Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Feb 29, 2016, 8:15 am
#931
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Feb 29, 2016, 8:16 am
#932
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,968
👍 Not a bad lil trip
Feb 29, 2016, 8:21 am
#933
Join Date: Jun 2006
Posts: 5,902
Just make sure it has been re ticketed otherwise you may have issues at the airport where they may seek to collect it.
Feb 29, 2016, 8:32 am
#934
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
It says I confirmed in the update I got. So not sure if I should call them and confirm. On the phone now with them. I think the wait list has cleared and they were supposed to call us to charge but no one did.
Last edited by djjaguar64; Feb 29, 2016 at 8:38 am
Feb 29, 2016, 11:17 am
#936
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Yes, it will do. Even when going into My Booking on A3 website, it will show that the upgraded flight as I class, but the ticket number will be the same, until they re-issue the ticket. I would call back if I were you. Twice I have called back, and they said they will issue it then and there.
Feb 29, 2016, 11:22 am
#937
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Yes, it will do. Even when going into My Booking on A3 website, it will show that the upgraded flight as I class, but the ticket number will be the same, until they re-issue the ticket. I would call back if I were you. Twice I have called back, and they said they will issue it then and there.
Mar 1, 2016, 3:04 am
#939
Join Date: Jun 2006
Posts: 5,902
Mar 1, 2016, 6:56 am
#940
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Yep, it did show alert 2 days ago and when I called she said not upgraded, which I found odd. I called again as I got another alert yesterday and she asked me to wait while she checked and voila, after paying 17 Euros more a new ticket was issued. I called as I did not want to receive a call at 2am EST.
Mar 2, 2016, 10:03 am
#941
Join Date: Sep 2014
Location: Mannheim / Berlin
Programs: Gold: A3, AB, AZ
Posts: 36
I just tried to upgrade BRU - ATH - HAM (booked on one ticket). While there is no availability in I for BRU - ATH, there is availability for ATH - HAM.
However, the agent said in case of a "connection ticket", there needs to be availability on both flights.
How does this make sense? The scenario could as well be that I absolutely want to fly Economy on the first flight and Business on the second flight...
However, the agent said in case of a "connection ticket", there needs to be availability on both flights.
How does this make sense? The scenario could as well be that I absolutely want to fly Economy on the first flight and Business on the second flight...
Mar 2, 2016, 10:23 am
#942
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
I just tried to upgrade BRU - ATH - HAM (booked on one ticket). While there is no availability in I for BRU - ATH, there is availability for ATH - HAM.
However, the agent said in case of a "connection ticket", there needs to be availability on both flights.
How does this make sense? The scenario could as well be that I absolutely want to fly Economy on the first flight and Business on the second flight...
However, the agent said in case of a "connection ticket", there needs to be availability on both flights.
How does this make sense? The scenario could as well be that I absolutely want to fly Economy on the first flight and Business on the second flight...
Mar 2, 2016, 10:42 am
#943
Join Date: Sep 2014
Location: Mannheim / Berlin
Programs: Gold: A3, AB, AZ
Posts: 36
The first agent said there is no availability on either of the two flights. He offered to put me on the waiting list, which I accepted. I hung up and checked online and saw availability for I for the second flight on United.
I called again and explained that I was able to find availability and asked to recheck. Then this second agent confirmed availability for the second flight, but said it's not possible to upgrade since there is no availibility on the first flight.
Mar 2, 2016, 11:05 am
#944
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,480
Well, I did.
The first agent said there is no availability on either of the two flights. He offered to put me on the waiting list, which I accepted. I hung up and checked online and saw availability for I for the second flight on United.
I called again and explained that I was able to find availability and asked to recheck. Then this second agent confirmed availability for the second flight, but said it's not possible to upgrade since there is no availibility on the first flight.
The first agent said there is no availability on either of the two flights. He offered to put me on the waiting list, which I accepted. I hung up and checked online and saw availability for I for the second flight on United.
I called again and explained that I was able to find availability and asked to recheck. Then this second agent confirmed availability for the second flight, but said it's not possible to upgrade since there is no availibility on the first flight.
Mar 2, 2016, 11:29 am
#945
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
I've had plenty of flights upgraded only one leg out of 2. However, once they did say they would have to forward it to a specific department, where they can upgrade one leg only.