Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Jul 12, 2017, 9:02 am
#1456
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Chilling with penguins
Posts: 13,043
Jul 12, 2017, 11:09 am
#1457
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Jul 17, 2017, 4:15 am
#1458
Join Date: Feb 2015
Location: Netherlands
Programs: A3*G
Posts: 132
I had the same experience recently: ATH-FCO cleared immediately; for AMS-ATH I called them a number of times over a two-month period, and it finally cleared three days before the flight.
Jul 21, 2017, 3:28 am
#1460
Join Date: Jul 2005
Location: 39000ft
Posts: 957
For example, am checking today for 3 days ahead (i.e. 24JUL).
A3621 has 4 seats in C, also 4 seats are available in I (for upgrade, or for miles)
A3623 the same.
A3841 the same.
A3689 same with 3 seats.
However, I don't see that in all flights to LHR for example.
A3600 has no I-availability (despite there are 4 seats in C), but A3602 and A3608 do.
Don't know if it's waitlist-related (so only flights with I-waitlist), or something revenue-ish (e.g. they expect people in C, or overbooking, or...)
Jul 21, 2017, 8:20 am
#1461
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Simply not true. Not only have I cleared the WL one day (and not three) before the flight, but I've also seen a C class with several free seats while I did not clear the WL. The London flights you mention also mean the same.
Jul 21, 2017, 12:42 pm
#1462
Join Date: Jul 2005
Location: 39000ft
Posts: 957
Aha.
That's what I am wondering in my last line (if you read through the post):
That's what I am wondering in my last line (if you read through the post):
Don't know if it's waitlist-related (so only flights with I-waitlist), or something revenue-ish (e.g. they expect people in C, or overbooking, or...)
Jul 30, 2017, 4:14 am
#1463
Join Date: Oct 2004
Location: SVG
Posts: 1,172
Do you have to upgrade all or none of the passengers in the same booking?
For instance: we are 3 people traveling and I have 2 coupons available. There seems to be availability to upgrade all 3, but should I book us on separate PNRs to be able to upgrade using my 2 coupons?
For instance: we are 3 people traveling and I have 2 coupons available. There seems to be availability to upgrade all 3, but should I book us on separate PNRs to be able to upgrade using my 2 coupons?
Aug 1, 2017, 11:41 am
#1466
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Chilling with penguins
Posts: 13,043
So in the end, two of my four flights cleared the waitlist.
I just called again to see if tomorrow's flight cleared or not. They did say that the WL is transferred to the airport on day of departure. Is this true? I thought all upgrades had to be cleared beforehand by Res?
I just called again to see if tomorrow's flight cleared or not. They did say that the WL is transferred to the airport on day of departure. Is this true? I thought all upgrades had to be cleared beforehand by Res?
Aug 2, 2017, 2:47 am
#1467
Join Date: Apr 2015
Location: C2, BTS, VIE
Programs: A3 *G, AA Exec Plat Pro, Accor Silver, IHG Plat, HH Diamond, PP
Posts: 321
Actually, today I was upgrading my VIE-ATH-CAI trip, I am traveling with my GF, and the outcome is quite interesting and somehow beats the new segment rule:
1, VIE-ATH, only 1 upgrade seat left, upgraded my GF, I am on waitlist
2, ATH-CAI, both upgraded
3, CAI-ATH, both upgraded
4, ATH-VIE, no upgrade seat left, both waitlisted
In the end, if the waitlists dont clear, It may very well be, that only 1 segment will be in upgraded, thus conflicting the rule.. The agent had no problem just uprading the available legs..
1, VIE-ATH, only 1 upgrade seat left, upgraded my GF, I am on waitlist
2, ATH-CAI, both upgraded
3, CAI-ATH, both upgraded
4, ATH-VIE, no upgrade seat left, both waitlisted
In the end, if the waitlists dont clear, It may very well be, that only 1 segment will be in upgraded, thus conflicting the rule.. The agent had no problem just uprading the available legs..
Aug 2, 2017, 4:48 pm
#1468
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Chilling with penguins
Posts: 13,043
So in the end, two of my four flights cleared the waitlist.
I just called again to see if tomorrow's flight cleared or not. They did say that the WL is transferred to the airport on day of departure. Is this true? I thought all upgrades had to be cleared beforehand by Res?
I just called again to see if tomorrow's flight cleared or not. They did say that the WL is transferred to the airport on day of departure. Is this true? I thought all upgrades had to be cleared beforehand by Res?
Is that true? Seems to me that a WL should be cleared after the flight is closed?
WL on segment 3. Let's see if LCA clears me or not.
Aug 16, 2017, 3:21 am
#1469
Join Date: Apr 2010
Programs: LX SEN
Posts: 313
Just called to use my vouchers for an up-coming MUC-ATH-JTR flight. Is it true that they do not have a business class on ATH-JTR op by Olympic A320? Agent told me that and thus could not put me on a waiting list. I was surprised since I flew domestic business class in previous years.
Aug 16, 2017, 3:34 am
#1470
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,374
Just called to use my vouchers for an up-coming MUC-ATH-JTR flight. Is it true that they do not have a business class on ATH-JTR op by Olympic A320? Agent told me that and thus could not put me on a waiting list. I was surprised since I flew domestic business class in previous years.