Dec 31, 2014, 6:13 pm
Last edit by: IMH
This thread is for brief reports on stays by Le Club members at Accor group hotels. For fuller reviews, please search the forum to see whether the hotel already has its own thread. (If if it hasn't, you might consider starting one.)
Please copy and paste the headings below to format your reply:
- Name of the hotel:
- What is your Le Club status?
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
- Which room did you book and which upgrade did you receive?
- How are the rooms?
- What was good and what was bad?
Good:
Bad:
- Did you get club lounge access? How was the lounge?
- What about welcome drinks, welcome amenities or any other special perks?
- Value for $ or Vouchers? Would you return?
chistery's post 166 (here) includes the headings with the tags for bold text. Some members will find it easier to cut and paste from there.
Threads for stays in previous years can be found here:-
2014
2013
2012
2011
Please copy and paste the headings below to format your reply:
- Name of the hotel:
- What is your Le Club status?
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
- Which room did you book and which upgrade did you receive?
- How are the rooms?
- What was good and what was bad?
Good:
Bad:
- Did you get club lounge access? How was the lounge?
- What about welcome drinks, welcome amenities or any other special perks?
- Value for $ or Vouchers? Would you return?
chistery's post 166 (here) includes the headings with the tags for bold text. Some members will find it easier to cut and paste from there.
Threads for stays in previous years can be found here:-
2014
2013
2012
2011
The "Please post your Le Club Elite experiences" 2015 master thread
May 16, 2015, 12:47 pm
#166
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,686
Would it help to post in the wiki the template with the bold tags to make it easier to cut and paste or have others found an easy way round this? (apart from adding bold to each line)
So, with the [noparse] tags the template looks like:
[B]- Name of the hotel:[/B]
[B]- What is your Le Club status?[/B]
[B]- Were you (or for multi-stayers were you generally) happy with the hotel/stay?[/B]
[B]- Which room did you book and which upgrade did you receive?[/B]
[B]- How are the rooms?[/B]
[B]- What was good and what was bad?[/B]
Good:
Bad:
[B]- Did you get club lounge access? How was the lounge?[/B]
[B]- What about welcome drinks, welcome amenities or any other special perks?[/B]
[B]- Value for $ or Vouchers? Would you return?[/B]
So, with the [noparse] tags the template looks like:
[B]- Name of the hotel:[/B]
[B]- What is your Le Club status?[/B]
[B]- Were you (or for multi-stayers were you generally) happy with the hotel/stay?[/B]
[B]- Which room did you book and which upgrade did you receive?[/B]
[B]- How are the rooms?[/B]
[B]- What was good and what was bad?[/B]
Good:
Bad:
[B]- Did you get club lounge access? How was the lounge?[/B]
[B]- What about welcome drinks, welcome amenities or any other special perks?[/B]
[B]- Value for $ or Vouchers? Would you return?[/B]
May 16, 2015, 1:36 pm
#167
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,455
[Please note that I am not commenting on a moderator action, just reporting one.]
May 16, 2015, 2:16 pm
#168
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,686
Ok, done. 
If anyone objects they can always revert to a previous version and I'll speak of it no more.
If anyone objects they can always revert to a previous version and I'll speak of it no more.
May 16, 2015, 4:15 pm
#169
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,596
May 16, 2015, 5:11 pm
#170
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,455
May 16, 2015, 11:16 pm
#171
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,596
May 20, 2015, 10:24 am
#172
Join Date: Dec 2014
Programs: Flying Blue Gold, Accor Gold, Hilton Diamond, IHG Spire
Posts: 184
- Name of the hotel: Novotel Wuerzburg
- What is your Le Club status? Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? OK-ish
- Which room did you book and which upgrade did you receive? Booked standard single, which is what I got.
- How are the rooms? Mine was very small. In fact, one of the smallest rooms I have ever stayed in.
- What was good and what was bad?
Good: Location. Easy to reach from the Autobahn and within walking distance of the centre of town
Bad: The size of room. I should not have booked it expecting an upgrade. My fault entirely
- Did you get club lounge access? How was the lounge? NA
- What about welcome drinks, welcome amenities or any other special perks? Drink voucher and Le Club 6th anniversary cake.
