Flight/Origin-Destination: FRA-YYC
Date: Sept. 8, 2011
Cabin: C/J
Status: E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, very efficient, done in 1min
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used the new SEN lounge near gate B43 which is fantastic. Hoping the FRA MLL will be as nice...
Was priority boarding offered (if applicable to your status) and efficient?Yes, but somewhat chaotic.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Minor delay (maybe 15min), captain kept us updated
Was the IFE activated on the ground? No
Was a pre-departure beverage offered on the ground? Yes (the usual orange juice and sparkling wine)
Did crew offer to hang your jacket? No
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspaers and menus distributed on the ground, meal orders taken in the air
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2:40h, ridiculously long IMO Took them nearly an hour after take-off to come round with the drinks cart and another while to start the meal service
How was the quality of all the meals? Food was good as usual: the size of the salad seems to have shrunk, liked the appetizer and lamb main course, ice cream was hard as a rock
Did the cabin crew continiously top up the beverage of your choice throughout the flight? NO. One post-departure beverage service, one drink for the meal and tea/coffe for dessert. No top-ups and no cabin crew to be seen between the courses, asked for another drink at one point which never arrived, crew was reasonably frfiendly but seemed very disorganized.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Clearing customs/immigration took nearly half an hour, baggage was on the carousel when I finally got there

Overall experience/any other comments
Service wasnīt too impressive. Crew didnīt seem overly organized nor enthusiastic about their job. The mini-cabin was served by four different crew. Service standard was more Y-like than J-like. Food was good as usual.