Flight/Origin-Destination: AC913 Orlando-Toronto
Date:11-Jul 2011
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Y
Did you use priority security (if eligible) and if so, was it quick and efficient? NA Orlando Security is a zoo
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? NA
Was priority boarding offered (if applicable to your status) and efficient? Y
If there was a delay, did the gate agent provide timely updates?

Onboard - J cabin:
Were the crew professional & well groomed? Y
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground? Y
Was a pre-departure beverage offered on the ground? Y
Did crew offer to hang your jacket? NA
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Y
Did crew offer a hot towel prior to the meal service?
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) dont remember
How was the quality of all the meals? Fair
Did the cabin crew continiously top up the beverage of your choice throughout the flight? y


Post departure
If you have checked baggage, did it arrive within reasonable period of time?
very slow - yyz always seems that way


Overall experience/any other comments

Huge improvement with the boarding procedure compared to a month ago (see my comments on my June flight). The check-in attendant/gate attendant was really excellent - didnt get her name, but she is probably the only one with a NZ/Australian accent working in Orlando. Really great customer experience.