Jan 5, 2017, 11:10 am
Last edit by: WineCountryUA
Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and we’ve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just can’t find it or aren’t sure where to look.
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA
These are the two rules for this thread:
Generally there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA
These are the two rules for this thread:
- Use this thread for a simple, basic question. Moderators may move posts to other threads if the question deserves its own thread.
- Any member who can post a constructive, patient answer is welcome to reply.
Generally there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]
Jun 25, 2017, 10:29 pm
#931
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
FYI -- UA is unlikely to offer to compensate you for additional ground transportation expenses incurred. For delays under UA's control (e.g., a mechanical issue), you may be able to get a taxi / rideshare reimbursed if you ask nicely at ORD.
Jun 26, 2017, 8:43 am
#932
Join Date: Jan 2017
Location: Berlin
Programs: UA 1K, *A Gold, Marriott Gold, Global Entry, BA, Miles & More Frequent Traveler
Posts: 30
Currently on a Mileage run and CPU'ed to C on Polaris
I'm on my return leg from a TXL-EWR-IAD-SFO flight. My EWR-IAD leg was going to be significantly delayed. A very nice CS rep at the United Club believed I'd miss my flight from IAD -SFO. She placed me on a EWR - SFO in Polaris Business class. I have two questions as a result:
1.) Will I receive less miles now overall because of the "lost" EWR - IAD segment?
2.) It was a CPU upgrade, but my new boarding pass said "C" fare class. Will that be reflected in my PQM or the original fare will be the basis for the calculation?
Thanks in advance!
1.) Will I receive less miles now overall because of the "lost" EWR - IAD segment?
2.) It was a CPU upgrade, but my new boarding pass said "C" fare class. Will that be reflected in my PQM or the original fare will be the basis for the calculation?
Thanks in advance!
Jun 26, 2017, 8:55 am
#933
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
1) You might receive a few less miles, if you'd normally get 500 miles for the EWR-IAD segment. You'll have to compare the miles of both itineraries to see if you get close by going via EWR. For example, for the domestic part of the trip, EWR-SFO is 2,565 PQM, vs. 2,419 IAD-SFO. In any case, the comfort and amenities of your trip from EWR-SFO should more than compensate for any lost miles, which should be few.
2) This depends how the agent rebooked your EWR-SFO. The boarding pass won't normally reveal this. It'll merely show the class you're seated in. You'll have to see if an updated fare receipt or ticket receipt has been generated.
2) This depends how the agent rebooked your EWR-SFO. The boarding pass won't normally reveal this. It'll merely show the class you're seated in. You'll have to see if an updated fare receipt or ticket receipt has been generated.
Jun 26, 2017, 9:05 am
#934
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
1) You might receive a few less miles, if you'd normally get 500 miles for the EWR-IAD segment. You'll have to compare the miles of both itineraries to see if you get close by going via EWR. For example, for the domestic part of the trip, EWR-SFO is 2,565 PQM, vs. 2,419 IAD-SFO.
2) This depends how the agent rebooked your EWR-SFO. The boarding pass won't normally reveal this. It'll merely show the class you're seated in. You'll have to see if an updated fare receipt or ticket receipt has been generated.
2) This depends how the agent rebooked your EWR-SFO. The boarding pass won't normally reveal this. It'll merely show the class you're seated in. You'll have to see if an updated fare receipt or ticket receipt has been generated.
2) No matter what's in the receipt, this is a crapshoot. I've given up on trying to discern any pattern. My advice is to assume that you will not get the class-of-service bonus; then, you may get a pleasant surprise in a couple of days. :-)
It probably goes without saying, but in just case: if you do receive 200/300% credit on EWR-SFO, and you subsequently request original routing credit, the bonus will almost certainly disappear when they re-post your flights.
Jun 26, 2017, 11:18 am
#935
Join Date: Sep 2011
Posts: 23
Going from Houston to Madrid next week on points
It's Polaris out of IAD to Frankfurt. Is it worth booking First at 80k points or take business at 57.5k?
