Virgin Atlantic (VS) Flying Club points redemptions on ANA (NH) - Master thread
Oct 7, 2022, 4:29 am
#91
Join Date: Jun 2010
Posts: 58
I’ll keep watching. The good news/bad news is that we will be in Egypt when the flights I want will open up, so I won’t be following tickets or making calls during that time! 😉
Oct 8, 2022, 3:50 pm
#92
Join Date: May 2014
Location: LAX
Programs: AA, UA, DL, NSA, CIA, MIB
Posts: 537
I'm with you on the temptation, too. We hope to visit Japan since our 2020 trip was COVID canceled and are also looking to go mid Oct 2023. For me, I can't seem to get a clear understanding how NH works with booking on VS so I'm patiently watching UA's site daily. A lot of people give UA a really good report on their hard product(chair and bed) which I'm leaning towards as we'll certainly get plenty of Japanese food while "IN" Japan. However, If I can manage to see those NH seats become available on UA's site for our travel date to Japan I will do my best to get VS to hold and book the flights as we have a plethora of miles and points in all the right places.
Oct 9, 2022, 7:56 am
#93
Join Date: Jun 2020
Programs: n/a
Posts: 62
booking with united instead?
I'm not really sure where to post this so i guess i'll post it here.
need to rebook a VS flight on ANA to tokyo. I saw one available from SEA to NRT but the VS agent said she didn't see it on her end and assumed those tickets were placed on hold.
But i see the tickets available on the untied website, would there be any issue in booking the flight through United website instead? just want to make sure there would be no errors.
need to rebook a VS flight on ANA to tokyo. I saw one available from SEA to NRT but the VS agent said she didn't see it on her end and assumed those tickets were placed on hold.
But i see the tickets available on the untied website, would there be any issue in booking the flight through United website instead? just want to make sure there would be no errors.
Oct 9, 2022, 8:57 am
#94
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
I'm not really sure where to post this so i guess i'll post it here.
need to rebook a VS flight on ANA to tokyo. I saw one available from SEA to NRT but the VS agent said she didn't see it on her end and assumed those tickets were placed on hold.
But i see the tickets available on the untied website, would there be any issue in booking the flight through United website instead? just want to make sure there would be no errors.
need to rebook a VS flight on ANA to tokyo. I saw one available from SEA to NRT but the VS agent said she didn't see it on her end and assumed those tickets were placed on hold.
But i see the tickets available on the untied website, would there be any issue in booking the flight through United website instead? just want to make sure there would be no errors.
Oct 9, 2022, 9:10 am
#95
Join Date: Jun 2020
Programs: n/a
Posts: 62
Oct 10, 2022, 6:44 am
#96
Join Date: Jun 2018
Posts: 67
I was due to be flying on October 29th, myself with a paid ANA ticket and my partner - had nabbed them First both ways LHR - HND with Virgin Points last December.
Then there was a plane change on 29th to one without a First cabin, and as folks on here know, the booking was sort of in limbo - they had a valid e-ticket but no seat.
Calls to ANA and Virgin referred me to each other, and of course no availability for a new first or Business seat so late in the day, thought it was all going to have to be cancelled until I got a call from ANA in the States (am in UK) about a change of time on return leg (which I was fine with) and once that was sorted asked if I could talk to her about this reward seat problem.
This lady was great, like talking to a travel agent friend you had known for years - she went through options for travelling the same day, few days before etc - telling me how many people were waitlisted for each class, each day and in the end we decided to ask for a Business seat on the 26th - she put the request in and we waited. Hour or so later the booking appeared in partners ANA app as WAITLISTED and overnight changed to OK and could book seat. Called Virgin to reissue the ticket (and give me back a few airmiles) twice, but e-ticket is now showing at the right status on Saudia.
Done our MySOS app for fast transit and those are both Blue - looks like we are going on 26th!
Wish had thought to ask the lady her name (I kept the US number she called from) as she was just soooo good with this, but I was just so excited someone wanted to help me.
Then there was a plane change on 29th to one without a First cabin, and as folks on here know, the booking was sort of in limbo - they had a valid e-ticket but no seat.
Calls to ANA and Virgin referred me to each other, and of course no availability for a new first or Business seat so late in the day, thought it was all going to have to be cancelled until I got a call from ANA in the States (am in UK) about a change of time on return leg (which I was fine with) and once that was sorted asked if I could talk to her about this reward seat problem.
This lady was great, like talking to a travel agent friend you had known for years - she went through options for travelling the same day, few days before etc - telling me how many people were waitlisted for each class, each day and in the end we decided to ask for a Business seat on the 26th - she put the request in and we waited. Hour or so later the booking appeared in partners ANA app as WAITLISTED and overnight changed to OK and could book seat. Called Virgin to reissue the ticket (and give me back a few airmiles) twice, but e-ticket is now showing at the right status on Saudia.
Done our MySOS app for fast transit and those are both Blue - looks like we are going on 26th!
Wish had thought to ask the lady her name (I kept the US number she called from) as she was just soooo good with this, but I was just so excited someone wanted to help me.
Last edited by Antony Jackson; