Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Aug 18, 2021, 9:36 am
#2296
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, Hilton Honors Gold, Radisson Rewards Premium
Posts: 862
I've never done it at the gate but did phone up the call centre on the way to the airport once about 2 hours before the flight and got it confirmed. I had to go to the ticket desk at the airport to have the tickets reissued. That was in 2019 though so the rules may have changed again since then.
Oct 2, 2021, 4:06 am
#2298
Join Date: Mar 2019
Location: DK
Programs: A3 Gold, BA Silver
Posts: 869
As long as they haven't been confirmed they have not been used. You can cancel the wait-list and get them back.
Nov 18, 2021, 1:55 pm
#2300
Join Date: Mar 2019
Location: DK
Programs: A3 Gold, BA Silver
Posts: 869
I am currently a bit confused. Have the Upgrade Coupon term changed?
As I was able to upgrade a P flex ticket that I upgraded in august. Now when I go to the website it show different terms.
Has there been an update and I missed it or is it new.
Also if those are the term why are they excluding comfort flex fare?
As I was able to upgrade a P flex ticket that I upgraded in august. Now when I go to the website it show different terms.
Spoiler
Also if those are the term why are they excluding comfort flex fare?
Nov 18, 2021, 5:56 pm
#2301
Join Date: Oct 2017
Location: FRA, JFK
Programs: BAEC GGL, A3*S, Bonvoy Gold, HH Gold
Posts: 1,007
I see the following:
Seat upgrade is not permitted: 1) For the following booking classes: U, P, T, in GoLight ticket. 2) When the ticket includes charter flights, or any other Airline flight that has not already taken place. 3) For free tickets, award tickets from miles redemption, tickets on non-published fare and/or fare that is not displayed in the ticket, group and barter tickets.
Nov 18, 2021, 6:33 pm
#2302
Join Date: Feb 2012
Location: Amsterdam
Programs: A3, BA, OZ,
Posts: 1,099
Also, when I click on Tiers and Benefits, Gold, Aegean, the terms seem not to have changed yet.
Seat upgrade is not permitted: 1) For the following booking classes: U, P, T, in Light ticket. 2) When the ticket includes charter flights, or any other Airline flight that has not already taken place. 3) For free tickets, award tickets from miles redemption, tickets on non-published fare and/or fare that is not displayed in the ticket, group and barter tickets.
Nov 22, 2021, 6:39 pm
#2304
Join Date: Aug 2008
Location: YXY
Posts: 3,506
If the flight is canceled you can either rebook to another dat, or cancel. When you cancel you get the voucher back (with a 3 month expiration I believe).
When the flight is not canceled and you are voluntarily rebooking, then the new flight needs to have availability or you will lose the voucher.
When the flight is not canceled and you are voluntarily rebooking, then the new flight needs to have availability or you will lose the voucher.
Nov 28, 2021, 8:16 am
#2305
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,164
I can confirm 2 things after upgrading and changing tickets today:
1) upgraded sectors are changeable according to the rules of the underlying economy ticket. If the new sector has upgrade availability the coupon can be used and you retain the upgrade. If not, you lose it. Note that changes can only be made via the contact centre so you will always have at least a €20 change fee.
2) upgrades continue to be available for T,U,P classes as long as the ticket is Flex or comfort Flex. Only GoLight is excluded.
1) upgraded sectors are changeable according to the rules of the underlying economy ticket. If the new sector has upgrade availability the coupon can be used and you retain the upgrade. If not, you lose it. Note that changes can only be made via the contact centre so you will always have at least a €20 change fee.
2) upgrades continue to be available for T,U,P classes as long as the ticket is Flex or comfort Flex. Only GoLight is excluded.
Dec 8, 2021, 10:07 pm
#2306
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,967
Odd upgrade situation, waitlisted for upgrades, and my Y seat shows as free on EF yet my A3 app still shows me in Y and in my originally selected seat...
So I guess I will have to wait and see what happens...
So I guess I will have to wait and see what happens...
Dec 9, 2021, 2:01 am
#2307
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,967
Well as it turned out they somehow managed to lose my e tire segment causing my seat to free up a d for me to be dropped from the
upgrade list, so no upgrade for me 😀🤣 they do not seem intrested in fixing it, so I will ride in economy today, atleast they fixed the ticket 😀🤣
These greek bound trips are not as fun as they used to be, seem to encounter issues more often then not bad luck I suppose 😀 for my next renewal I will have to try to decide if segments are worth it , might just be easier to double up on the miles or just drop *A from my stash of elite cards
Dec 9, 2021, 4:21 am
#2308
Join Date: Nov 2015
Programs: A3*G
Posts: 128
Well as it turned out they somehow managed to lose my e tire segment causing my seat to free up a d for me to be dropped from the
upgrade list, so no upgrade for me 😀🤣 they do not seem intrested in fixing it, so I will ride in economy today, atleast they fixed the ticket 😀🤣
These greek bound trips are not as fun as they used to be, seem to encounter issues more often then not bad luck I suppose 😀 for my next renewal I will have to try to decide if segments are worth it , might just be easier to double up on the miles or just drop *A from my stash of elite cards
upgrade list, so no upgrade for me 😀🤣 they do not seem intrested in fixing it, so I will ride in economy today, atleast they fixed the ticket 😀🤣
These greek bound trips are not as fun as they used to be, seem to encounter issues more often then not bad luck I suppose 😀 for my next renewal I will have to try to decide if segments are worth it , might just be easier to double up on the miles or just drop *A from my stash of elite cards
Dec 9, 2021, 10:39 am
#2309
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,342
One thing I noticed is that they have massively slaughtered I-class availability on some routes. On ATH-AMS for example, after March, there are a few days (in a row) in April...and a few days (also in a row) in July that have I availability. Besides that, until the end of the summer season..absolutely nothing. Its very obvious that they are artificially manipulating I class availability.
Dec 9, 2021, 11:44 am
#2310
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,967
