Oct 20, 2014, 8:06 am
Last edit by: Snacky
This is the WIKI for the Aegean Airlines (A3) / Olympic Air (OA) Miles+Bonus frequent flier program. Please read all about it on their homepage: http://en.aegeanair.com/milesandbonus/
Please note that A3 is a Star Alliance (*A) member airline, OA is not.
If you have questions not answered in this WIKI or you can't find an answer on the A3 Miles+Bonus website, ask in the thread below.
Tiers (clicking on them takes you directly to the respective tier's Miles+Bonus benefits webpage)
BLUE
SILVER
GOLD
Miles
Miles are classified into two categories, tier miles and award miles.
Tier Miles determine the tier of the program to which the member belongs. These are miles that each member collects from qualifying flights with A3, OA and *A airlines in order to move through the membership levels to Silver and Gold, and then to retain those levels. They expire at the end of each membership year - any 'excess' miles beyond the Tier qualification do not carry forward into the following year.
Award Miles are miles that every member collects in order to redeem for redemption flights or other products and services. Award miles are accumulated from flights with A3, OA, *A member airlines and products and services of the program partners and do not expire provided the account remains active by crediting flights.
Tier advancement
Tier advancement is constantly evaluated and measured along a rolling 12 month period. This means your account will be upgraded as soon as you hit the requirements at any time, counting backwards within the last 12 months. A few days after a new tier threshold has been reached, there will be a "Card upgrade" transaction in your transactions overview.
SILVER
The BLUE member that accumulates 12K tier miles, including at least 2 flights with A3/OA, or a total of 24K tier miles regardless of *A airline, within 12 consecutive months, will be upgraded to the SILVER tier.
Upon the upgrade to the SILVER tier, the required 12K tier miles+2xA3/OA flights or 24K tier miles will be consumed instantly and the year start/end date will be reset. Any tier miles beyond the threshold will remain in your account for 12 months, and will therefore count towards any subsequent upgrade to Gold. All segments flown in qualifying for Silver will be reset to zero, so a further 4 segments will be required to qualify for Gold under the combined segment/miles option.
NOTE: In a scenario where you accumulate the required A3/OA flights some time after you already have accumulated more tier miles than what's required in the combined tier miles plus flights threshold (12K), but have not yet accumulated enough tier miles to reach the tier miles only threshold (24K), you will be instantly upgraded to the SILVER tier and your year start/end date for your subsequent GOLD upgrade will reset, but also be set to less than 1 year ahead in time (in effect the date of the first possible opportunity to reach the upgrade threshold for the GOLD tier), the date depending on when the last consumed tier miles for the SILVER upgrade were originally accumulated. A lesser amount of tier miles, equal to the difference between the remaining leftover tier miles and the qualification thresholds, will then be required for upgrade to the GOLD tier. BUT, be aware that tier miles expire after 12 months, and therefore expiration of older tier miles will continue all through your new membership year, meaning that in this scenario the "until"-date and qualification thresholds will change as time passes and more tier miles expire. Therefore, you'd be wise to check your account statement continuously and your transactions records rather accurately, to follow on which dates you previously accumulated your tier miles, AND when they expire, to plan your subsequent upgrade to the GOLD tier in the most effective way.
GOLD
The SILVER member that accumulates 24K tier miles, including at least 4 flights with A3/OA, or a total of 48K tier miles regardless of *A airline, within 12 consecutive months from the last tier upgrade/retention, will be upgraded to the GOLD tier.
Tier retention
Tier retention is only evaluated at the end of each membership year (on the "until"-date in your account statement).
SILVER
The SILVER member that accumulates 8K tier miles including 2 flights with A3/OA or a total of 16K tier miles regardless of *A airline, within a period of 12 consecutive months from the last tier upgrade/retention, his/her status will be automatically extended for 1 year. If the member does not manage to accumulate the above within the determined time, then he/she will be downgraded to the BLUE tier.
