Mar 23, 2014, 7:05 pm
Last edit by: ffly45
Read the wiki carefully before posting. Wiki may be out of date.
800-950-5114. Non-US agents are, as of at least August 15, 2015, able to do debit card payments. If they resist, ask for a US agent.
Please do not report that debit payments do not work over the phone, they do! Hang up and call again (HUCA) until you get someone capable.
The same thing can be done in a Citi branch, but you do not swipe the debit card or enter any PIN, so it seems likely that the same cards do/don't work in branch as over the phone.
The name on the debit card must match the name on the account. You can be an authorized card holder (they'll ask the name of the primary). You can also pay off Citi Business credit cards (only attempted as primary cardholder). Limit of one payment per debit card per account per day.
Debit cards that work for paying Citi cards over the phone.
All Mastercard & Visa debit cards attached to regular checking accounts:
Green Dot (permanent card)
H&R Block Emerald
JH Preferred
M1 Plus (no cb)
MVD (shutdowns have been reported)
Paypal Business Debit Mastercard (no 1% cb)
Pennywise Power "payday rewards" Visa cards (Bancorp, MB financial Bank N.A)
Simple Card - see post #347
Swagbucks virtual visa (issued by Prepaid Digital Solutions)
Swagbucks virtual mastercard (issued by MyPrepaidCenter)
Topcashback virtual visa (issued by Bancorp)
T-Mobile (temp and perm, shutdowns have been reported)
Wells Fargo
Debit cards that DO NOT work for paying Citi cards over the phone.
American Express Gift Card
American Express for Target
Bluebird
Serve
Chase Starbucks Prepaid (post)
Curve Commercial Debit
Google Wallet
Green Dot (temporary card registered with zip and pin)
MetaBank Visa/MC
US Bank/USB GC
Paypower (temporary card registered with zip and pin) - post 283
Sunrise Bank Visa
US Bank Mastercard/Visa prepaid
US Bank Visa Buxx
TD Go Card
Vanilla Visa/Mastercard (issued by Bancorp) (incl. OneVanilla, Vanilla Debit)
800-950-5114. Non-US agents are, as of at least August 15, 2015, able to do debit card payments. If they resist, ask for a US agent.
Please do not report that debit payments do not work over the phone, they do! Hang up and call again (HUCA) until you get someone capable.
The same thing can be done in a Citi branch, but you do not swipe the debit card or enter any PIN, so it seems likely that the same cards do/don't work in branch as over the phone.
The name on the debit card must match the name on the account. You can be an authorized card holder (they'll ask the name of the primary). You can also pay off Citi Business credit cards (only attempted as primary cardholder). Limit of one payment per debit card per account per day.
Debit cards that work for paying Citi cards over the phone.
All Mastercard & Visa debit cards attached to regular checking accounts:
- Alaska - some have not gotten miles;
- SunTrust - no miles;
- UFB Direct - $2000 daily limit - no miles.
Green Dot (permanent card)
H&R Block Emerald
JH Preferred
M1 Plus (no cb)
MVD (shutdowns have been reported)
Paypal Business Debit Mastercard (no 1% cb)
Pennywise Power "payday rewards" Visa cards (Bancorp, MB financial Bank N.A)
Simple Card - see post #347
Swagbucks virtual visa (issued by Prepaid Digital Solutions)
Swagbucks virtual mastercard (issued by MyPrepaidCenter)
Topcashback virtual visa (issued by Bancorp)
T-Mobile (temp and perm, shutdowns have been reported)
Wells Fargo
Debit cards that DO NOT work for paying Citi cards over the phone.
American Express Gift Card
American Express for Target
Bluebird
Serve
Chase Starbucks Prepaid (post)
Curve Commercial Debit
Google Wallet
Green Dot (temporary card registered with zip and pin)
MetaBank Visa/MC
US Bank/USB GC
Paypower (temporary card registered with zip and pin) - post 283
Sunrise Bank Visa
US Bank Mastercard/Visa prepaid
US Bank Visa Buxx
TD Go Card
Vanilla Visa/Mastercard (issued by Bancorp) (incl. OneVanilla, Vanilla Debit)
Paying Citi cards with debit cards including prepaid debit cards
Feb 10, 2014, 6:45 pm
#32
Join Date: Feb 2006
Programs: HH Gold (again), US/UA/DL non-elite, ZE Presidents Circle, WN reluctant no fee convert.
Posts: 1,449
Thanks for posting the exact card used.
Last edited by jan_believes; Feb 10, 2014 at 8:31 pm
Feb 10, 2014, 6:55 pm
#33
Original Poster
Join Date: Feb 2013
Location: San Antonio
Programs: AS MVP
Posts: 2,276
I could care less the age, location, nationality or species of the CSR if he/she/it does their job 
The South Dakotan who answered my call was able to help me very quickly and efficiently.
The South Dakotan who answered my call was able to help me very quickly and efficiently.
Feb 10, 2014, 8:30 pm
#35
Join Date: Feb 2006
Programs: HH Gold (again), US/UA/DL non-elite, ZE Presidents Circle, WN reluctant no fee convert.
Posts: 1,449
I thinketh the context was missed with regard to my question.
I only meant was it better to go straight to collections if that would reap a more efficient action to make payment than go through an experience that could be time consuming but unsatisfactory with a front line rep, usually not well trained or not experienced enough. No offense intended. The thought of asking for collections straight away didn't sit well, at first.
I can't imagine why the intent was missed.
I only meant was it better to go straight to collections if that would reap a more efficient action to make payment than go through an experience that could be time consuming but unsatisfactory with a front line rep, usually not well trained or not experienced enough. No offense intended. The thought of asking for collections straight away didn't sit well, at first.
I can't imagine why the intent was missed.
Feb 10, 2014, 9:08 pm
#37
Join Date: Oct 2012
Posts: 486
How much would Citi pay per transaction this way versus ACH or other common payment methods? I think the marginal cost would have to be quite a lot for them to take a payment method off the table.
Feb 10, 2014, 10:10 pm
#40
Join Date: Nov 2009
Posts: 774
I would not be unloading $500 GCs via the collections department. I feel that is just asking for trouble. Using a rewards debit card (if it gave rewards) is one thing but calling over and over to pay $500 ... thats walking the line. You are better going to WM and just paying the 1998.22 with 4x $500 GCs.
Feb 11, 2014, 8:03 am
#42
Join Date: Sep 2005
Location: New England
Programs: AA Exec Plat, Hyatt Globalist, Jetblue Mosaic (past)
Posts: 298
I believe there is a hard cap of $3,500 on a transaction using the Emerald card. Were you trying to do a payment of more or less than $3,500?
Feb 11, 2014, 9:12 am
#44
Join Date: Jul 2013
Posts: 1,036
Just paid with JH Preferred. CSR didn't ask for name or billing address, only the card number, expiration date and security code on back of card
Edit: I didn't need to be transferred to collections either.
Edit: I didn't need to be transferred to collections either.
Last edited by ibleed0range; Feb 11, 2014 at 9:21 am