Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Feb 21, 2022, 1:05 am
#2342
Join Date: Jul 2005
Location: 39000ft
Posts: 957
Another (positive) data point:
I requested an upgrade for a booking made on a Thursday evening for a Friday evening departure and return Monday. I was waitlisted for both. Friday approx. 6 hours before departure I noticed that I could not check-in (waitlist cleared), called and in a few minutes both my flights were upgraded. Smooth process for a lucrative route in C (BRU).
I requested an upgrade for a booking made on a Thursday evening for a Friday evening departure and return Monday. I was waitlisted for both. Friday approx. 6 hours before departure I noticed that I could not check-in (waitlist cleared), called and in a few minutes both my flights were upgraded. Smooth process for a lucrative route in C (BRU).
Feb 24, 2022, 6:10 am
#2343
Join Date: Feb 2022
Programs: Aegean Gold
Posts: 1
Phone First
What I have done in the past and will try again is to make a phone booking and find out if the flight is upgradable to Business so I did both the booking and using the upgrade voucher in one go.
I'm about to find out if that's still possible.
For various reasons flying economy is no longer an option for me but I would like to use my vouchers.
I'm about to find out if that's still possible.
For various reasons flying economy is no longer an option for me but I would like to use my vouchers.
Feb 24, 2022, 6:40 pm
#2344
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Its unfortunate that we cannot use the ug coupons when one of the connecting flights is not A3 metal.
I have a flight with A3 flight # on SAS metal, then connecting to A3 metal in Brussels and onto Athens & CHQ. But I cannot use the vouchers on the A3 flights as one segment is not AS even though it is an A3 flight number.
I have a flight with A3 flight # on SAS metal, then connecting to A3 metal in Brussels and onto Athens & CHQ. But I cannot use the vouchers on the A3 flights as one segment is not AS even though it is an A3 flight number.
Last edited by djjaguar64; Feb 24, 2022 at 6:52 pm
Feb 24, 2022, 11:54 pm
#2345
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,375
Its unfortunate that we cannot use the ug coupons when one of the connecting flights is not A3 metal.
I have a flight with A3 flight # on SAS metal, then connecting to A3 metal in Brussels and onto Athens & CHQ. But I cannot use the vouchers on the A3 flights as one segment is not AS even though it is an A3 flight number.
I have a flight with A3 flight # on SAS metal, then connecting to A3 metal in Brussels and onto Athens & CHQ. But I cannot use the vouchers on the A3 flights as one segment is not AS even though it is an A3 flight number.
Mar 2, 2022, 3:53 am
#2346
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,790
Hi all,
Why are A3 asking me to contact them to confirm a reissue? There is no difference in airport departure fees between classes of service.
We would like to inform you that the complimentary business class upgrade with coupons you have requested is confirmed. You are kindly requested to contact us within the next 2 days to reissue your ticket.
Why are A3 asking me to contact them to confirm a reissue? There is no difference in airport departure fees between classes of service.
Mar 2, 2022, 5:31 am
#2347
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,375
Mar 2, 2022, 6:13 am
#2348
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,790
Mar 2, 2022, 8:05 am
#2349
Join Date: Jul 2019
Posts: 1,326
It's just an assumption, but this could also be the case, when an airport/country has changed (increased) the aiport taxes&fees it charges per person between when you originally booked the ticket and the date your upgrade clears (even if there wasn't and still isn't any difference between economy and business class). I know at least a number of cases, where those surcharges get increased almost yearly, but I don't really have any first-hand experience on whether or not this affects the upgrade process (it might make sense though, if the ticket has to be re-issued because of the upgrade, that the new taxes would apply).
How about you call Aegean and let us know what the issue was too?
How about you call Aegean and let us know what the issue was too?
Mar 2, 2022, 8:20 am
#2350
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,790
It's just an assumption, but this could also be the case, when an airport/country has changed (increased) the aiport taxes&fees it charges per person between when you originally booked the ticket and the date your upgrade clears (even if there wasn't and still isn't any difference between economy and business class). I know at least a number of cases, where those surcharges get increased almost yearly, but I don't really have any first-hand experience on whether or not this affects the upgrade process (it might make sense though, if the ticket has to be re-issued because of the upgrade, that the new taxes would apply).
How about you call Aegean and let us know what the issue was too?
How about you call Aegean and let us know what the issue was too?
I’m planning to call but have upgraded two separate tickets (A3 did not want to sell me an overnight or open jaw forcing me to actually buy three tickets for a simple rt) however the latter upgrade hasn’t come through yet. I’m hoping to only call once
Mar 8, 2022, 4:05 am
#2353
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,790
Finally called today - just to confirm that yes I want to re-issue the ticket biz. No charge thus a bit unnecessary. A very friendly agent, however
Apr 20, 2022, 6:55 pm
#2354
Join Date: Nov 2001
Location: USA, JPN, GBR
Programs: A3, AA, AC, AS, DL, NH, SQ, SK, UA; BW, CP, HH, IHG, MB
Posts: 1,950
Married segment upgrades
This is a stupid question, but I've read gpb_croppers63 's posts and the Wiki and still can't figure it out. For married segment upgrades, do you need to specifically say something when requesting the upgrade (I didn't) or is it automatic? I'm guessing that since nothing's changed on my reservation, I should just wait and see until the waitlisted segment appears? Or if I'm lucky, they'll just clear both together before the coupons expire... Yeah, wishful thinking. 
This part may be for a different thread, but my ticket's charge was pending but then disappeared completely from my CC. It's been over a week. 
Should I be worried that something's amiss? IIRC, most of my previous A3 bookings were via OTAs, so the charges posted quickly.
Thanks!
- When your flight is waitlisted for an upgrade due to married segments despite there being I class seats available, your reservation won't change initially (i.e. there won't be a waitlisted I class segment added).
- Once the segments have been unmarried, the "waitlisted" segment will appear on the reservation and the I class inventory will "disappear" from general view, as it has now been allocated to your reservation.
- At this point, you can ring up A3 to have the reservation cleaned up and the new tickets issued in I class.
- Once the segments have been unmarried, the "waitlisted" segment will appear on the reservation and the I class inventory will "disappear" from general view, as it has now been allocated to your reservation.
- At this point, you can ring up A3 to have the reservation cleaned up and the new tickets issued in I class.
Should I be worried that something's amiss? IIRC, most of my previous A3 bookings were via OTAs, so the charges posted quickly.Thanks!