Examples of Gold treatment in Y?
#61
Join Date: Jul 2007
Location: Hampshire (LHR)
Programs: BA GOLD, Tufty Club, Virgin Silver, HH Diamond, Marriott Silver, ICH Platinum Ambassador. MAS Gold
Posts: 446
I regularly have the red carpet rolled out to my seat and a scattering of rose petals to accompany it and a large G&T following swiftly behind.
Anything less and a compensation claim goes in
Anything less and a compensation claim goes in
#62
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
(But I agree, I've never observed or heard anything close to that either, even "right down the back".)
My last flight on AA, the single CC member hardly left my side! But BA, no...
On BA sometimes there is too little crew presence, but I would find a visit every 5 min or 'hardly left my side' rather bothersome, unless I'm interacting with them or I want something.
On JL, they used to do a huge level of pandering to their own status members to the substantial detriment of others but it's got much better now.
Last edited by LTN Phobia; Nov 19, 2014 at 6:53 pm
#63
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
#65
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,363
A friend of mine who is a steward on board BA long haul flight told me:
'At the end of the day as a Gold Card holder we have always been taught that Gold Card holders get whatever they want.... there is never a no answer to be given to a gold card holder.'
'At the end of the day as a Gold Card holder we have always been taught that Gold Card holders get whatever they want.... there is never a no answer to be given to a gold card holder.'
#66
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
If this is the case, it certainly doesn't help with the DYKWIA problem...Golds would start to believe that they can do or ask for whatever they please.
#67
Join Date: Aug 2014
Location: Singapore
Programs: SQ TPPS, BA Silver
Posts: 333
Though it begs the question: Do the crew even know that you're a gold card holder unless you wave the card around in front of their faces?
#68
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
#70
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
Counter thread: Examples of Blue/Bronze treatment in F/J?
Example on a recent LIN-LHR: 2C wanted a second go at the bread basket - denied, not policy, etc. Moments later 2D, a high status PAX, was asked if everything OK, another drink, MORE BREAD? 2C fuming.
Me in 3D, don't eat bread (also don't have status anymore)
Example on a recent LIN-LHR: 2C wanted a second go at the bread basket - denied, not policy, etc. Moments later 2D, a high status PAX, was asked if everything OK, another drink, MORE BREAD? 2C fuming.
Me in 3D, don't eat bread (also don't have status anymore)
#71
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
I had something similar in CE from OSL to LHR on Sunday.
Choices were stuffed chicken pasta, Niçoise salad or some kind of fish steak. Gold card holder next to me was offered first choice of meal and the cabin crew member was very keen to ensure that he had his first choice (expressly said so while ignoring me). She then served some kids down the back, by which time the chicken had gone.
No complaints that status pax come first but the genuflection to status wasn't subtle and the catering choices were way off balance.
Choices were stuffed chicken pasta, Niçoise salad or some kind of fish steak. Gold card holder next to me was offered first choice of meal and the cabin crew member was very keen to ensure that he had his first choice (expressly said so while ignoring me). She then served some kids down the back, by which time the chicken had gone.
No complaints that status pax come first but the genuflection to status wasn't subtle and the catering choices were way off balance.
Even on longhaul, although status passengers are prioritised, the meal order should be taken row by row and then prioritised in the galley, for the same reason because prioritising people obviously infront of others is just not nice for those not prioritised.
#72
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
That's my excuse
#73
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
#74
Join Date: Mar 2007
Location: Birmingham, West Midlands, UK
Programs: Mucci, BMI*G, M&M SEN, FB Gold, PC Plat, Father of GhettoIFE
Posts: 3,972
Pretty constant in recent flights for me:
Long Haul:
- Welcome by the CSD.
- WT+ Headset and amenity kit (it worked, as I was aboard a 747)
- Asked if I needed anything
- Addition checks during the flight
But it's the interaction with the crew that seems to step up with this.
Short Haul:
- Nada, nothing. Not even any hay.
On AA - depends on the crew. I've had amenity kits on International legs and cocktails, whilst on domestic legs, I've had snackboxes and snacks.
Although I'd avoid the snackboxes for your personal sanity. I've never seen so many processed products in a box. And that includes the cheese.
Long Haul:
- Welcome by the CSD.
- WT+ Headset and amenity kit (it worked, as I was aboard a 747)
- Asked if I needed anything
- Addition checks during the flight
But it's the interaction with the crew that seems to step up with this.
Short Haul:
- Nada, nothing. Not even any hay.
On AA - depends on the crew. I've had amenity kits on International legs and cocktails, whilst on domestic legs, I've had snackboxes and snacks.
Although I'd avoid the snackboxes for your personal sanity. I've never seen so many processed products in a box. And that includes the cheese.
#75
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
I'm glad BA do not make it so blatant. I occasionally see somewhat blatant prioritising but that's rather unusual and I know it isn't the SOP.
That'd be some fascinating imaginary being