It's Polaris out of IAD to Frankfurt. Is it worth booking First at 80k points or take business at 57.5k?
Jun 26, 2017, 11:56 am
#936
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,416
Ugh. 22.5k is a lot of miles for a "meh" F product, especially on such a short flight. But on the other hand, you're getting out of sardine J. Can you get 6A or 6K? I'm on the fence here..
Jun 26, 2017, 1:00 pm
#937
Join Date: Jan 2017
Location: Berlin
Programs: UA 1K, *A Gold, Marriott Gold, Global Entry, BA, Miles & More Frequent Traveler
Posts: 30
1) You can write in after the trip posts to request Original Routing Credit in order to get the additional PQMs and PQS.
2) No matter what's in the receipt, this is a crapshoot. I've given up on trying to discern any pattern. My advice is to assume that you will not get the class-of-service bonus; then, you may get a pleasant surprise in a couple of days. :-)
It probably goes without saying, but in just case: if you do receive 200/300% credit on EWR-SFO, and you subsequently request original routing credit, the bonus will almost certainly disappear when they re-post your flights.
2) No matter what's in the receipt, this is a crapshoot. I've given up on trying to discern any pattern. My advice is to assume that you will not get the class-of-service bonus; then, you may get a pleasant surprise in a couple of days. :-)
It probably goes without saying, but in just case: if you do receive 200/300% credit on EWR-SFO, and you subsequently request original routing credit, the bonus will almost certainly disappear when they re-post your flights.
*Update* My award miles were based on the original W class booking, but my PQM and PQS were based on the new C class booking. I will now officially smile.
Last edited by Berlin_traveler; Jun 26, 2017 at 1:46 pm Reason: Additional information to add
Jun 26, 2017, 1:18 pm
#938
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,460
Jun 27, 2017, 6:57 pm
#939
Join Date: Aug 2012
Location: New York, NY
Posts: 18
Quick question - if I have a booked award itinerary of EWR-ADD-JNB on ET and see saver availability SFO-EWR (and vice versa for the return), should I be able to call up United and add on those legs without extra miles? Any insight would be great.
Jun 28, 2017, 5:46 am
#940
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,462
That will probably depend upon availability still existing for EWR-ADD-JNB. Generally with the 'new' (ca. 2016) computer system it seems the agents have to start anew with a booking if you want to change segments. But may as well ask.
Jun 28, 2017, 10:09 am
#941
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Looking at an award UA/LH saver ticket and it doesn't showing being mixed cabin. But in looking at the details it shows J/J/Y but the classes are I/I/IN. Will the coach/IN actually ticket to J?
Jun 28, 2017, 11:39 am
#942
Join Date: Dec 2016
Programs: Mileage Plus 1K \\ ConciergeKey
Posts: 531
Hey FT,
Have a ticket I bought from SFO - SNA one way. Snagged it for 80.00, but now I need to pay a 200.00 change fee as I need to leave 2 days earlier.
Logic tells me that I should just not change the ticket, but just buy another one. This about right?
Thanks!
Have a ticket I bought from SFO - SNA one way. Snagged it for 80.00, but now I need to pay a 200.00 change fee as I need to leave 2 days earlier.
Logic tells me that I should just not change the ticket, but just buy another one. This about right?
Thanks!
Jun 28, 2017, 11:53 am
#943
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,416
If you are literally seeing "Coach (IN)" then yes, you will be in the premium cabin. Coach is not a class of service offered by United; it is just a text localization bug.
Correct. It's not worth $200 to rescue $80 in ticket value.
Jun 28, 2017, 2:41 pm
#944
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
I've seen the word "Coach" on award screens too, and it drives me crazy. Makes it tougher to scan which segments will be in Y -- errrr, I mean economy -- and which will be in J on mixed awards.
Jun 28, 2017, 3:12 pm
#945
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,416
Yes, sorry - I mean whether there was another sign besides the cabin name "Coach" for indicating OP thought the last segment was Economy. I was making a guess about the cabin name, which I don't think is clear from the OP.