Flight/Origin-Destination: AC8112 IAH-YYZ,
Date: Sept 9
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? CO Lounge was adequate
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes. But boarding was delayed from schedule
If there was a delay, did the gate agent provide timely updates? No ,delay

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? No, water was offered in plastic glasses to J and Y after take off.
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No papers offered. FA took paper for herself to the back after the service.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? 1 hour
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
n/a

Overall experience/any other comments
- J Service on Jazz does not live up to AC service standards. Almost never offered pre-boarding drinks. Lack of an oven reduces meal options.
- Crew did a turn around from inbound YYC flight and spent the turn time speaking with the gate agent well past the posted boarding time. Although we left on time, would have been more professional to stay on the aircraft and preparing pre-boarding drinks
- Food and wine quality are relatively good for cold.
- IFE stopped working intermittently. Had to restart my movie 5 times to complete.