Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Jan 21, 2021, 1:46 am
#2206
Join Date: Nov 2016
Programs: Nectar Card
Posts: 1,093
Possibly a silly question, but what is the eligibility rule for seat upgrade coupons? The Wiki says any revenue ticket is eligible "in fare classes other than U, P & T on a GoLight fare basis." Is that "and" or "or" for 'fare class' and 'fare basis?'
Meaning, a (U, P, or T) AND (GoLight) ticket is ineligible? Or is it (U, P, or T) OR (GoLight) is ineligible? A cursory web search yielded this announcement from 2016, but I still found the language confusing.
E.g. I looked up some tickets recently on A3's site and discovered that all tickets (GoLight, Flex, and ComfortFlex) for that flight were all listed in Class P. If all tickets in Class P (regardless of fare basis) are ineligible, that seems confusing as all ticket options for that flight are unupgradable.
Meaning, a (U, P, or T) AND (GoLight) ticket is ineligible? Or is it (U, P, or T) OR (GoLight) is ineligible? A cursory web search yielded this announcement from 2016, but I still found the language confusing.
E.g. I looked up some tickets recently on A3's site and discovered that all tickets (GoLight, Flex, and ComfortFlex) for that flight were all listed in Class P. If all tickets in Class P (regardless of fare basis) are ineligible, that seems confusing as all ticket options for that flight are unupgradable.
Jan 21, 2021, 1:49 am
#2207
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
Possibly a silly question, but what is the eligibility rule for seat upgrade coupons? The Wiki says any revenue ticket is eligible "in fare classes other than U, P & T on a GoLight fare basis." Is that "and" or "or" for 'fare class' and 'fare basis?'
Meaning, a (U, P, or T) AND (GoLight) ticket is ineligible? Or is it (U, P, or T) OR (GoLight) is ineligible? A cursory web search yielded this announcement from 2016, but I still found the language confusing.
E.g. I looked up some tickets recently on A3's site and discovered that all tickets (GoLight, Flex, and ComfortFlex) for that flight were all listed in Class P. If all tickets in Class P (regardless of fare basis) are ineligible, that seems confusing as all ticket options for that flight are unupgradable.
Meaning, a (U, P, or T) AND (GoLight) ticket is ineligible? Or is it (U, P, or T) OR (GoLight) is ineligible? A cursory web search yielded this announcement from 2016, but I still found the language confusing.
E.g. I looked up some tickets recently on A3's site and discovered that all tickets (GoLight, Flex, and ComfortFlex) for that flight were all listed in Class P. If all tickets in Class P (regardless of fare basis) are ineligible, that seems confusing as all ticket options for that flight are unupgradable.
Jan 21, 2021, 8:45 am
#2208
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
So I booked for May and all segments were upgraded using the upgrade vouchers. Now we need to change these flight to a later date in August or September, do we lose the vouchers?
Jan 21, 2021, 8:51 am
#2209
Join Date: Jan 2019
Location: VIE/PRG
Programs: FB Platinum, Marriott Platinum Elite
Posts: 1,592
You will get the vouchers back and you can re-use them for flights in August if they are applicable.
Jan 21, 2021, 12:37 pm
#2210
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Bear in mind that you will have to pay the service fee of 20 EUR for each ticket, plus any fare differences. I would suggest waiting a while in the hope that the flights will be cancelled. In which case you would get your money back (or Credit Voucher) plus upgrade vouchers reissued for use as you please. Free rebooking would also be possible in that scenario.
Last edited by headingwest; Jan 21, 2021 at 12:58 pm Reason: typo
Jan 21, 2021, 2:27 pm
#2211
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,342
It depends on if the flight was canceled.
If the flight is canceled you can either rebook to another dat, or cancel. When you cancel you get the voucher back (with a 3 month expiration I believe).
When the flight is not canceled and you are voluntarily rebooking, then the new flight needs to have availability or you will lose the voucher.
If the flight is canceled you can either rebook to another dat, or cancel. When you cancel you get the voucher back (with a 3 month expiration I believe).
When the flight is not canceled and you are voluntarily rebooking, then the new flight needs to have availability or you will lose the voucher.
Jan 22, 2021, 12:12 am
#2212
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
It depends on if the flight was canceled.
If the flight is canceled you can either rebook to another dat, or cancel. When you cancel you get the voucher back (with a 3 month expiration I believe).
When the flight is not canceled and you are voluntarily rebooking, then the new flight needs to have availability or you will lose the voucher.
If the flight is canceled you can either rebook to another dat, or cancel. When you cancel you get the voucher back (with a 3 month expiration I believe).
When the flight is not canceled and you are voluntarily rebooking, then the new flight needs to have availability or you will lose the voucher.
Jan 25, 2021, 3:17 am
#2214
Join Date: Jun 2019
Posts: 281
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Jan 25, 2021, 1:13 pm
#2216
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
there must be something!
Apr 30, 2021, 12:43 pm
#2219
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
May 1, 2021, 1:20 pm
#2220
Join Date: Apr 2015
Location: C2, BTS, VIE
Programs: A3 *G, AA Exec Plat Pro, Accor Silver, IHG Plat, HH Diamond, PP
Posts: 321
Given your (and my 
) location, my guess is you are talking about VIE-ATH... For some strange reason, the whole route has upgrade voucher seats blocked out for some reason. I called the A3 *G hotline and checked about 20+ dates for VIE-ATH in june/july and all had zero availability. On the other hand ATH-VIE was wide open for all dates I asked about... Wonder why this is
) location, my guess is you are talking about VIE-ATH... For some strange reason, the whole route has upgrade voucher seats blocked out for some reason. I called the A3 *G hotline and checked about 20+ dates for VIE-ATH in june/july and all had zero availability. On the other hand ATH-VIE was wide open for all dates I asked about... Wonder why this is