GOLD
The GOLD member that accumulates 12K tier miles including 4 flights with A3/OA or a total of 24K tier miles regardless of *A airline, within a period of 12 consecutive months from the last tier upgrade/retention, his/her status will be automatically extended for 1 year. If the member does not manage to accumulate the above within the determined time, then he/she will be downgraded to the SILVER tier.
On reaching the retention criteria, the member's year-end date will not change, and the member's retained status will extend for 1 year from the year-end date (e.g. if the year-end date was 24th November 2015, the member's status will extend to 24th November 2016). The extension will however not be shown in your online statement until your status has been renewed (at the year-end date or immediately after). Also note that for retentions, any leftover tier miles exceeding the retention thresholds will be expired by the next time retention is evaluated, so thereby there are effectively no rollover tier miles helping you retain your status more easily.
Qualifying flights
For the purposes of accumulating either two (for SILVER) or four (for GOLD) A3/OA flights, the metal travelled on counts. So if A3 marketed, but another *A airline (or non-*A partner airline) operated the flight(s), they do not count. If another *A airline (or non-*A partner airline) marketed, but A3/OA operated the flight(s), they should count (might be subject to the online retro-claim procedure). Also note that there are some non-earning fare buckets on OA flights; these are not believed to count (if this happens to be the case, someone is bound to learn this the hard way; we'd very much like to hear your reports).
Tier and Award miles purchase (new)
SILVER and GOLD members may top up their accounts by purchasing additional tier miles in order to upgrade to the next tier or to retain their current tier. The maximum amount of tier miles that can be bought, are 1000 for SILVER members and 2000 for GOLD members (in increments of 500) priced at 10 eurocents/mile (€50 per 500 tier miles).
Award miles are also available for purchase, even for BLUE members. The maximum amount of award miles that can be bought is 50000 (in increments of 1000), priced at 2.5 eurocents/mile (€25 per 1000 award miles).
NOTE:All miles purchases are credited to your account immediately and are non-refundable.
Together Account (new)
SILVER and GOLD members may activate a together account and add up to 5 members (family, friends etc.), regardless of their tier. All the award miles earned by each member will then be automatically transferred to the together account, letting the head member of the together account make full use of the collective award miles balance for redemptions. There is also a setting in "Manage my together account" where you can allow or disallow members to see the transactions in the together account and to redeem miles on their own. Please note that all the members of the together account will still continue to receive their tier miles to their own personal accounts, in order to be eligible for status tier upgrade or retention.
Happy Miles (new)
Happy Miles is a unique service that allows you to spend up to 30% fewer miles on specific flights throughout the Aegean Airlines and Olympic Air network. Simply login to Miles+Bonus, select “Request award ticket” from the navigation list of your account menu and pick a happy mile flight. Keep checking in to find out about new destinations to come as happy miles flights are updated every three months.
Please note that A3 is a Star Alliance (*A) member airline, OA is not.
If you have questions not answered in this WIKI or you can't find an answer on the A3 Miles+Bonus website, ask in the thread below.
Tiers (clicking on them takes you directly to the respective tier's Miles+Bonus benefits webpage)
BLUE
SILVER
GOLD
Miles
Miles are classified into two categories, tier miles and award miles.
Tier Miles determine the tier of the program to which the member belongs. These are miles that each member collects from qualifying flights with A3, OA and *A airlines in order to move through the membership levels to Silver and Gold, and then to retain those levels. They expire at the end of each membership year - any 'excess' miles beyond the Tier qualification do not carry forward into the following year.
Award Miles are miles that every member collects in order to redeem for redemption flights or other products and services. Award miles are accumulated from flights with A3, OA, *A member airlines and products and services of the program partners and do not expire provided the account remains active by crediting flights.
Tier advancement
Tier advancement is constantly evaluated and measured along a rolling 12 month period. This means your account will be upgraded as soon as you hit the requirements at any time, counting backwards within the last 12 months. A few days after a new tier threshold has been reached, there will be a "Card upgrade" transaction in your transactions overview.
