Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Jan 14, 2016, 4:56 am
#856
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
I get the feeling, that putting a reservation on the waiting list, that makes them often open more seats for that flight. Because, I assume, when putting on a waiting list, the "back office" will check how many seats have already been released on that flight, and re-consider opening more.
I've realised this from past experiences of mine and others, such as the previous post.
Just 2 days ago, I waitlisted 2 friends, and today I get a call that the upgrades are now available.
I've realised this from past experiences of mine and others, such as the previous post.
Just 2 days ago, I waitlisted 2 friends, and today I get a call that the upgrades are now available.
Jan 14, 2016, 5:36 pm
#857
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
I can't believe I am asking this question but can't remember either, so I am booking my ticket through AC and the A3(metal) flight which is from ZRH to HER has a 4 digit number, so that I guess does not qualify for the Upgrade coupon.
Last edited by djjaguar64; Jan 14, 2016 at 5:46 pm
Jan 14, 2016, 5:46 pm
#858
Join Date: Jun 2012
Posts: 133
But jokes aside, 4 digit flight numbers are codeshares, and the upgrade coupons are only valid for A3 metal flights.
Jan 14, 2016, 6:16 pm
#859
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Last edited by djjaguar64; Jan 14, 2016 at 6:28 pm
Jan 14, 2016, 10:28 pm
#860
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,342
The issue is that the ticket needs to be issued by aegean. The first segment is by AC so the ticket will most likely be issued by AC as well. This means that Aegean cannot modify the ticket to process the upgrade..
Jan 14, 2016, 11:14 pm
#861
Join Date: Nov 2010
Location: Texas
Posts: 10
Basics Questions
So I am completely unfamiliar with Aegen's frequent flier mile program so any advice is much appreciate.
A friend of mine has two 'Complimentary seat upgrade coupons' on his account that he won't be able to use on his account. My wife and I are planning to book a one way domestic trip (ATH-JTR) using Aegean Airlines booked directly from their website. If we book GoLight, can he use his coupons to upgrade us to Flex? (their doesn't appear to be a business segment on this flight). And also, is it guaranteed that we would get the upgrade (b/c we need the baggage upgrade). Or should I just go ahead and book a Flex ticket myself?
A friend of mine has two 'Complimentary seat upgrade coupons' on his account that he won't be able to use on his account. My wife and I are planning to book a one way domestic trip (ATH-JTR) using Aegean Airlines booked directly from their website. If we book GoLight, can he use his coupons to upgrade us to Flex? (their doesn't appear to be a business segment on this flight). And also, is it guaranteed that we would get the upgrade (b/c we need the baggage upgrade). Or should I just go ahead and book a Flex ticket myself?
Last edited by Mystereevan; Jan 14, 2016 at 11:16 pm Reason: Updating details
Jan 14, 2016, 11:40 pm
#862
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,375
So I am completely unfamiliar with Aegen's frequent flier mile program so any advice is much appreciate.
A friend of mine has two 'Complimentary seat upgrade coupons' on his account that he won't be able to use on his account. My wife and I are planning to book a one way domestic trip (ATH-JTR) using Aegean Airlines booked directly from their website. If we book GoLight, can he use his coupons to upgrade us to Flex? (their doesn't appear to be a business segment on this flight). And also, is it guaranteed that we would get the upgrade (b/c we need the baggage upgrade). Or should I just go ahead and book a Flex ticket myself?
A friend of mine has two 'Complimentary seat upgrade coupons' on his account that he won't be able to use on his account. My wife and I are planning to book a one way domestic trip (ATH-JTR) using Aegean Airlines booked directly from their website. If we book GoLight, can he use his coupons to upgrade us to Flex? (their doesn't appear to be a business segment on this flight). And also, is it guaranteed that we would get the upgrade (b/c we need the baggage upgrade). Or should I just go ahead and book a Flex ticket myself?
Jan 15, 2016, 6:50 am
#864
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
So I am completely unfamiliar with Aegen's frequent flier mile program so any advice is much appreciate.
A friend of mine has two 'Complimentary seat upgrade coupons' on his account that he won't be able to use on his account. My wife and I are planning to book a one way domestic trip (ATH-JTR) using Aegean Airlines booked directly from their website. If we book GoLight, can he use his coupons to upgrade us to Flex? (their doesn't appear to be a business segment on this flight). And also, is it guaranteed that we would get the upgrade (b/c we need the baggage upgrade). Or should I just go ahead and book a Flex ticket myself?
A friend of mine has two 'Complimentary seat upgrade coupons' on his account that he won't be able to use on his account. My wife and I are planning to book a one way domestic trip (ATH-JTR) using Aegean Airlines booked directly from their website. If we book GoLight, can he use his coupons to upgrade us to Flex? (their doesn't appear to be a business segment on this flight). And also, is it guaranteed that we would get the upgrade (b/c we need the baggage upgrade). Or should I just go ahead and book a Flex ticket myself?
Jan 15, 2016, 6:50 am
#865
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
I agree, the ticket will be issued by AC in this case. Thanks Xandrios.
Jan 15, 2016, 7:31 am
#866
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
.And as for the duration of the flight, as indicated by djjaguar64, 50 min. is slightly exaggerated: it's more like 25-30 minutes...
Jan 15, 2016, 8:32 am
#867
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Yep, yep. By the time you get on and sit, the flight is landing. Upgrade coupons should be used on their European Long Hauls. I love it!!
Jan 15, 2016, 6:07 pm
#869
Join Date: Oct 2004
Location: Germany
Programs: SPG Gold,Amex Cent,IC RA,HH Diamond,Marriott Gold,Hyatt Dia,LH FTL,CX Diam,FB Plat
Posts: 216
Hello,do you know,when the new Upgrade Coupons will be put into my account?My requalification was in Nov 2015.My account only shows the old used vouchers valid from Jan 2015 until Jan 2016.My Status is valid until Nov 2016.Shouldn`t I have gotten the new upgrade vouchers at time of requalification?
Thanks for your answers.
Thanks for your answers.
Jan 15, 2016, 11:33 pm
#870
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,479
Hello,do you know,when the new Upgrade Coupons will be put into my account?My requalification was in Nov 2015.My account only shows the old used vouchers valid from Jan 2015 until Jan 2016.My Status is valid until Nov 2016.Shouldn`t I have gotten the new upgrade vouchers at time of requalification?
Thanks for your answers.
Thanks for your answers.