, did the gate agent provide timely updates? Yes.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers + menus offered on the ground. Order taken in the air by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour
How was the quality of all the meals? Good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yup, constantly.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
Wonderful flight crew.

Flight/Origin-Destination: AC503 YYZ-ORD
Date: 7-Sep-2011
Cabin: J
Status: E

Pre-departure
Was check in quick and efficient? Yes.
Did you use priority security (if eligible) and if so, was it quick and efficient? Nexus. Yes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Quick breakfast; acceptable.
Was priority boarding offered (if applicable to your status) and efficient? Yup.
If there was a delay, did the gate agent provide timely updates? Yes.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes. 2 hour paper-work delay.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers offered on the ground. No menus. Order taken in the air by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour
How was the quality of all the meals? Not acceptable. I don't see how an 8:59am flight get a full breakfast and 11am get a good lunch, but in between gets a single muffin. Talk about divergent service standards. Colour me tres confused.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? No.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
Eh. No better than United would've been.

Copied and paste your comments but in Y with no food

Flight/Origin-Destination: FRA-YYC
Date: Sept. 8, 2011
Cabin: C/J
Status: E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, very efficient, done in 1min
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used the new SEN lounge near gate B43 which is fantastic. Hoping the FRA MLL will be as nice...
Was priority boarding offered (if applicable to your status) and efficient?Yes, but somewhat chaotic.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Minor delay (maybe 15min), captain kept us updated
Was the IFE activated on the ground? No
Was a pre-departure beverage offered on the ground? Yes (the usual orange juice and sparkling wine)
Did crew offer to hang your jacket? No
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspaers and menus distributed on the ground, meal orders taken in the air
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2:40h, ridiculously long IMO Took them nearly an hour after take-off to come round with the drinks cart and another while to start the meal service
How was the quality of all the meals? Food was good as usual: the size of the salad seems to have shrunk, liked the appetizer and lamb main course, ice cream was hard as a rock
Did the cabin crew continiously top up the beverage of your choice throughout the flight? NO. One post-departure beverage service, one drink for the meal and tea/coffe for dessert. No top-ups and no cabin crew to be seen between the courses, asked for another drink at one point which never arrived, crew was reasonably frfiendly but seemed very disorganized.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Clearing customs/immigration took nearly half an hour, baggage was on the carousel when I finally got there

Overall experience/any other comments
Service wasn�t too impressive. Crew didn�t seem overly organized nor enthusiastic about their job. The mini-cabin was served by four different crew. Service standard was more Y-like than J-like. Food was good as usual.