SILVER
The BLUE member that accumulates 12K tier miles, including at least 2 flights with A3/OA, or a total of 24K tier miles regardless of *A airline, within 12 consecutive months, will be upgraded to the SILVER tier.
Upon the upgrade to the SILVER tier, the required 12K tier miles+2xA3/OA flights or 24K tier miles will be consumed instantly and the year start/end date will be reset. Any tier miles beyond the threshold will remain in your account for 12 months, and will therefore count towards any subsequent upgrade to Gold. All segments flown in qualifying for Silver will be reset to zero, so a further 4 segments will be required to qualify for Gold under the combined segment/miles option.
NOTE: In a scenario where you accumulate the required A3/OA flights some time after you already have accumulated more tier miles than what's required in the combined tier miles plus flights threshold (12K), but have not yet accumulated enough tier miles to reach the tier miles only threshold (24K), you will be instantly upgraded to the SILVER tier and your year start/end date for your subsequent GOLD upgrade will reset, but also be set to less than 1 year ahead in time (in effect the date of the first possible opportunity to reach the upgrade threshold for the GOLD tier), the date depending on when the last consumed tier miles for the SILVER upgrade were originally accumulated. A lesser amount of tier miles, equal to the difference between the remaining leftover tier miles and the qualification thresholds, will then be required for upgrade to the GOLD tier. BUT, be aware that tier miles expire after 12 months, and therefore expiration of older tier miles will continue all through your new membership year, meaning that in this scenario the "until"-date and qualification thresholds will change as time passes and more tier miles expire. Therefore, you'd be wise to check your account statement continuously and your transactions records rather accurately, to follow on which dates you previously accumulated your tier miles, AND when they expire, to plan your subsequent upgrade to the GOLD tier in the most effective way.
GOLD
The SILVER member that accumulates 24K tier miles, including at least 4 flights with A3/OA, or a total of 48K tier miles regardless of *A airline, within 12 consecutive months from the last tier upgrade/retention, will be upgraded to the GOLD tier.
Tier retention
Tier retention is only evaluated at the end of each membership year (on the "until"-date in your account statement).
SILVER
The SILVER member that accumulates 8K tier miles including 2 flights with A3/OA or a total of 16K tier miles regardless of *A airline, within a period of 12 consecutive months from the last tier upgrade/retention, his/her status will be automatically extended for 1 year. If the member does not manage to accumulate the above within the determined time, then he/she will be downgraded to the BLUE tier.
GOLD
The GOLD member that accumulates 12K tier miles including 4 flights with A3/OA or a total of 24K tier miles regardless of *A airline, within a period of 12 consecutive months from the last tier upgrade/retention, his/her status will be automatically extended for 1 year. If the member does not manage to accumulate the above within the determined time, then he/she will be downgraded to the SILVER tier.
On reaching the retention criteria, the member's year-end date will not change, and the member's retained status will extend for 1 year from the year-end date (e.g. if the year-end date was 24th November 2015, the member's status will extend to 24th November 2016). The extension will however not be shown in your online statement until your status has been renewed (at the year-end date or immediately after). Also note that for retentions, any leftover tier miles exceeding the retention thresholds will be expired by the next time retention is evaluated, so thereby there are effectively no rollover tier miles helping you retain your status more easily.
Qualifying flights
For the purposes of accumulating either two (for SILVER) or four (for GOLD) A3/OA flights, the metal travelled on counts. So if A3 marketed, but another *A airline (or non-*A partner airline) operated the flight(s), they do not count. If another *A airline (or non-*A partner airline) marketed, but A3/OA operated the flight(s), they should count (might be subject to the online retro-claim procedure). Also note that there are some non-earning fare buckets on OA flights; these are not believed to count (if this happens to be the case, someone is bound to learn this the hard way; we'd very much like to hear your reports).