- Value for $ or Vouchers? Would you return? Reasonable value. I would return, but would book a larger room.
- What is your Le Club status? Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? OK-ish
- Which room did you book and which upgrade did you receive? Booked standard single, which is what I got.
- How are the rooms? Mine was very small. In fact, one of the smallest rooms I have ever stayed in.
- What was good and what was bad?
Good: Location. Easy to reach from the Autobahn and within walking distance of the centre of town
Bad: The size of room. I should not have booked it expecting an upgrade. My fault entirely
- Did you get club lounge access? How was the lounge? NA
- What about welcome drinks, welcome amenities or any other special perks? Drink voucher and Le Club 6th anniversary cake.
- Value for $ or Vouchers? Would you return? Reasonable value. I would return, but would book a larger room.
May 20, 2015, 10:37 am
#173
Join Date: Dec 2014
Programs: Flying Blue Gold, Accor Gold, Hilton Diamond, IHG Spire
Posts: 184
- Name of the hotel: Pullman Erfurt am Dom
- What is your Le Club status? Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes, apart from WiFi.
- Which room did you book and which upgrade did you receive? Booked Classic, which is what I got. Hotel completely sold out
- How are the rooms? Modern and spacious
- What was good and what was bad?
Good: Stylish hotel with a four story glass-roofed atrium which contains Reception, bar and restaurant
Bad: WiFi appalling. Fortunately I had an ethernet cable
- Did you get club lounge access? How was the lounge? NA
- What about welcome drinks, welcome amenities or any other special perks? Drink voucher given. Strange combination of vitamin drink, cake and large bar of soap in room.
- Value for $ or Vouchers? Would you return? Good value. Would return if WiFi upgraded
- What is your Le Club status? Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes, apart from WiFi.
- Which room did you book and which upgrade did you receive? Booked Classic, which is what I got. Hotel completely sold out
- How are the rooms? Modern and spacious
- What was good and what was bad?
Good: Stylish hotel with a four story glass-roofed atrium which contains Reception, bar and restaurant
Bad: WiFi appalling. Fortunately I had an ethernet cable
- Did you get club lounge access? How was the lounge? NA
- What about welcome drinks, welcome amenities or any other special perks? Drink voucher given. Strange combination of vitamin drink, cake and large bar of soap in room.
- Value for $ or Vouchers? Would you return? Good value. Would return if WiFi upgraded
May 20, 2015, 11:42 pm
#174
Join Date: Apr 2015
Location: ZRH
Posts: 69
- Name of the hotel: Ibis Bali Kuta
- What is your Le Club status? Gold
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Rooms are clean but small bathroom. Breakfast Menu is more Indonesian Kitchen
- Which room did you book and which upgrade did you receive?
Standard Room (only this Category available)
- How are the rooms? clean but small bathroom
- What was good and what was bad?
Good: clean rooms
Bad: small bathroom, breakfast menu
- Did you get club lounge access? How was the lounge? n/a
- What about welcome drinks, welcome amenities or any other special perks? nothing. I stayed several times at this Hotel but never received anything.
- Value for $ or Vouchers? Would you return?
It's good if you have a early or late flight.
- What is your Le Club status? Gold
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Rooms are clean but small bathroom. Breakfast Menu is more Indonesian Kitchen
- Which room did you book and which upgrade did you receive?
Standard Room (only this Category available)
- How are the rooms? clean but small bathroom
- What was good and what was bad?
Good: clean rooms
Bad: small bathroom, breakfast menu
- Did you get club lounge access? How was the lounge? n/a
- What about welcome drinks, welcome amenities or any other special perks? nothing. I stayed several times at this Hotel but never received anything.
- Value for $ or Vouchers? Would you return?
It's good if you have a early or late flight.
May 20, 2015, 11:46 pm
#175
Join Date: Apr 2015
Location: ZRH
Posts: 69
- Name of the hotel: Ibis Styles Bali Kuta Legian
- What is your Le Club status? Gold
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes
- Which room did you book and which upgrade did you receive? Booked Standard got upgraded to Family Room
- How are the rooms? Family Rooms have a nice size with Shower & tube.
- What was good and what was bad?
