Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Dec 7, 2015, 4:38 am
#841
Join Date: Jul 2007
Location: Oslo, Norway
Programs: Star Alliance Gold, Skyteam E+, Bonvoy Titanium, Hilton Diamond
Posts: 1,032
Love this!
Upgraded OSL-ATH-OSL in April just right now.
It took 2m43s from I dialled the A3 number till I hung up! Email received. Extremely efficient!
Upgraded OSL-ATH-OSL in April just right now.
It took 2m43s from I dialled the A3 number till I hung up! Email received. Extremely efficient!
Dec 7, 2015, 1:37 pm
#842
Join Date: Jun 2006
Posts: 5,900
Sure it was, but for those not as engaged in the inner workings of airlines back office it could possibly seem to be the other way around. Anyway - i wasn't trying to do anything here, just to show that such a generalisations (as the 'PNR never changes') should be taken with a grain of salt - as per my example.
I do know the GDS system inside out but we won't split hairs 
Dec 7, 2015, 4:34 pm
#843
Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond
Posts: 2,297
Upgraded CPH-ATH-IST, took less than 2 minutes and the upgrade was done. Ticket only cost me €61 which was the same as the taxes on an award.
Overall I suppose that marks my end with the Miles&Bonus program, which has served me very well over the past four years. Really nice of A3 to give two vouchers when getting downgraded to Silver.
Overall I suppose that marks my end with the Miles&Bonus program, which has served me very well over the past four years. Really nice of A3 to give two vouchers when getting downgraded to Silver.
Dec 9, 2015, 11:32 am
#844
Join Date: Mar 2008
Location: Multiple locations
Programs: AAdvantage ExPlat LT Gold, BA Silver, Aegean Star Gold
Posts: 5,038
I upgraded MAD-ATH-BCN (only cost 130 USD) both ways to Business Class, on the return ATH-BCN I was the only passenger in J!
Here is the Trip Report
Here is the Trip Report
Dec 19, 2015, 7:37 am
#847
Join Date: Dec 2015
Programs: A3 Gold
Posts: 1
Hello. This is my first post at FT and I kindly need your help. I am a Gold member of M&B and recently upgraded my flight using a friend's coupon, because I have already used my 4 coupons. My status expires at the end of January 2016 but I've already collected 12k miles on 4 A3/OA flights and so my status is renewed until the end of Jan 2017. But some days ago as I logged in to my M&B account, I realized that there have been added 4 more coupons, which expire at the end of Jan 2016 (on the same date my used coupons should expire too). As I logged in today, I saw that one of the "new" coupons has already been used. Is it possible, that these new coupons are those I should take upon my status renewal and should expire on Jan 2017? And by mistake they expire on Jan 2016? And what about the used one? Could this be the one I "stole" from my friend?
Thank you!
Thank you!
Last edited by NWIFlyer; Jan 7, 2016 at 10:13 pm Reason: Moved to correct thread
Jan 7, 2016, 4:10 am
#848
Join Date: Jan 2016
Location: ATH, DUS, NYC, LHR
Programs: A3*G
Posts: 8
miles for complementary seat upgrade?
Dear all,
this is my first post on this forum. I have been following for a long time and always found it to be a very useful resource.
Today, I have a query regarding milage accrual concerning my personal favorite carrier, A3.
I recently flew a segment which was booked as regular Y-Class as part of a round trip (actual fare bases was P or U, i.e. one of the fares with only 75% mileage credit).
After confirmation of the upgradde to C-class (not with miles but with the upgrade voucher as part of my status) I noticed the fare had changed to 'I' (which is not eligible for mileage accrual as per the A3 overview).
Given that the vouchers state that mileage accrual is subject to purchased and not flown fare (which is totally fine by me) I would now expect that at least the miles from Y-class are credited.
This seems not to be the case however.
Is this correct or is it worth giving them a buzz regarding this?
Since the upgrade vouchers are a popular perk I would think that many of you will have some experience with this...
Thanks all!
this is my first post on this forum. I have been following for a long time and always found it to be a very useful resource.
Today, I have a query regarding milage accrual concerning my personal favorite carrier, A3.
I recently flew a segment which was booked as regular Y-Class as part of a round trip (actual fare bases was P or U, i.e. one of the fares with only 75% mileage credit).
After confirmation of the upgradde to C-class (not with miles but with the upgrade voucher as part of my status) I noticed the fare had changed to 'I' (which is not eligible for mileage accrual as per the A3 overview).
Given that the vouchers state that mileage accrual is subject to purchased and not flown fare (which is totally fine by me) I would now expect that at least the miles from Y-class are credited.
This seems not to be the case however.
Is this correct or is it worth giving them a buzz regarding this?
Since the upgrade vouchers are a popular perk I would think that many of you will have some experience with this...
