Seat upgrade coupons

    Hide Wikipost
Old Oct 1, 18, 3:38 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: NWIFlyer
Wiki Link
*** MOD NOTE: Please do not remove ***

A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.

Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A3 provides all Gold members with four vouchers for upgrade from Economy to Business. Silver members get two upgrade vouchers.

Criteria
  • You must be travelling on A3 or OA metal - codeshares are not included.
  • The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
  • Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
  • All flights on the ticket must be on A3 or OA metal.
  • There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
  • One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
  • Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.

Procedure
  • Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
  • If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
  • You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
  • If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
    • in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.

Benefits
  • No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
  • This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
  • Because the ticket books as a redemption, the free car hire is not included.

Mileage/segment earning
  • You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
  • The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.

Expiry
  • The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
  • It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
  • On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.

BEWARE
  • Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot.
  • Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
  • If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
Print Wikipost

Reply

Old Feb 1, 16, 9:25 am
  #916  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 13,337
Originally Posted by benberg2013 View Post
Yes, it is an excellent service. And their politeness is also special.
I have to concur
djjaguar64 is offline  
Reply With Quote
Old Feb 1, 16, 12:41 pm
  #917  
 
Join Date: Feb 2013
Location: Paris
Programs: A3*G, WY*G
Posts: 361
Originally Posted by benberg2013 View Post
Yes, it is an excellent service. And their politeness is also special.
+1
KATERGOO is offline  
Reply With Quote
Old Feb 3, 16, 8:59 am
  #918  
 
Join Date: Mar 2015
Location: Canada
Programs: A3*G, Fairmont Pl, Accor Pl, SPG Platinum, Marriott Platinum, Amex Platinum
Posts: 182
+1 from me too. I recently had to make some last minutes changes to some upgraded tickets and had to call the line in Greece around 1 in the morning their time. Quickly got a courteous agent who solved my problem. Service was excellent.
codesinvan is offline  
Reply With Quote
Old Feb 11, 16, 6:58 am
  #919  
:D!
Hilton Contributor BadgeIHG Contributor Badge
 
Join Date: Sep 2012
Location: Aberdeen, Bella Vista and Croydon
Programs: BA Spire, Hilton *G, A3 Diamond, IHG Silver
Posts: 4,178
Right, so the miles from my upgraded tickets didn't post shortly after the flights.

And I tried to online retroclaim with both the new and old ticket numbers, but it was rejected.

I was finally going to call Aegean yesterday and get them credited, so I logged on to get the details ready. The flights had still not posted (not expecting them to). At that moment I received another call so I didn't call A3 in the end.

Today I was getting ready to call A3 once more, but when I logged on, I noticed that it didn't say I needed 2 more segments to retain Gold... checked my transactions and the miles had been credited.

TL;DR: Miles and segments from upgraded flight posted automatically after 21 days.
:D! is offline  
Reply With Quote
Old Feb 11, 16, 8:36 am
  #920  
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Gold, A3 Gold
Posts: 4,751
I think your retro claim triggered it. Similarly I did a retro claim for such flight a while ago, it didn't work (forgot what the message was) but an hour later the miles posted 'automatically'.
Xandrios is offline  
Reply With Quote
Old Feb 12, 16, 2:41 pm
  #921  
:D!
Hilton Contributor BadgeIHG Contributor Badge
 
Join Date: Sep 2012
Location: Aberdeen, Bella Vista and Croydon
Programs: BA Spire, Hilton *G, A3 Diamond, IHG Silver
Posts: 4,178
Originally Posted by Xandrios View Post
I think your retro claim triggered it. Similarly I did a retro claim for such flight a while ago, it didn't work (forgot what the message was) but an hour later the miles posted 'automatically'.
Maybe, but my miles posted only 12 days after my retroclaim. It still shows as rejected on the tracker.
:D! is offline  
Reply With Quote
Old Feb 29, 16, 6:53 am
  #922  
 
Join Date: Jan 2016
Programs: A3*G, BA Silver
Posts: 6
I will fly from OSL to HEL via ATH in late April and gave Aegean a call earlier today to ask for an upgrade to use my complimentary seat upgrade vouchers.The agent told me that ATH-HEL segment will be upgraded immediately and confirmed by email, but OSL-ATH will need to be put on a wait list. I made the call two hours ago and no email has arrived nor has the booking changed when I checked on Checkmytrip. I assume I just need to be patient. The phone call was picked up surprisingly fast, it was a matter of seconds, and the male agent that helped me was very polite and efficient. Will report back when the upgrade clears to see how long it takes.
oskari is offline  
Reply With Quote
Old Feb 29, 16, 7:33 am
  #923  
 