Good: Got upgraded without asking
Bad: Had a room next to the street which is very noisy. Ask for a room which is on the other side.
- Did you get club lounge access? How was the lounge? n/a
- What about welcome drinks, welcome amenities or any other special perks? Welcome Drink during Check-In (Juice). But everybody get that.
- Value for $ or Vouchers? Would you return?
It was more for a Points Run. So i would'nt stay there for Holidays because of the Location.
- What is your Le Club status? Gold
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes
- Which room did you book and which upgrade did you receive? Booked Standard got upgraded to Family Room
- How are the rooms? Family Rooms have a nice size with Shower & tube.
- What was good and what was bad?
Good: Got upgraded without asking
Bad: Had a room next to the street which is very noisy. Ask for a room which is on the other side.
- Did you get club lounge access? How was the lounge? n/a
- What about welcome drinks, welcome amenities or any other special perks? Welcome Drink during Check-In (Juice). But everybody get that.
- Value for $ or Vouchers? Would you return?
It was more for a Points Run. So i would'nt stay there for Holidays because of the Location.
May 25, 2015, 3:40 am
#176
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
Sofitel Paris Arc de Triomphe
What is your Le Club status?
Platinum
Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Mixed feelings.
Which room did you book and which upgrade did you receive?
Booked Luxury room and received Junior Suite after insisting hard.
How are the rooms?
Room was nice with modern and simple design by local studio Putman. Colors were mix of white and bluish-grey that made the room having a fresh and light ambiance. But it wasn’t particularly spacious. It felt a bit cramped.
Odd thing was the location of toilet seat: it was in a tiny room near entrance, separated from bathroom – and didn’t have even a sink where to wash hands. One had to walk through the room to get to the real bathroom where the sink was. It was disgusting, uncomfortable and impractical.
Bathroom had both tub and walk-in shower with plenty of Hermes bath amenities.
Bed was good as always in Sofitel. Small sofa and table were facing the bed. Balcony was the best part. We sat there enjoying espresso, cakes we had bought in Le Bon Marche, and views to the Eiffel tower over the roofs; we had Nespresso machine in our room.
What was good and what was bad?
Good:
* Simple, stylish and unique design; this hotel actually felt more like Sofitel So than typical Sofitel.
* Lovely room (if we forget the toilet issue) in 6th floor with big balcony.
* Quiet location close to hustle and bustle of Champs-Élysées and Arc de Triomphe.
Bad:
* Check in wasn’t possible before 2pm
* Late check out was granted only until 2pm
* Breakfast was pricey (34 €), taking into account that it was continental style: if one wants to start a day with omelette, Eggs Benedict or fried eggs, for example, it all costs extra, plus I can make better cappuccino at home.
* Front desk service was below Sofitel standards; some basic requests related to Platinum benefits seemed to be too hard to fulfill.
* Any of my credit cards (one Diners Club and two Master Cards) didn’t work during the check out but outside the hotel, I didn’t have any problems with these cards. After 20 minutes of trying to swipe different cards, guest relation manager appeared from back office and told that he offers us breakfast because they have some problems with card readers. Room was prepaid.
* Spa or at least sauna would hade been nice after long walks.
Did you get club lounge access? How was the lounge?
No lounge.
What about welcome drinks, welcome amenities or any other special perks?
Arrived 11am and asked about upgrade since they (a receptionist trainee and her supervisor) didn’t offer it automatically.
After they claimed that hotel is full, I logged into the Internet and checked Sofitel.com once again (I had done it also already before arrival). There were plenty of different rooms available: Superior and Luxury rooms, Prestige Suites, L’Appartment, and Le Duplex.
In this point, the trainee moved aside and the supervisor continued check in process. She refused to upgrade us by saying they only upgrade to the next room category. In this case it was a Junior Suite and was fully booked. Giving us the Prestige Suite would mean a triple upgrade.
Between the Junior Suite and the Prestige Suite, they have Premium Junior Suite. The Premium Junior Suite is basically same as the Junior Suite but it’s located in a corner of the hotel; some of the Junior Suites are even bigger than the Premium Junior Suites.
I told I’m unsatisfied and can’t understand why the policy has to be so strict and inflexible while the other Sofitels usually gives double and triple upgrades. It’s up to hotel whether they are willing to upgrade or not and honor their own loyalty membership program.
Soon a guest relation manager came to see us, apologized and finally upgraded us. Somehow he was able to find a Junior Suite available where he assigned us to.
Now, it was trainee’s time to continue the check in procedure. She said our room would be ready within 5 minutes and asked us to sit down. (In other Sofitels, we are always offered drinks by the house while waiting for our room to be ready but not here). After few minutes, the supervisor suddenly came to talk to us again. She said our room wouldn’t be ready before two to three hours. In the end, we got our room at 2pm.
We received one drink voucher (used it later for two champagne in a lobby bar). Also six macaroons were waiting for us in the room together with a letter from guest relations instead of GM. In the letter, we were told we will receive a satisfaction survey by email after our stay (haven’t received it).
Value for $ or Vouchers? Would you return?
Roome rate was 720 €. I won’t return. Next time in Paris, I will stay at Sofitel Le Faubourg that is my favorite hotel in this lovely city.
What is your Le Club status?
Platinum
Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Mixed feelings.
Which room did you book and which upgrade did you receive?
Booked Luxury room and received Junior Suite after insisting hard.
How are the rooms?
Room was nice with modern and simple design by local studio Putman. Colors were mix of white and bluish-grey that made the room having a fresh and light ambiance. But it wasn’t particularly spacious. It felt a bit cramped.
Odd thing was the location of toilet seat: it was in a tiny room near entrance, separated from bathroom – and didn’t have even a sink where to wash hands. One had to walk through the room to get to the real bathroom where the sink was. It was disgusting, uncomfortable and impractical.
Bathroom had both tub and walk-in shower with plenty of Hermes bath amenities.
Bed was good as always in Sofitel. Small sofa and table were facing the bed. Balcony was the best part. We sat there enjoying espresso, cakes we had bought in Le Bon Marche, and views to the Eiffel tower over the roofs; we had Nespresso machine in our room.
What was good and what was bad?
Good:
* Simple, stylish and unique design; this hotel actually felt more like Sofitel So than typical Sofitel.
* Lovely room (if we forget the toilet issue) in 6th floor with big balcony.
* Quiet location close to hustle and bustle of Champs-Élysées and Arc de Triomphe.
Bad:
* Check in wasn’t possible before 2pm
* Late check out was granted only until 2pm
* Breakfast was pricey (34 €), taking into account that it was continental style: if one wants to start a day with omelette, Eggs Benedict or fried eggs, for example, it all costs extra, plus I can make better cappuccino at home.
* Front desk service was below Sofitel standards; some basic requests related to Platinum benefits seemed to be too hard to fulfill.
* Any of my credit cards (one Diners Club and two Master Cards) didn’t work during the check out but outside the hotel, I didn’t have any problems with these cards. After 20 minutes of trying to swipe different cards, guest relation manager appeared from back office and told that he offers us breakfast because they have some problems with card readers. Room was prepaid.
* Spa or at least sauna would hade been nice after long walks.
Did you get club lounge access? How was the lounge?
No lounge.
What about welcome drinks, welcome amenities or any other special perks?
Arrived 11am and asked about upgrade since they (a receptionist trainee and her supervisor) didn’t offer it automatically.
After they claimed that hotel is full, I logged into the Internet and checked Sofitel.com once again (I had done it also already before arrival). There were plenty of different rooms available: Superior and Luxury rooms, Prestige Suites, L’Appartment, and Le Duplex.
In this point, the trainee moved aside and the supervisor continued check in process. She refused to upgrade us by saying they only upgrade to the next room category. In this case it was a Junior Suite and was fully booked. Giving us the Prestige Suite would mean a triple upgrade.
Between the Junior Suite and the Prestige Suite, they have Premium Junior Suite. The Premium Junior Suite is basically same as the Junior Suite but it’s located in a corner of the hotel; some of the Junior Suites are even bigger than the Premium Junior Suites.
I told I’m unsatisfied and can’t understand why the policy has to be so strict and inflexible while the other Sofitels usually gives double and triple upgrades. It’s up to hotel whether they are willing to upgrade or not and honor their own loyalty membership program.
Soon a guest relation manager came to see us, apologized and finally upgraded us. Somehow he was able to find a Junior Suite available where he assigned us to.
Now, it was trainee’s time to continue the check in procedure. She said our room would be ready within 5 minutes and asked us to sit down. (In other Sofitels, we are always offered drinks by the house while waiting for our room to be ready but not here). After few minutes, the supervisor suddenly came to talk to us again. She said our room wouldn’t be ready before two to three hours. In the end, we got our room at 2pm.
We received one drink voucher (used it later for two champagne in a lobby bar). Also six macaroons were waiting for us in the room together with a letter from guest relations instead of GM. In the letter, we were told we will receive a satisfaction survey by email after our stay (haven’t received it).
Value for $ or Vouchers? Would you return?
Roome rate was 720 €. I won’t return. Next time in Paris, I will stay at Sofitel Le Faubourg that is my favorite hotel in this lovely city.
May 25, 2015, 7:37 am
#177
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
Sofitel Paris Arc de Triomphe
Bad:
* Any of my credit cards (one Diners Club and two Master Cards) didn’t work during the check out but outside the hotel, I didn’t have any problems with these cards. After 20 minutes of trying to swipe different cards, guest relation manager appeared from back office and told that he offers us breakfast because they have some problems with card readers. Room was prepaid.
Value for $ or Vouchers? Would you return?
Roome rate was 720 €. I won’t return. Next time in Paris, I will stay at Sofitel Le Faubourg that is my favorite hotel in this lovely city.
Bad:
* Any of my credit cards (one Diners Club and two Master Cards) didn’t work during the check out but outside the hotel, I didn’t have any problems with these cards. After 20 minutes of trying to swipe different cards, guest relation manager appeared from back office and told that he offers us breakfast because they have some problems with card readers. Room was prepaid.
Value for $ or Vouchers? Would you return?
Roome rate was 720 €. I won’t return. Next time in Paris, I will stay at Sofitel Le Faubourg that is my favorite hotel in this lovely city.
May 25, 2015, 8:37 am
#178
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,952
Sofitel Paris Arc de Triomphe
What is your Le Club status?
Platinum
Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Mixed feelings.
Which room did you book and which upgrade did you receive?
Booked Luxury room and received Junior Suite after insisting hard.
How are the rooms?
Room was nice with modern and simple design by local studio Putman. Colors were mix of white and bluish-grey that made the room having a fresh and light ambiance. But it wasn’t particularly spacious. It felt a bit cramped.
Odd thing was the location of toilet seat: it was in a tiny room near entrance, separated from bathroom – and didn’t have even a sink where to wash hands. One had to walk through the room to get to the real bathroom where the sink was. It was disgusting, uncomfortable and impractical.
Bathroom had both tub and walk-in shower with plenty of Hermes bath amenities.
Bed was good as always in Sofitel. Small sofa and table were facing the bed. Balcony was the best part. We sat there enjoying espresso, cakes we had bought in Le Bon Marche, and views to the Eiffel tower over the roofs; we had Nespresso machine in our room.
What was good and what was bad?
Good:
* Simple, stylish and unique design; this hotel actually felt more like Sofitel So than typical Sofitel.
* Lovely room (if we forget the toilet issue) in 6th floor with big balcony.
* Quiet location close to hustle and bustle of Champs-Élysées and Arc de Triomphe.
Bad:
* Check in wasn’t possible before 2pm
* Late check out was granted only until 2pm
* Breakfast was pricey (34 €), taking into account that it was continental style: if one wants to start a day with omelette, Eggs Benedict or fried eggs, for example, it all costs extra, plus I can make better cappuccino at home.
* Front desk service was below Sofitel standards; some basic requests related to Platinum benefits seemed to be too hard to fulfill.
* Any of my credit cards (one Diners Club and two Master Cards) didn’t work during the check out but outside the hotel, I didn’t have any problems with these cards. After 20 minutes of trying to swipe different cards, guest relation manager appeared from back office and told that he offers us breakfast because they have some problems with card readers. Room was prepaid.
* Spa or at least sauna would hade been nice after long walks.
Did you get club lounge access? How was the lounge?
No lounge.
What about welcome drinks, welcome amenities or any other special perks?
Arrived 11am and asked about upgrade since they (a receptionist trainee and her supervisor) didn’t offer it automatically.
After they claimed that hotel is full, I logged into the Internet and checked Sofitel.com once again (I had done it also already before arrival). There were plenty of different rooms available: Superior and Luxury rooms, Prestige Suites, L’Appartment, and Le Duplex.
In this point, the trainee moved aside and the supervisor continued check in process. She refused to upgrade us by saying they only upgrade to the next room category. In this case it was a Junior Suite and was fully booked. Giving us the Prestige Suite would mean a triple upgrade.
Between the Junior Suite and the Prestige Suite, they have Premium Junior Suite. The Premium Junior Suite is basically same as the Junior Suite but it’s located in a corner of the hotel; some of the Junior Suites are even bigger than the Premium Junior Suites.
I told I’m unsatisfied and can’t understand why the policy has to be so strict and inflexible while the other Sofitels usually gives double and triple upgrades. It’s up to hotel whether they are willing to upgrade or not and honor their own loyalty membership program.
Soon a guest relation manager came to see us, apologized and finally upgraded us. Somehow he was able to find a Junior Suite available where he assigned us to.
Now, it was trainee’s time to continue the check in procedure. She said our room would be ready within 5 minutes and asked us to sit down. (In other Sofitels, we are always offered drinks by the house while waiting for our room to be ready but not here). After few minutes, the supervisor suddenly came to talk to us again. She said our room wouldn’t be ready before two to three hours. In the end, we got our room at 2pm.
We received one drink voucher (used it later for two champagne in a lobby bar). Also six macaroons were waiting for us in the room together with a letter from guest relations instead of GM. In the letter, we were told we will receive a satisfaction survey by email after our stay (haven’t received it).
Value for $ or Vouchers? Would you return?
Roome rate was 720 €. I won’t return. Next time in Paris, I will stay at Sofitel Le Faubourg that is my favorite hotel in this lovely city.
What is your Le Club status?
Platinum
Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Mixed feelings.
Which room did you book and which upgrade did you receive?
Booked Luxury room and received Junior Suite after insisting hard.
How are the rooms?
Room was nice with modern and simple design by local studio Putman. Colors were mix of white and bluish-grey that made the room having a fresh and light ambiance. But it wasn’t particularly spacious. It felt a bit cramped.
Odd thing was the location of toilet seat: it was in a tiny room near entrance, separated from bathroom – and didn’t have even a sink where to wash hands. One had to walk through the room to get to the real bathroom where the sink was. It was disgusting, uncomfortable and impractical.
Bathroom had both tub and walk-in shower with plenty of Hermes bath amenities.
Bed was good as always in Sofitel. Small sofa and table were facing the bed. Balcony was the best part. We sat there enjoying espresso, cakes we had bought in Le Bon Marche, and views to the Eiffel tower over the roofs; we had Nespresso machine in our room.
What was good and what was bad?
Good:
* Simple, stylish and unique design; this hotel actually felt more like Sofitel So than typical Sofitel.
* Lovely room (if we forget the toilet issue) in 6th floor with big balcony.
* Quiet location close to hustle and bustle of Champs-Élysées and Arc de Triomphe.
Bad:
* Check in wasn’t possible before 2pm
* Late check out was granted only until 2pm
* Breakfast was pricey (34 €), taking into account that it was continental style: if one wants to start a day with omelette, Eggs Benedict or fried eggs, for example, it all costs extra, plus I can make better cappuccino at home.
* Front desk service was below Sofitel standards; some basic requests related to Platinum benefits seemed to be too hard to fulfill.
* Any of my credit cards (one Diners Club and two Master Cards) didn’t work during the check out but outside the hotel, I didn’t have any problems with these cards. After 20 minutes of trying to swipe different cards, guest relation manager appeared from back office and told that he offers us breakfast because they have some problems with card readers. Room was prepaid.
* Spa or at least sauna would hade been nice after long walks.
Did you get club lounge access? How was the lounge?
No lounge.
What about welcome drinks, welcome amenities or any other special perks?
Arrived 11am and asked about upgrade since they (a receptionist trainee and her supervisor) didn’t offer it automatically.
After they claimed that hotel is full, I logged into the Internet and checked Sofitel.com once again (I had done it also already before arrival). There were plenty of different rooms available: Superior and Luxury rooms, Prestige Suites, L’Appartment, and Le Duplex.
In this point, the trainee moved aside and the supervisor continued check in process. She refused to upgrade us by saying they only upgrade to the next room category. In this case it was a Junior Suite and was fully booked. Giving us the Prestige Suite would mean a triple upgrade.
Between the Junior Suite and the Prestige Suite, they have Premium Junior Suite. The Premium Junior Suite is basically same as the Junior Suite but it’s located in a corner of the hotel; some of the Junior Suites are even bigger than the Premium Junior Suites.
I told I’m unsatisfied and can’t understand why the policy has to be so strict and inflexible while the other Sofitels usually gives double and triple upgrades. It’s up to hotel whether they are willing to upgrade or not and honor their own loyalty membership program.
Soon a guest relation manager came to see us, apologized and finally upgraded us. Somehow he was able to find a Junior Suite available where he assigned us to.
Now, it was trainee’s time to continue the check in procedure. She said our room would be ready within 5 minutes and asked us to sit down. (In other Sofitels, we are always offered drinks by the house while waiting for our room to be ready but not here). After few minutes, the supervisor suddenly came to talk to us again. She said our room wouldn’t be ready before two to three hours. In the end, we got our room at 2pm.
We received one drink voucher (used it later for two champagne in a lobby bar). Also six macaroons were waiting for us in the room together with a letter from guest relations instead of GM. In the letter, we were told we will receive a satisfaction survey by email after our stay (haven’t received it).
Value for $ or Vouchers? Would you return?
Roome rate was 720 €. I won’t return. Next time in Paris, I will stay at Sofitel Le Faubourg that is my favorite hotel in this lovely city.
If you don't receive the on-line survey, you should write to Accor.
May 26, 2015, 4:12 am
#179
Join Date: Aug 2012
Location: CMB/LHR
Programs: QR Gold / OW Sapphire, Le Club Accor Gold, Shangri La Jade
Posts: 144
- Name of the hotel: Pullman Brussels Midi
- What is your Le Club status? Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Very Happy
- Which room did you book and which upgrade did you receive? Booked Deluxe room, received Deluxe Suite on the 9th floor
- How are the rooms? Very good. The suite had a separate toilet; okay sized living area with large sofa + chaise lounge / convertible bed combo; ample storage area (two wardrobes); two 42" TVs and a bathroom with both shower and bath, Nespresso machine and complimentary minibar - comprised of four bottles of water, two each of coke & beer, plus one orange juice; No slippers - but these were promptly delivered when requested; two bathrobes. Great view of the city! Curved profile of the room means space is a little restricted - especially in the living area -as the sofa bed is pretty bulky.
- What was good and what was bad?
Good: Platinum status acknowledged upon check-in - and thanked for continued loyalty. Upgrade was already processed - and this was mentioned during check-in; Late check-out granted on request till 4.30pm; Wi-fi.
Bad: Service in the restaurant (for breakfast) - staff looked disinterested and did little else apart from initially directing us to our seats. We arrived for breakfast approx 1hr before it closed, but lots of items that had finished were not replenished, even though there were a steady stream of people coming after us.
- Did you get club lounge access? How was the lounge? N/A
- What about welcome drinks, welcome amenities or any other special perks? C.O. Bigelow gift in room; Speculoos biscuits and plenty of Neuhaus chocolates, alongside letter from GM in room; No welcome drink voucher, but room had complimentary mini-bar - which was fine.
- Value for $ or Vouchers? Would you return? Paid £125 for B&B (private sales) - so decent value for money. Would definitely return - especially if late evening arrival (as we had) or early departure on Eurostar.
- What is your Le Club status? Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Very Happy
- Which room did you book and which upgrade did you receive? Booked Deluxe room, received Deluxe Suite on the 9th floor
- How are the rooms? Very good. The suite had a separate toilet; okay sized living area with large sofa + chaise lounge / convertible bed combo; ample storage area (two wardrobes); two 42" TVs and a bathroom with both shower and bath, Nespresso machine and complimentary minibar - comprised of four bottles of water, two each of coke & beer, plus one orange juice; No slippers - but these were promptly delivered when requested; two bathrobes. Great view of the city! Curved profile of the room means space is a little restricted - especially in the living area -as the sofa bed is pretty bulky.
- What was good and what was bad?
Good: Platinum status acknowledged upon check-in - and thanked for continued loyalty. Upgrade was already processed - and this was mentioned during check-in; Late check-out granted on request till 4.30pm; Wi-fi.
Bad: Service in the restaurant (for breakfast) - staff looked disinterested and did little else apart from initially directing us to our seats. We arrived for breakfast approx 1hr before it closed, but lots of items that had finished were not replenished, even though there were a steady stream of people coming after us.
- Did you get club lounge access? How was the lounge? N/A
- What about welcome drinks, welcome amenities or any other special perks? C.O. Bigelow gift in room; Speculoos biscuits and plenty of Neuhaus chocolates, alongside letter from GM in room; No welcome drink voucher, but room had complimentary mini-bar - which was fine.
- Value for $ or Vouchers? Would you return? Paid £125 for B&B (private sales) - so decent value for money. Would definitely return - especially if late evening arrival (as we had) or early departure on Eurostar.
May 26, 2015, 4:33 am
#180
Join Date: Aug 2012
Location: CMB/LHR
Programs: QR Gold / OW Sapphire, Le Club Accor Gold, Shangri La Jade
Posts: 144
- Name of the hotel: Sofitel Brussels Europe
- What is your Le Club status? Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes, definitely.
- Which room did you book and which upgrade did you receive? Booked Luxury, received just that. I didn't push for an upgrade - as I had received confirmation of my room via email earlier in the day.
- How are the rooms? Very good & extremely clean. Decent size; excellent bed; plenty of Hermes toiletries; shower & bath; Bose wave sound system; fully opening floor-to-ceiling window; ample storage; mini bar with complimentary water & soft drinks; Rombouts coffee machine; We were on the third floor overlooking Place Jourdan.
- What was good and what was bad?
- Good: Service was excellent. I sent an email the morning of our arrival - with request for baby crib and clarifying whether my Platinum details were in their system. Response received within 2hrs; breakfast spread was very good; staff throughout the hotel were very friendly and doted over our little boy; acknowledgement of Platinum status upon arrival; Wi-fi.
- Bad: Nothing really
- Did you get club lounge access? How was the lounge? N/A
- What about welcome drinks, welcome amenities or any other special perks? Welcome drink vouchers handed over at check-in (exchanged for a €7 Duvel and €21 Kir Royale, but could have had any cocktail off the menu, instead of the former); welcome letter from GM in room; plenty of chocolates and some Crabtree & Evelyn gift set.
- Value for $ or Vouchers? Would you return? Definitely would return. Good value at the weekend and the location is very nice. ^
- What is your Le Club status? Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes, definitely.
- Which room did you book and which upgrade did you receive? Booked Luxury, received just that. I didn't push for an upgrade - as I had received confirmation of my room via email earlier in the day.
- How are the rooms? Very good & extremely clean. Decent size; excellent bed; plenty of Hermes toiletries; shower & bath; Bose wave sound system; fully opening floor-to-ceiling window; ample storage; mini bar with complimentary water & soft drinks; Rombouts coffee machine; We were on the third floor overlooking Place Jourdan.
- What was good and what was bad?
- Good: Service was excellent. I sent an email the morning of our arrival - with request for baby crib and clarifying whether my Platinum details were in their system. Response received within 2hrs; breakfast spread was very good; staff throughout the hotel were very friendly and doted over our little boy; acknowledgement of Platinum status upon arrival; Wi-fi.
- Bad: Nothing really
- Did you get club lounge access? How was the lounge? N/A
- What about welcome drinks, welcome amenities or any other special perks? Welcome drink vouchers handed over at check-in (exchanged for a €7 Duvel and €21 Kir Royale, but could have had any cocktail off the menu, instead of the former); welcome letter from GM in room; plenty of chocolates and some Crabtree & Evelyn gift set.
- Value for $ or Vouchers? Would you return? Definitely would return. Good value at the weekend and the location is very nice. ^