Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Feb 3, 2016, 8:59 am
#918
Join Date: Mar 2015
Location: Canada
Programs: A3*G, Fairmont Pl, Accor Pl, SPG Platinum, Marriott Platinum, Amex Platinum
Posts: 182
+1 from me too. I recently had to make some last minutes changes to some upgraded tickets and had to call the line in Greece around 1 in the morning their time. Quickly got a courteous agent who solved my problem. Service was excellent.
Feb 11, 2016, 6:58 am
#919
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,347
Right, so the miles from my upgraded tickets didn't post shortly after the flights.
And I tried to online retroclaim with both the new and old ticket numbers, but it was rejected.
I was finally going to call Aegean yesterday and get them credited, so I logged on to get the details ready. The flights had still not posted (not expecting them to). At that moment I received another call so I didn't call A3 in the end.
Today I was getting ready to call A3 once more, but when I logged on, I noticed that it didn't say I needed 2 more segments to retain Gold... checked my transactions and the miles had been credited.
TL;DR: Miles and segments from upgraded flight posted automatically after 21 days.
And I tried to online retroclaim with both the new and old ticket numbers, but it was rejected.
I was finally going to call Aegean yesterday and get them credited, so I logged on to get the details ready. The flights had still not posted (not expecting them to). At that moment I received another call so I didn't call A3 in the end.
Today I was getting ready to call A3 once more, but when I logged on, I noticed that it didn't say I needed 2 more segments to retain Gold... checked my transactions and the miles had been credited.
TL;DR: Miles and segments from upgraded flight posted automatically after 21 days.
Feb 11, 2016, 8:36 am
#920
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,342
I think your retro claim triggered it. Similarly I did a retro claim for such flight a while ago, it didn't work (forgot what the message was) but an hour later the miles posted 'automatically'.
Feb 12, 2016, 2:41 pm
#921
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,347
Maybe, but my miles posted only 12 days after my retroclaim. It still shows as rejected on the tracker.
Feb 29, 2016, 6:53 am
#922
Join Date: Jan 2016
Programs: A3*G, BA Silver
Posts: 6
I will fly from OSL to HEL via ATH in late April and gave Aegean a call earlier today to ask for an upgrade to use my complimentary seat upgrade vouchers.The agent told me that ATH-HEL segment will be upgraded immediately and confirmed by email, but OSL-ATH will need to be put on a wait list. I made the call two hours ago and no email has arrived nor has the booking changed when I checked on Checkmytrip. I assume I just need to be patient. The phone call was picked up surprisingly fast, it was a matter of seconds, and the male agent that helped me was very polite and efficient. Will report back when the upgrade clears to see how long it takes.
Feb 29, 2016, 7:33 am
#923
Join Date: Feb 2013
Location: LAX & BKK
Posts: 135
I will fly from OSL to HEL via ATH in late April and gave Aegean a call earlier today to ask for an upgrade to use my complimentary seat upgrade vouchers.The agent told me that ATH-HEL segment will be upgraded immediately and confirmed by email, but OSL-ATH will need to be put on a wait list. I made the call two hours ago and no email has arrived nor has the booking changed when I checked on Checkmytrip. I assume I just need to be patient. The phone call was picked up surprisingly fast, it was a matter of seconds, and the male agent that helped me was very polite and efficient. Will report back when the upgrade clears to see how long it takes.
Feb 29, 2016, 7:38 am
#924
Join Date: Jan 2016
Programs: A3*G, BA Silver
Posts: 6
Feb 29, 2016, 7:41 am
#925
Join Date: Jun 2006
Posts: 5,900
I will fly from OSL to HEL via ATH in late April and gave Aegean a call earlier today to ask for an upgrade to use my complimentary seat upgrade vouchers.The agent told me that ATH-HEL segment will be upgraded immediately and confirmed by email, but OSL-ATH will need to be put on a wait list. I made the call two hours ago and no email has arrived nor has the booking changed when I checked on Checkmytrip. I assume I just need to be patient. The phone call was picked up surprisingly fast, it was a matter of seconds, and the male agent that helped me was very polite and efficient. Will report back when the upgrade clears to see how long it takes.
Glad it got sorted
Feb 29, 2016, 7:43 am
#926
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,750
Feb 29, 2016, 8:00 am
#928
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
I used coupons to upgrade HER-LGW immediately for 2 of us. But the LHR - ATH was on standby and I was told of an extra fee of 16 Euros for tax. The next day I saw the upgrade confirmed for LHR_ATH but no one called for the money.