Join Date: Feb 2013
Location: LAX & BKK
Programs: A3 Gold
Posts: 134
Originally Posted by oskari View Post
I will fly from OSL to HEL via ATH in late April and gave Aegean a call earlier today to ask for an upgrade to use my complimentary seat upgrade vouchers.The agent told me that ATH-HEL segment will be upgraded immediately and confirmed by email, but OSL-ATH will need to be put on a wait list. I made the call two hours ago and no email has arrived nor has the booking changed when I checked on Checkmytrip. I assume I just need to be patient. The phone call was picked up surprisingly fast, it was a matter of seconds, and the male agent that helped me was very polite and efficient. Will report back when the upgrade clears to see how long it takes.
The new itinerary will take about 5-10 mins to be send to your account. Call them ASAP if you don't receive them now.
IBstudent is offline  
Reply With Quote
Old Feb 29, 16, 7:38 am
  #924  
 
Join Date: Jan 2016
Programs: A3*G, BA Silver
Posts: 6
Originally Posted by IBstudent View Post
The new itinerary will take about 5-10 mins to be send to your account. Call them ASAP if you don't receive them now.
Thanks for your advice. Now that I checked, both flights have been upgraded to I class. In this case the new itinerary appeared in my account a little more than 2 hours after I made the call. Happy ending after all.
oskari is offline  
Reply With Quote
Old Feb 29, 16, 7:41 am
  #925  
 
Join Date: Jun 2006
Posts: 4,685
Originally Posted by oskari View Post
I will fly from OSL to HEL via ATH in late April and gave Aegean a call earlier today to ask for an upgrade to use my complimentary seat upgrade vouchers.The agent told me that ATH-HEL segment will be upgraded immediately and confirmed by email, but OSL-ATH will need to be put on a wait list. I made the call two hours ago and no email has arrived nor has the booking changed when I checked on Checkmytrip. I assume I just need to be patient. The phone call was picked up surprisingly fast, it was a matter of seconds, and the male agent that helped me was very polite and efficient. Will report back when the upgrade clears to see how long it takes.
The ATH-HEL should show as changed right away with the OSL-ATH showing as a confirmed status as was booked and a waitlisted segment in I Class .

Glad it got sorted
DELLAS is offline  
Reply With Quote
Old Feb 29, 16, 7:43 am
  #926  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: Netherlands
Programs: Gold: A3, KL Silver: AZ, BA
Posts: 23,473
Originally Posted by oskari View Post
I will fly from OSL to HEL via ATH
Now, that's the way to travel!!! 3,185 flown miles to travel 476 miles.

(Please consider compensating for your CO2 output!)
irishguy28 is offline  
Reply With Quote
Old Feb 29, 16, 7:53 am
  #927  
 
Join Date: Jun 2006
Posts: 4,685
Originally Posted by irishguy28 View Post
Now, that's the way to travel!!! 3,185 flown miles to travel 476 miles.
Quite the norm these days among certain members
DELLAS is offline  
Reply With Quote
Old Feb 29, 16, 8:00 am
  #928  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 13,337
I used coupons to upgrade HER-LGW immediately for 2 of us. But the LHR - ATH was on standby and I was told of an extra fee of 16 Euros for tax. The next day I saw the upgrade confirmed for LHR_ATH but no one called for the money.
djjaguar64 is offline  
Reply With Quote
Old Feb 29, 16, 8:03 am
  #929  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: Netherlands
Programs: Gold: A3, KL Silver: AZ, BA
Posts: 23,473
If you OKed the charge verbally can't they just charge it to your credit card?

Or did you not buy the ticket direct from A3 to begin with?
irishguy28 is offline  
Reply With Quote
Old Feb 29, 16, 8:14 am
  #930  
 
Join Date: Jan 2016
Programs: A3*G, BA Silver
Posts: 6
Originally Posted by irishguy28 View Post
(Please consider compensating for your CO2 output!)
I will need to consider doing that indeed
oskari is offline  
Reply With Quote

Thread Tools
Search this Thread