Marriott's Look No Further-Best Rate Guaranteed Master Thread
Sep 7, 2017, 11:01 am
#406
Join Date: Sep 2017
Posts: 20
I have had great experiences with this program as well as SPG's.
The latest one I have done was for a hotel in Toronto. The cheapest going Marriott Member rate was about $400 before any fees and taxes. I found the same hotel on https://travel.americanexpress.ca/ for approx $190.
I booked the hotel room with Marriott and immediately submitted a claim. Within 15 hours of submission I got confirmation of the new rate of $155.
The latest one I have done was for a hotel in Toronto. The cheapest going Marriott Member rate was about $400 before any fees and taxes. I found the same hotel on https://travel.americanexpress.ca/ for approx $190.
I booked the hotel room with Marriott and immediately submitted a claim. Within 15 hours of submission I got confirmation of the new rate of $155.
Hello Mr. *,
I have approved the claim you submitted for Marriott's Look No Further(SM) Best Rate Guarantee!
I modified your reservation to reflect the following rate:
Rate: 155.33 Canadian Dollars
Reservation Confirmation Number: *
Your room rate now reflects an additional 25% discount for submitting a successful claim according to the terms of Marriott's Look No Further(SM) Best Rate Guarantee.
I have approved the claim you submitted for Marriott's Look No Further(SM) Best Rate Guarantee!
I modified your reservation to reflect the following rate:
Rate: 155.33 Canadian Dollars
Reservation Confirmation Number: *
Your room rate now reflects an additional 25% discount for submitting a successful claim according to the terms of Marriott's Look No Further(SM) Best Rate Guarantee.
Sep 9, 2017, 3:12 pm
#407
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
I had great experiences with LNF so far, but today I got this, which puzzles me:
"The English site of American Express does allow for all different credit cards used on the reservation site; unfortunately, the rate is the same as what Marriott is offering. The German site shows a different rate; however, you can only us an American Express card, which makes the site qualified, for not everyone has an American Express Card."
Well, following that logic, not everyone has a credit card, then...
"The English site of American Express does allow for all different credit cards used on the reservation site; unfortunately, the rate is the same as what Marriott is offering. The German site shows a different rate; however, you can only us an American Express card, which makes the site qualified, for not everyone has an American Express Card."
Well, following that logic, not everyone has a credit card, then...
Sep 10, 2017, 11:22 am
#408
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
I had great experiences with LNF so far, but today I got this, which puzzles me:
"The English site of American Express does allow for all different credit cards used on the reservation site; unfortunately, the rate is the same as what Marriott is offering. The German site shows a different rate; however, you can only us an American Express card, which makes the site qualified, for not everyone has an American Express Card."
Well, following that logic, not everyone has a credit card, then...
"The English site of American Express does allow for all different credit cards used on the reservation site; unfortunately, the rate is the same as what Marriott is offering. The German site shows a different rate; however, you can only us an American Express card, which makes the site qualified, for not everyone has an American Express Card."
Well, following that logic, not everyone has a credit card, then...
Sep 11, 2017, 10:18 am
#409
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
You can only LNF with a rate available to all (no coupons or other restrictions on who can use it). A rate which is restricted to Amex cardholders is not available to all. Simple as that. (Though there explanation, because it doesn't put it in those terms, may not be clear, on that I do agree.)
It is just surprising that post #406 in this very thread reports a claim validated against travel.americanexpress.ca, which also requires you to pay with an Amex.
Sep 11, 2017, 2:07 pm
#410
Join Date: Oct 2004
Location: SVG
Posts: 1,172
I'm surprised at how painless it was to get Marriott to approve my LNF rate.
For the past two years, we've been focusing on Hyatt, as we had lounge access with our status. It was always a battle to get Hyatt to approve the Best Rate Guarantee claim, but I was always able to convince them on the phone. Now that Hyatt's BRG is almost worthless, we're going to focus on Marriott, as we have Marriott Gold status with our Amex Platinum.
I submitted a claim for the Marriott Marquis in New York City, which is always outrageously expensive, for a week during spring break. Marriott's average nightly rate is $377.75, and an OTA (found with Trivago) had it for around $250 per night (prepaid). I booked the lowest refundable rate with Marriott, with a note asking them to change it to prepaid if the LFN claim is approved.
When I woke up the next morning, Marriott had responded, adjusting the rate to just over $190 per night! We still have to pay the ridiculous 'destination fee' of $25 per night, but it's still a pretty good rate for something central in New York.
For the past two years, we've been focusing on Hyatt, as we had lounge access with our status. It was always a battle to get Hyatt to approve the Best Rate Guarantee claim, but I was always able to convince them on the phone. Now that Hyatt's BRG is almost worthless, we're going to focus on Marriott, as we have Marriott Gold status with our Amex Platinum.
I submitted a claim for the Marriott Marquis in New York City, which is always outrageously expensive, for a week during spring break. Marriott's average nightly rate is $377.75, and an OTA (found with Trivago) had it for around $250 per night (prepaid). I booked the lowest refundable rate with Marriott, with a note asking them to change it to prepaid if the LFN claim is approved.
