Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Sep 3, 2017, 10:54 am
#1501
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,342
[B][U]Fare Rules for Internet Economy Class Fares for International Flights between Greece and Cyprus, Italy, Austria, Germany, Hungary, Switzerland, Turkey, Israel, Poland, Czech Republic, Albania, Serbia, Bulgaria, Georgia, Lebanon, Romania and Jordan.
https://en.aegeanair.com/PlainConten...es&language=GB
https://en.aegeanair.com/PlainConten...es&language=GB
Sep 3, 2017, 9:13 pm
#1502
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Thats a good question I guess it depends on how the ticket is structured.
Sep 4, 2017, 1:29 am
#1503
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,375
I didn't actually follow through to make the change but got as far as the credit-card entry screen. I can't see any reason why it wouldn't work. After all, it just means they get to take more money from you for the same seat on the same flight and changing booking classes is a perfectly valid thing to need to do - as this discussion proves.
Oct 8, 2017, 10:44 am
#1504
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
Waitlisted when there is availability
Flying JTR ATH CPH. ATH CPH shows I2, JTR ATH has no business. Agents insists I can't upgrade ATH CPH and the request needs to be sent to some other department. Currently on waitlist. Is that because JTR ATH is in the reservation? Does that make any sense?
Oct 8, 2017, 7:35 pm
#1505
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Oct 9, 2017, 4:43 pm
#1506
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
They cleared an hour after request but no email was sent to confirm that, just noticed it went to I1 and called back and it was cleared. They sent new email reflecting upgrade at that point. Very strange but will know to HUACA next time they say it.
Oct 10, 2017, 11:45 am
#1508
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
Oct 16, 2017, 7:45 am
#1509
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, Hilton Honors Gold, Radisson Rewards Premium
Posts: 862
I have some A3 flights booked for December to get my 4 segments done nice and early in my renewal year. I rang up to upgrade just the 2 international sectors using my 2 remaining coupons for this year and it was no problem at all. 1 flight was confirmed immediately and the other was waitlisted (which I knew would be the case before ringing). All done really quickly and efficiently as usual. I just have to hope that the waitlist clears now (and preferably before my voucher expires on 24th November 
)
)
Oct 17, 2017, 11:03 am
#1510
Join Date: Nov 2012
Location: TXL
Posts: 218
I was talking with A3 yesterday to upgrade an upcoming flight but it had to be put on the waiting list and an interesting thing came up.
The agent informed me that as of recently you can now use your upgrade at the check-in desks regardless of I class availability as long as there are any business class seats available on the flight. GoLight U,T,P fares are still excluded though.
Quite useful when I think of some times that my upgrades haven't cleared but business class was not full ^
The agent informed me that as of recently you can now use your upgrade at the check-in desks regardless of I class availability as long as there are any business class seats available on the flight. GoLight U,T,P fares are still excluded though.
Quite useful when I think of some times that my upgrades haven't cleared but business class was not full ^
Oct 17, 2017, 1:10 pm
#1511
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, Hilton Honors Gold, Radisson Rewards Premium
Posts: 862
I was talking with A3 yesterday to upgrade an upcoming flight but it had to be put on the waiting list and an interesting thing came up.
The agent informed me that as of recently you can now use your upgrade at the check-in desks regardless of I class availability as long as there are any business class seats available on the flight. GoLight U,T,P fares are still excluded though.
Quite useful when I think of some times that my upgrades haven't cleared but business class was not full ^
The agent informed me that as of recently you can now use your upgrade at the check-in desks regardless of I class availability as long as there are any business class seats available on the flight. GoLight U,T,P fares are still excluded though.
Quite useful when I think of some times that my upgrades haven't cleared but business class was not full ^
Oct 17, 2017, 2:32 pm
#1512
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
Oct 18, 2017, 4:20 am
#1514
Join Date: Nov 2012
Location: TXL
Posts: 218
Great - let us know if this worked.