Tier and Award miles purchase (new)
SILVER and GOLD members may top up their accounts by purchasing additional tier miles in order to upgrade to the next tier or to retain their current tier. The maximum amount of tier miles that can be bought, are 1000 for SILVER members and 2000 for GOLD members (in increments of 500) priced at 10 eurocents/mile (€50 per 500 tier miles).
Award miles are also available for purchase, even for BLUE members. The maximum amount of award miles that can be bought is 50000 (in increments of 1000), priced at 2.5 eurocents/mile (€25 per 1000 award miles).
NOTE:All miles purchases are credited to your account immediately and are non-refundable.
Together Account (new)
SILVER and GOLD members may activate a together account and add up to 5 members (family, friends etc.), regardless of their tier. All the award miles earned by each member will then be automatically transferred to the together account, letting the head member of the together account make full use of the collective award miles balance for redemptions. There is also a setting in "Manage my together account" where you can allow or disallow members to see the transactions in the together account and to redeem miles on their own. Please note that all the members of the together account will still continue to receive their tier miles to their own personal accounts, in order to be eligible for status tier upgrade or retention.
Happy Miles (new)
Happy Miles is a unique service that allows you to spend up to 30% fewer miles on specific flights throughout the Aegean Airlines and Olympic Air network. Simply login to Miles+Bonus, select “Request award ticket” from the navigation list of your account menu and pick a happy mile flight. Keep checking in to find out about new destinations to come as happy miles flights are updated every three months.
New Program Details for M&B
Oct 31, 2014, 2:55 am
#316
Join Date: Mar 2013
Location: homeless 2.0
Programs: A3 Gold, LH FTL
Posts: 1,065
Your wishful thinking clouds your judgment. Nov 24th is a monday, the start of the new program and a new week, so Nov 23th 23:59 Sunday is the last time you can earn to the old progam I think.
Oct 31, 2014, 4:12 am
#318
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,737
Anyone who had A3*G at the termination of the old programme on November 23 [and this includes those who took qualifying flights in the final days/hours of the old programme, and who would qualify for A3*G under the old rules when those miles eventually post to their accounts in the days/weeks after November 23] will be given a new, fixed, one-year requalification period.
Anyone who is Gold at the launch of the new programme will have from 24/11/2014 until 23/11/2015 to requalify for Gold.
Should you fail to requalify during this year, you will lose your A3*G status sometime in the weeks after 23/11/2015 (it is unlikely to be immediate - they will probably issue a card with, say, a month or two's extra validity - probably to 31/12/2015. We don't know.
But, in short, once the new programme launches, you will have ONE YEAR of status, and you must requalify in each subsequent one year period to extend status by a further year.
Anyone who is Gold at the launch of the new programme will have from 24/11/2014 until 23/11/2015 to requalify for Gold.
Should you fail to requalify during this year, you will lose your A3*G status sometime in the weeks after 23/11/2015 (it is unlikely to be immediate - they will probably issue a card with, say, a month or two's extra validity - probably to 31/12/2015. We don't know.
But, in short, once the new programme launches, you will have ONE YEAR of status, and you must requalify in each subsequent one year period to extend status by a further year.
Oct 31, 2014, 5:47 am
#321
Join Date: Feb 2014
Location: PRG
Programs: A3 *G, ex LH FTL
Posts: 68
Oct 31, 2014, 12:18 pm
#323
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
Interesting. I did a card replacement online a few days after the announcement that they will not be doing and replacement cards (back in Sept I think). Just got it in today in the mail with a 12/2016 exp date.
Nov 1, 2014, 7:23 am
#324
Join Date: Dec 2007
Location: POZ
Programs: LH*S (FTL), OZ*G, Accor gold, HH Diamond
Posts: 270
I also did replacement , and received new card today and get new one with exp date 12/2014. It is very strange.
Nov 7, 2014, 6:03 pm
#326
Join Date: Nov 2013
Location: DCA
Programs: DL FO; A3 *G; AA PLT; et cetera
Posts: 163
Don't put too much stock in analyzing the expiry dates on the cards you get through the replacement, because no matter what the card says, your *G status will only be valid through November 2015 unless you requalify under the new system. Somewhere in the announcement (it might be buried in this thread or in the info A3 sent out) was the news that M&B will be issuing redesigned cards to all members once the change-over happens. If this is true, presumably at some point after the switch the old cards would cease to be valid.
