Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Sep 11, 2020, 12:20 am
#2191
Join Date: Dec 2011
Posts: 114
I have a flight in two days that had no I-class availability. Today, a few seats have opened. I called to request an upgrade, gave the details and was asked to wait for an email. Nothing happened for a few hours and I called again and was given an info that my seats are waitlisted and I should not worry. Is it normal and it clears eventually or I should ask for an immediate upgrade? The I-class availability is likely to drop tomorrow based on recent flights.
Sep 11, 2020, 2:39 am
#2192
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
I have a flight in two days that had no I-class availability. Today, a few seats have opened. I called to request an upgrade, gave the details and was asked to wait for an email. Nothing happened for a few hours and I called again and was given an info that my seats are waitlisted and I should not worry. Is it normal and it clears eventually or I should ask for an immediate upgrade? The I-class availability is likely to drop tomorrow based on recent flights.
Sep 11, 2020, 7:03 am
#2193
Join Date: Dec 2011
Posts: 114
Thanks. To follow up. The flight was upgraded after a few hours automatically but I had to call to reissue the ticket. Overall, success but not completely smooth.
Sep 25, 2020, 3:16 am
#2197
Join Date: Jan 2007
Location: RTM
Programs: DiamondClub (rip), Currently an Alliance Treble Champion (BA, A3, AZ)
Posts: 1,786
A quick question:
I have a flight this weekend and the return on Sunday was waitlisted for upgrade. I checked today and found award availability, but the upgrade hadn't cleared. I called the Gold line and she said it was confirmed waitlist, something about already being checked in for the outbound and she would re-ticket and I needed to check in again.
If you are waitlisted for upgrade, does on-line check in cause a problem? Or would I have been upgraded when I checked in for the return?
I have a flight this weekend and the return on Sunday was waitlisted for upgrade. I checked today and found award availability, but the upgrade hadn't cleared. I called the Gold line and she said it was confirmed waitlist, something about already being checked in for the outbound and she would re-ticket and I needed to check in again.
If you are waitlisted for upgrade, does on-line check in cause a problem? Or would I have been upgraded when I checked in for the return?
Sep 25, 2020, 4:23 am
#2198
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
A quick question:
I have a flight this weekend and the return on Sunday was waitlisted for upgrade. I checked today and found award availability, but the upgrade hadn't cleared. I called the Gold line and she said it was confirmed waitlist, something about already being checked in for the outbound and she would re-ticket and I needed to check in again.
If you are waitlisted for upgrade, does on-line check in cause a problem? Or would I have been upgraded when I checked in for the return?
I have a flight this weekend and the return on Sunday was waitlisted for upgrade. I checked today and found award availability, but the upgrade hadn't cleared. I called the Gold line and she said it was confirmed waitlist, something about already being checked in for the outbound and she would re-ticket and I needed to check in again.
If you are waitlisted for upgrade, does on-line check in cause a problem? Or would I have been upgraded when I checked in for the return?
Sep 25, 2020, 4:31 am
#2199
Join Date: Jan 2007
Location: RTM
Programs: DiamondClub (rip), Currently an Alliance Treble Champion (BA, A3, AZ)
Posts: 1,786
It is now fixed, but the call centre needed to re-ticket the booking manually.
Do you mean if this happens again I can just go to the airport and it will be upgraded at check-in or the gate, even if the reservation is still showing "waitlisted"?
Do you mean if this happens again I can just go to the airport and it will be upgraded at check-in or the gate, even if the reservation is still showing "waitlisted"?
Sep 25, 2020, 4:41 am
#2200
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
from my recent experiences (2 times) upgrade has been resolved day before flight
Sep 26, 2020, 2:32 pm
#2202
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,342
Did you e-ticket number change? When re-issuing your ticket you should have received an email confirming the upgrade and containing the new e-ticket number. If you did receive the email but the e-ticket number did not change, then something may still be off.
Having the flight in there twice, typically means that you are waitlisted but the new e-ticket was not yet issued. Are you checked in right now for a flight on that booking? I can imagine that being checked in will prevent them from re-issuing the e-ticket. Maybe call them again after you have completed your flight this weekend (or manually check out, call them and check-in again...though that could make you lose your seat assignment).
Having the flight in there twice, typically means that you are waitlisted but the new e-ticket was not yet issued. Are you checked in right now for a flight on that booking? I can imagine that being checked in will prevent them from re-issuing the e-ticket. Maybe call them again after you have completed your flight this weekend (or manually check out, call them and check-in again...though that could make you lose your seat assignment).
Oct 22, 2020, 10:04 am
#2205
Join Date: Jun 2016
Programs: aegean gold , klm explorer
Posts: 508