Examples of Gold treatment in Y?
Nov 18, 2014, 6:06 am
#16
Join Date: Jan 2014
Location: UK
Programs: BAEC Gold, Hilton Diamond
Posts: 870
Not had anything as a gold. Didn't even get called by name on my IAD return last week in CW at boarding or meal service.
Only ever had the iPad treatment when a blue back in BHD a few years back.
Only ever had the iPad treatment when a blue back in BHD a few years back.
Nov 18, 2014, 7:41 am
#17
Join Date: Sep 2008
Location: Increasingly rarely on a plane
Programs: Losing status by the day
Posts: 611
As an aside, zero cost product differentiations really irritate me. If you have to make CW special by not allowing your Y/W passengers to request herbal tea or bitter lemon, something's wrong.
Nov 18, 2014, 7:47 am
#18
Join Date: Jun 2014
Programs: BAEC silver
Posts: 464
Slightly different but I recently achieved Silver. Last week on my first silver flight, I was welcomed at check in and congratulated on getting silver. The lounge agent also asked if we needed any orientation in the lounge. Purser came by on flight with a personalised greeting in the Y cabin. Wife was very impressed.
All very nice until.......3 days later I get one of those long BA questionnaires all about becoming Silver and how I was welcomed on my last flight. Suddenly feels like everyone knows you'll get a questionnaire so was on their best behaviour, or am I being a cynic?
All very nice until.......3 days later I get one of those long BA questionnaires all about becoming Silver and how I was welcomed on my last flight. Suddenly feels like everyone knows you'll get a questionnaire so was on their best behaviour, or am I being a cynic?
Nov 18, 2014, 7:55 am
#19
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,100
No I don't think you are right, the three areas you were "touched" are measured on the number of these proactive messages that they deliver, we have to confirm we have delivered these and any comments from the customer.
Obviously BA then want to know how these "touches" makes you feel, as crew I only need to know I've done my bit.
Obviously BA then want to know how these "touches" makes you feel, as crew I only need to know I've done my bit.
Nov 18, 2014, 8:02 am
#20
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 23,443
In lots and lots of ET sectors the occasional hello. When I had a broken tray table - which prevented me working - I was offered 2 bottles of Pommery. Nice thought but not much help when you have a deadline to hit.
Last long haul Y was 2002 thankfully.
Last long haul Y was 2002 thankfully.
Nov 18, 2014, 8:07 am
#21
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Last edited by LTN Phobia; Nov 18, 2014 at 6:30 pm
Nov 18, 2014, 5:20 pm
#22
Join Date: Oct 2005
Location: HKG
Programs: BA GGL & CCR
Posts: 600
Personal welcome, Business meals, blankets/pillows and welcome drinks on Cathay Pacific...
Take home bottle of wine from first, blankets/pillows and dessert from the sundae cart on American Airlines.
On BA... Ummm she let me keep the CW pillow my partner brought back with only a slight sneer and snide comment that she should take it away.
I then dreamed up fantasies of wondering exactly how many seat mates in WTP I'd have to borrow 'pillows' aka squares of ratty fabric to effectively smother her and which ones were suitably peeved by her attitude to sacrifice their pillows towards the cause. I decided on 4... 3 if I was on the A380 upper deck as its quiter and I'd have less need to muffle the screams.
Take home bottle of wine from first, blankets/pillows and dessert from the sundae cart on American Airlines.
On BA... Ummm she let me keep the CW pillow my partner brought back with only a slight sneer and snide comment that she should take it away.
I then dreamed up fantasies of wondering exactly how many seat mates in WTP I'd have to borrow 'pillows' aka squares of ratty fabric to effectively smother her and which ones were suitably peeved by her attitude to sacrifice their pillows towards the cause. I decided on 4... 3 if I was on the A380 upper deck as its quiter and I'd have less need to muffle the screams.