Nov 9, 2014, 12:15 pm
#327
Join Date: Apr 2010
Programs: LX SEN
Posts: 313
I am currently in the bad situation that I theoretically would have reached Gold status last week. But as over 10'000 miles from my flights of the previous month were not credited yet, I am 9'000 short of Gold. All the outstanding miles are in LH Q class (intra-europe) so definitely are eligible for crediting into M&B.
I reclaimed, but still no answer...
So my question is what will happen to me after 24/11 as I do not expect my miles in my account by then?
- Will I get gold also when my outstanding miles will be credited to my account e.g. in december (flights all in october) [This is how I understnad the wiki post of this thread].
- Will my tier miles all expire on 24/11 also if I only have 11'000 at the time - which means I have to start again from 0.
It is very annoying to have this problem with LH not crediting to my account and it would be double annoying if due to this error from LH side I would not get gold....
I reclaimed, but still no answer...
So my question is what will happen to me after 24/11 as I do not expect my miles in my account by then?
- Will I get gold also when my outstanding miles will be credited to my account e.g. in december (flights all in october) [This is how I understnad the wiki post of this thread].
- Will my tier miles all expire on 24/11 also if I only have 11'000 at the time - which means I have to start again from 0.
It is very annoying to have this problem with LH not crediting to my account and it would be double annoying if due to this error from LH side I would not get gold....
Nov 9, 2014, 1:24 pm
#328
Join Date: Dec 2013
Location: Cyprus
Programs: LH SEN, A3*G, TK*G E+, ALL/Accor Plat
Posts: 644
[QUOTE=alinghi90;23815558]I am currently in the bad situation that I theoretically would have reached Gold status last week. But as over 10'000 miles from my flights of the previous month were not credited yet, I am 9'000 short of Gold. All the outstanding miles are in LH Q class (intra-europe) so definitely are eligible for crediting into M&B.
I reclaimed, but still no answer... (Quote)
I have also found it impossible to get Lufthansa S class intra-Europe miles credited. Aegean refuses to give any written reply to a retro claim but an agent told me on the telephone that LH had informed them the flights were not valid for mileage. This is patently incorrect but it is difficult to see what more I can do....
I reclaimed, but still no answer... (Quote)
I have also found it impossible to get Lufthansa S class intra-Europe miles credited. Aegean refuses to give any written reply to a retro claim but an agent told me on the telephone that LH had informed them the flights were not valid for mileage. This is patently incorrect but it is difficult to see what more I can do....
Nov 9, 2014, 6:04 pm
#330
Join Date: Feb 2005
Location: Hong Kong
Posts: 2,068
[QUOTE=johnirvine;23815824]
I had a similar problem with AC "O" fare. Took about 6 months to sort out. Finally got credited, but required the assistance of an extremely helpful flyertalk member who works for AC.
I am currently in the bad situation that I theoretically would have reached Gold status last week. But as over 10'000 miles from my flights of the previous month were not credited yet, I am 9'000 short of Gold. All the outstanding miles are in LH Q class (intra-europe) so definitely are eligible for crediting into M&B.
I reclaimed, but still no answer... (Quote)
I have also found it impossible to get Lufthansa S class intra-Europe miles credited. Aegean refuses to give any written reply to a retro claim but an agent told me on the telephone that LH had informed them the flights were not valid for mileage. This is patently incorrect but it is difficult to see what more I can do....
I reclaimed, but still no answer... (Quote)
I have also found it impossible to get Lufthansa S class intra-Europe miles credited. Aegean refuses to give any written reply to a retro claim but an agent told me on the telephone that LH had informed them the flights were not valid for mileage. This is patently incorrect but it is difficult to see what more I can do....