Marriott's Look No Further-Best Rate Guaranteed Master Thread
Jul 5, 2017, 5:32 pm
#361
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
My understanding is you must simply compare like for like. So if you book a non-refundable on Marriott then the competing rate must be non-refundable. Similarly, book a refundable and the comparison must be a refundable rate too.
Jul 6, 2017, 4:31 am
#362
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
This has happened to me once before, I always use refundable vs refundable. The LNF team replied said I need to book the lowest rate possible, i.e. non-refundable rate. They said they made a one time exception and got my claim approved. It was a while ago and I think I even posted on this thread about that.
I was puzzled as I was comparing marriott's rate to a refundable rate.
That's an one time incident and I haven't encountered since.
I was puzzled as I was comparing marriott's rate to a refundable rate.
That's an one time incident and I haven't encountered since.
Jul 6, 2017, 7:48 am
#363
Join Date: Mar 2017
Posts: 1,727
I have just had a spurious rejection ... "I am denying your claim because I cannot verify that a lower rate is available on the comparison site you submitted"
Of course the lower rate is still available.
What should one do in such a case? Rebook and file a new claim or try to appeal the ruling? If the latter, then where / how?
Of course the lower rate is still available.
What should one do in such a case? Rebook and file a new claim or try to appeal the ruling? If the latter, then where / how?
Jul 6, 2017, 7:57 am
#364
Join Date: Feb 2013
Posts: 1,815
I have just had a spurious rejection ... "I am denying your claim because I cannot verify that a lower rate is available on the comparison site you submitted"
Of course the lower rate is still available.
What should one do in such a case? Rebook and file a new claim or try to appeal the ruling? If the latter, then where / how?
Of course the lower rate is still available.
What should one do in such a case? Rebook and file a new claim or try to appeal the ruling? If the latter, then where / how?
Sometimes I can have 4 or 5 back and forth emails.
The key if you see it, don't give up.
Jul 6, 2017, 7:59 am
#365
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
I have just had a spurious rejection ... "I am denying your claim because I cannot verify that a lower rate is available on the comparison site you submitted"
Of course the lower rate is still available.
What should one do in such a case? Rebook and file a new claim or try to appeal the ruling? If the latter, then where / how?
Of course the lower rate is still available.
What should one do in such a case? Rebook and file a new claim or try to appeal the ruling? If the latter, then where / how?
Jul 6, 2017, 8:21 am
#366
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,672
HTB.
Jul 6, 2017, 8:30 am
#367
Join Date: Mar 2017
Posts: 1,727
Call them at what number?
Jul 6, 2017, 9:43 am
#368
Join Date: Jul 2011
Location: PDX
Programs: AS MVP Gold and hotel status through their credit cards as needed :)
Posts: 269
Submitted my first LNF claim and it went through.
Marriott Aberdeen. Used the refundable rate and although they didn't see the lowest rate I saw, they still lowered it to 67 pounds (they saw 89, I booked on their site for 91.)
Marriott Aberdeen. Used the refundable rate and although they didn't see the lowest rate I saw, they still lowered it to 67 pounds (they saw 89, I booked on their site for 91.)
Jul 6, 2017, 5:27 pm
#369
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
Was the lowest rate on marriott.com actually a non-refundable rate?
Jul 7, 2017, 5:24 am
#370
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,672
I have also sometimes booked a refundable rate even though a lower non-refundable rate was available when comparing to a refundable third-party rate. However, in these cases the refundable third-party rate was even lower than the non-refundable Marriott rate. Maybe that's why they didn't say anything.
HTB.
HTB.
Jul 7, 2017, 2:54 pm
#371
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
"I am denying your claim because I cannot verify that a lower rate is available on the comparison site you submitted"
This kind of bothers me. I booked a rate of 245 Euros and hotels.com still shows 225 US Dollars. I am emailing back again.
This kind of bothers me. I booked a rate of 245 Euros and hotels.com still shows 225 US Dollars. I am emailing back again.
Jul 8, 2017, 1:14 am
#372
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 472
I had the same experience lately. So frustrating, they are extra blind lately.
Jul 9, 2017, 12:08 am
#373
Join Date: Jul 2004
Programs: AA - Exec Plat, Marriott Platinum Premiere; Lifetime Platinum;
Posts: 484
often in European properties, the Marriott site includes taxes while the travel site does not and it is added at booking time...at this point the Marriott site is indeed less expensive and results in denials of claims...
Jul 9, 2017, 5:12 am
#374
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
Please always go to the confirmation page of the 3rd party where taxes etc will be added before you submit a claim. American sites advertise different than we do in the EU. We always advertise rates with taxes included. The american sites of hotels.com, booking.com with USD etc do not.
http://europa.eu/youreurope/citizens...s/index_en.htm
http://europa.eu/youreurope/citizens...s/index_en.htm
Last edited by joakgarp; Jul 11, 2017 at 7:32 am
Jul 11, 2017, 8:17 pm
#375
Join Date: Jul 2009
Programs: Miles and Smiles Elite Plus, Hilton Gold, Marriott Titanium
Posts: 474
Just had another great experience with LNF. Booked the JW in Bogota online for USD 200 a night. Found a much cheaper rate on Kayak and they adjusted the rate to USD 120 a night which is a pretty sweet deal.
The only problem I seem to get is that the LNF team would adjust my rate and my marriott rewards account would not automatically account for the night after checkout as the LNF tea may have adjusted it wrongly to show it as a third party rate. I would advise holding on the original booking email as well as the LNF adjustment email in the event you need to send it to them to credit the stay to your account.
The only problem I seem to get is that the LNF team would adjust my rate and my marriott rewards account would not automatically account for the night after checkout as the LNF tea may have adjusted it wrongly to show it as a third party rate. I would advise holding on the original booking email as well as the LNF adjustment email in the event you need to send it to them to credit the stay to your account.