Nov 18, 2014, 7:48 pm
#23
Join Date: Jul 2010
Location: TLV/ATH/LON/EZE/NYC/UIP
Programs: BA*GGL, A3*G, AF*P, VS*S
Posts: 1,011
Personal greeting pretty much every time. Glass of plonk a fair few times, spare amenity kits when in WT+, Club meals twice, invited to Club Kitchen once.
On AA, usually a personal greeting and pro-active offering of complimentary snacks and alcohol (usually has to be bought in Y).
On AA, usually a personal greeting and pro-active offering of complimentary snacks and alcohol (usually has to be bought in Y).
Nov 18, 2014, 8:57 pm
#24
Join Date: Mar 2007
Programs: BAEC Gold, M&M Sen, Delta Skymiles Gold
Posts: 866
It didn't happen on my two US flights recently though, no recognition at all. Had to pay for a red wine and a some nuts.
Nov 18, 2014, 9:15 pm
#25
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
On the whole, I find that I get better recognition of my BA status on AA than I do on BA.
Nov 19, 2014, 12:11 am
#27
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,788
Nov 19, 2014, 12:14 am
#28
Join Date: Jul 2005
Location: Here
Posts: 1,907
Quote:
Originally Posted by gordon0808
I like that on AA. It is nice to be offered complimentary drink and snacks when travelling AA in Y.
It didn't happen on my two US flights recently though, no recognition at all. Had to pay for a red wine and a some nuts.
I think the jury's still out on whether that's a recognised benefit for OW Emeralds on AA or whether it's just a mistaken interpretation on the part of the FA's on some flights. It used to be (still is?) the case that a BA Gold's AA BP showed 'EXPLAT' which would go some way to explaining it.
On the whole, I find that I get better recognition of my BA status on AA than I do on BA.
Originally Posted by gordon0808
I like that on AA. It is nice to be offered complimentary drink and snacks when travelling AA in Y.
It didn't happen on my two US flights recently though, no recognition at all. Had to pay for a red wine and a some nuts.
I think the jury's still out on whether that's a recognised benefit for OW Emeralds on AA or whether it's just a mistaken interpretation on the part of the FA's on some flights. It used to be (still is?) the case that a BA Gold's AA BP showed 'EXPLAT' which would go some way to explaining it.
On the whole, I find that I get better recognition of my BA status on AA than I do on BA.
Nov 19, 2014, 12:25 am
#29
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
Just become Gold member today so look forward to the treats!
I must say that I flew 3 legs of LHR-IST in the last week and saw Gold members inear me not receiving any special 'hellos'. I know they were Gold as they had a mixture of the luggage tags and also had a convo with 2.
However on a recent 380 flight back from Washington I saw a chap behind me get the red carpet treatment in Y.
I must say that I flew 3 legs of LHR-IST in the last week and saw Gold members inear me not receiving any special 'hellos'. I know they were Gold as they had a mixture of the luggage tags and also had a convo with 2.
However on a recent 380 flight back from Washington I saw a chap behind me get the red carpet treatment in Y.
Nov 19, 2014, 1:50 am
#30
Join Date: May 2012
Location: Ipswich
Posts: 7,543
Just become Gold member today so look forward to the treats!
I must say that I flew 3 legs of LHR-IST in the last week and saw Gold members inear me not receiving any special 'hellos'. I know they were Gold as they had a mixture of the luggage tags and also had a convo with 2.
However on a recent 380 flight back from Washington I saw a chap behind me get the red carpet treatment in Y.
I must say that I flew 3 legs of LHR-IST in the last week and saw Gold members inear me not receiving any special 'hellos'. I know they were Gold as they had a mixture of the luggage tags and also had a convo with 2.
However on a recent 380 flight back from Washington I saw a chap behind me get the red carpet treatment in Y.
Don't hold your breath for treats though - there's quite a wide range of experiences reported here. In over 140 segments (since I started tracking) I've been greeted twice and had no goodies. But others reports a polar opposite experience. I've no idea what makes the difference. In line with other comments here, I've had more status recognition in this regard from a handful of AA and CX flights than dozens on BA.