Flight/Origin-Destination: AC15 YYZ-HKG, Return: CA102+AC32 HKG-PEK-YYZ
Date: Aug10, Aug 29
Cabin: J
Status:

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, breakfast, selection a bit weak.
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes
If there was a delay, did the gate agent provide timely updates? Yes, slight. Didn't pay attention to updates.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Don't remember
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Didn't keep track of time.
How was the quality of all the meals? Good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Onboard - Y cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe?
Did the cabin crew offer water regularly throughout the flight?

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Yes for outbound, No for in bound - take more than 30 minutes, 2 pieces come out early, the other come out late.

Overall experience/any other comments
-Competitive product for long hual J.
-Slight delay outbound, slightly early inbound.
-Reasonable meal quality and presentation, Can't quite match those on Air France or Lufthansa or Cathy or SA.
-on the CA segment, luggage allowances is confusing. AC-J is 3 piece, CA-J is 2 on the web, 3 if you call the HK CA office as it's consider part of international flight. CA call center consider the segment is domestic - 1 piece only!
-Numerous extra security checks in Beijing for a 2 hour transits.
-Menu the same both outbound and inbound, although the quality for YYZ-HKG taste better (that's from the wife) than the PEK-YYZ.
-Excellent timing PEK-YYZ, board (18:45), eat, sleep and viola in Toronto!
-Long walk/ride to the plane in CA 102 in HK airport.