prmetime

To provide an update - I called MBNA yesterday to find out when I may be able to create to my new login and to find out my statement date. The rep was unable to tell me because of the same issue which was delaying me being able to create the login. He noted it has been sent to their "tech team" and that is generally takes anywhere from 5-30 days to be corrected. Not sure if these issues are because of the fact I cancelled my previous card 3.5 months ago. I was told by the rep at that time that if I reapplied within 3 months that they would simply reopen my account. I do have a different account number than I previously had so will need to be patient.

JJonahJ

Quick datapoint:
Saw my first statement online, and with it the 25,000 points were posted to it. Now, just a matter of waiting for them to incubate and appear at my online AlaskaAir.com account. Good luck everyone, who had their first statement cycle yesterday (17th)!

crimsona

I've already paid for my second annual fee a month ago and still don't see my 2nd companion fare...

smilee

Anyone else having their Canadian Alaska card points stop posting.

I have been reading parts of this thread and it sounds like people are mainly having problems with the sign-up bonus not posting. Anyhow, I am not churning so I wasn't too worried.

Anyhow, no problems, all year, the purchases post on about the 10th of every month. EXCEPT, the December bill my points didn't post.

Has anyone else had a problem with just this last December's bill?

crimsona

My Dec billing cycle was shifted one day (Nov 2 to Dec 3).

Had a transaction date of Dec 4 on AS, but not sure when it posted (I think AS backdates)

prmetime

I have been using my card since receiving it Dec 8. After speaking with MBNA twice since then I still cannot even set up my account online and was told this could take up to 30 days. Doubtful I will see my miles or companion code until this is resolved .

grandgourmand

Got tired of waiting for the card to re-appear on GCR, so I applied for a new card today.

Nice to see, I was auto-approved for once. The latest was in addition to a "brace" that were not auto-approved.

My wife also applied last week, auto-approved. Her points haven't posted yet. Will keep track of that. She was dragging her heels on applying for the second. When I told her "you're flying in Y", she was spurred to action.

As long as I get them within a couple months, I'll be ok.

okazon69

Any updates as to how long it takes for miles and/or bonus to transfer to AS? My MC statement also reads like this:

Your Rewards Update as of 11/13/14
Mileage Plan Number 000987654321
Base Miles 814
Bonus Miles 25000
Miles Adjusted 0
--------
Miles shared with Alaska Airlines 0

But... for weeks nothing has happened over at AS, nor do I see anything related to companion ticket.

Any ideas?

MAXII

Yes me too. Up until this point I was thinking how lucky I had been during the transition over to TD. Had no problems setting up the online account after the transition.

Same statement note as I have - zip miles being shared with Alaska Airlines for the last two statements Hoping this is just a glitch that will sort itself out but I'll be looking into it after next statement if not.

mr.brodie

An existing account with a Dec. 10 Closing Date appeared on the AS site today (Dec. 19). I assume that it came through sometime overnight.

Other than slower than what we have become accustomed to, I can’t provide a specific timeframe for October and November.

okazon69

So I figured out what the problem was.... MP created a new account for me when I got the credit card! After spending 20 minutes on the phone with a helpful MBNA person, who conferenced in a helpful AS person, hopefully now things are sorted out.... We'll see later this week.

JJonahJ

Heh, at first I thought it was weird that your MC statement posted the same miles as my wife's statement in Nov, and then I realized you were copy/pasting my prior post above, from earlier in Nov (same AS number too!).

So, you've determined now that your AS number was indeed different than shown on your statement and corrected it. Thanks for sharing that MBNA will pull in AS reps 'LIVE' as needed to correct these issues. It's faster than simply taking down your correct info and giving you a 'wait a week for us to resolve it for you', as this is usually the only proposition they've offered us in like-wise situations.

Meanwhile, I've said it often, but I can't emphasize enough that it would be in your best interest when applying for new card's which are affiliated with a separate FFP, to always call in once you've received your new card, and to verify with the reps that the associated/linked-in account number is the one that it should be.

Finkface

My statement, which posted yesterday, shows exactly the same: XXXX base miles and 0 miles shared with Alaska. This is not a new card, I have had it for 2 years. And my mileage plan number is correct. It has to be a glitch from the transition. I'll watch it for a month and if the miles don't post in my AS account when the next statement drops, I'll call them.

JJonahJ

FF, as other EXISTING MBNA AS cardholders have reported, the points have NOT been posting to AS the day after the statement posts. It now appears to take between 6 and 9 days after the statement cycle date. Look for the points in your AS account at that time (near XMAS day).

Finkface

Thanks JJJ. I'm not really worried, I know it will all work out. I just thought it strange that the miles shared with Alaska was 0. I probably wouldn't even have noticed it if it wasn't for this thread. I am a naively trusting soul who believes that they just always get it right. It just looked odd that my points showed as earned but not sent to AS.