Thanks all!
Last edited by mac fly; Jan 7, 2016 at 4:21 am
Jan 7, 2016, 5:38 am
#849
Join Date: May 2015
Posts: 26
Dear all,
this is my first post on this forum. I have been following for a long time and always found it to be a very useful resource.
Today, I have a query regarding milage accrual concerning my personal favorite carrier, A3.
I recently flew a segment which was booked as regular Y-Class as part of a round trip (actual fare bases was P or U, i.e. one of the fares with only 75% mileage credit).
After confirmation of the upgradde to C-class (not with miles but with the upgrade voucher as part of my status) I noticed the fare had changed to 'I' (which is not eligible for mileage accrual as per the A3 overview).
Given that the vouchers state that mileage accrual is subject to purchased and not flown fare (which is totally fine by me) I would now expect that at least the miles from Y-class are credited.
This seems not to be the case however.
Is this correct or is it worth giving them a buzz regarding this?
Since the upgrade vouchers are a popular perk I would think that many of you will have some experience with this...
Thanks all!
this is my first post on this forum. I have been following for a long time and always found it to be a very useful resource.
Today, I have a query regarding milage accrual concerning my personal favorite carrier, A3.
I recently flew a segment which was booked as regular Y-Class as part of a round trip (actual fare bases was P or U, i.e. one of the fares with only 75% mileage credit).
After confirmation of the upgradde to C-class (not with miles but with the upgrade voucher as part of my status) I noticed the fare had changed to 'I' (which is not eligible for mileage accrual as per the A3 overview).
Given that the vouchers state that mileage accrual is subject to purchased and not flown fare (which is totally fine by me) I would now expect that at least the miles from Y-class are credited.
This seems not to be the case however.
Is this correct or is it worth giving them a buzz regarding this?
Since the upgrade vouchers are a popular perk I would think that many of you will have some experience with this...
Thanks all!
Don't worry, this is a very common situation. Just give them a call and miles should be credited within a few hours.
Last edited by NWIFlyer; Jan 7, 2016 at 5:42 am Reason: Tidy-up following merge to avoid circular link to thread
Jan 7, 2016, 5:40 am
#850
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,479
mac fly, welcome to FT and the A3 forum.
You are correct - there is a great deal of experience here of how to get this resolved, and you'll be pleased to hear it's a very common occurrence and straightforward solution, which is essentially just to ring A3 and ask them to retro-credit.
I'll move your post over to an existing thread which will give you some pointers.
You are correct - there is a great deal of experience here of how to get this resolved, and you'll be pleased to hear it's a very common occurrence and straightforward solution, which is essentially just to ring A3 and ask them to retro-credit.
I'll move your post over to an existing thread which will give you some pointers.
Jan 7, 2016, 1:13 pm
#851
Join Date: Jan 2011
Location: ZRH
Programs: A3 Gold, AY Silver
Posts: 458
Does A3 only release award (and upgrade) space X days/months out? I'm looking at ZRH-ATH r/t and seeing some C award space up to the beginning of July, but nothing after that.
Also, has anyone managed to score 4 upgrades for the same flight or is that too much to hope for?
Also, has anyone managed to score 4 upgrades for the same flight or is that too much to hope for?
Jan 7, 2016, 1:21 pm
#852
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
Does A3 only release award (and upgrade) space X days/months out? I'm looking at ZRH-ATH r/t and seeing some C award space up to the beginning of July, but nothing after that.
Also, has anyone managed to score 4 upgrades for the same flight or is that too much to hope for?
Also, has anyone managed to score 4 upgrades for the same flight or is that too much to hope for?
Jan 7, 2016, 6:20 pm
#853
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Yes, FCO-ATH a couple of months ago. Two were confirmed immediately upon request, about one month before the flight, while the other two were on the waiting list until the day before.
Jan 8, 2016, 4:01 am
#854
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Does A3 only release award (and upgrade) space X days/months out? I'm looking at ZRH-ATH r/t and seeing some C award space up to the beginning of July, but nothing after that.
Also, has anyone managed to score 4 upgrades for the same flight or is that too much to hope for?
Also, has anyone managed to score 4 upgrades for the same flight or is that too much to hope for?
Recently, I saw availability on a flight from LHR-ATH in May 6 seats available for the upgrade! (on expertflyer.com)
Jan 11, 2016, 2:20 am
#855
Join Date: Jan 2011
Location: ZRH
Programs: A3 Gold, AY Silver
Posts: 458
There were only two upgrade seats available on the international segments when I called on Friday, but the agent said that since there were still revenue C seats available, the waitlist should clear. Over the weekend the waitlist did clear, so with my and mrs clifford79's coupons we were able to upgrade the whole family both ways! ^