When I woke up the next morning, Marriott had responded, adjusting the rate to just over $190 per night! We still have to pay the ridiculous 'destination fee' of $25 per night, but it's still a pretty good rate for something central in New York.
I tried one myself today, booking a refundable rate but asking them to claim against the prepaid rate. Don't recall having read about anyone else doing this here.
(SPG explicitly allows this in their claim form though)
Sep 12, 2017, 3:09 am
#411
Join Date: Jan 2013
Programs: MR Platinum, QRPC Platinum
Posts: 97
...
I submitted a claim for the Marriott Marquis in New York City, which is always outrageously expensive, for a week during spring break. Marriott's average nightly rate is $377.75, and an OTA (found with Trivago) had it for around $250 per night (prepaid). I booked the lowest refundable rate with Marriott, with a note asking them to change it to prepaid if the LFN claim is approved.
When I woke up the next morning, Marriott had responded, adjusting the rate to just over $190 per night! We still have to pay the ridiculous 'destination fee' of $25 per night, but it's still a pretty good rate for something central in New York.
I submitted a claim for the Marriott Marquis in New York City, which is always outrageously expensive, for a week during spring break. Marriott's average nightly rate is $377.75, and an OTA (found with Trivago) had it for around $250 per night (prepaid). I booked the lowest refundable rate with Marriott, with a note asking them to change it to prepaid if the LFN claim is approved.
When I woke up the next morning, Marriott had responded, adjusting the rate to just over $190 per night! We still have to pay the ridiculous 'destination fee' of $25 per night, but it's still a pretty good rate for something central in New York.
I had already a deny because comparison site has 2 day before arrive cancel possibility and Marriott had 1 day.
Sep 12, 2017, 12:36 pm
#412
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
It is just surprising that post #406 in this very thread reports a claim validated against travel.americanexpress.ca, which also requires you to pay with an Amex.
.So it's hard to be conclusive about whether your denial was correct and post 406's approval was a mistake, or vice versa. Tons more datapoints about that same site would be needed for that, and meanwhile there's a request at the top of the LNF success thread to not name the site that you used, so most people don't.
Sep 12, 2017, 1:47 pm
#413
Join Date: Oct 2004
Location: SVG
Posts: 1,172
This is great news! I was under the impression you had to actually book the rate you were claiming against with Marriott; if you can book a refundable rate and only have it adjusted for a successful claim that would help a lot with claiming for prepaid rates.
I tried one myself today, booking a refundable rate but asking them to claim against the prepaid rate. Don't recall having read about anyone else doing this here.
(SPG explicitly allows this in their claim form though)
I tried one myself today, booking a refundable rate but asking them to claim against the prepaid rate. Don't recall having read about anyone else doing this here.
(SPG explicitly allows this in their claim form though)
My rate has not been modified to non-refundable either. Maybe they are merging BRG elements from SPG into the process (or has it always been like this and I wasn't aware of it?)
Sep 13, 2017, 10:31 am
#414
Join Date: Jan 2014
Programs: Krisflyer, hyatt GP
Posts: 186
Found lower rate on hotels.com (mobile rate), submitted claim form on same day. The following day got rejection email: "I am denying your claim because I cannot verify that a lower rate is available on the comparison site you submitted."
Took screenshot of hotels.com mobile rate but its no longer available on the day LNF BRG rep verified it (probably hotels.com promotion only valid for 24 hours?)
am i out of luck if the marriott rep couldnt verify it on the same day as i submitted the claim?
Took screenshot of hotels.com mobile rate but its no longer available on the day LNF BRG rep verified it (probably hotels.com promotion only valid for 24 hours?)
am i out of luck if the marriott rep couldnt verify it on the same day as i submitted the claim?
Sep 13, 2017, 11:16 am
#415
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,120
Yes as only way is for them to actually see the rate
Sep 24, 2017, 3:49 pm
#416
Join Date: Mar 2017
Posts: 1,727
Does LNF allow matching to rates on www.galahotels.com? Has anyone had a successful claim using this OTA?
Sep 24, 2017, 7:23 pm
#417
Join Date: Feb 2013
Posts: 1,815
Does LNF allow matching to rates on www.galahotels.com? Has anyone had a successful claim using this OTA?
Sep 25, 2017, 4:01 pm
#418
Join Date: Mar 2017
Posts: 1,727
Does anyone know if there is any avenue for appeal ?
Sep 25, 2017, 9:34 pm
#419
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,535
Booking.com rate used, but rejected because they couldn't find the rate. Some investigation from my end determined the price was visible from Canadian IP address, and not US ones (checked via proxy). Any hope? Or can they use a proxy on their end?
Sep 29, 2017, 4:52 am
#420
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 627
Do LNF rates still qualify for Marriott promotions such as the current MegaBonus one (stay twice get a free night)? Thanks in advance.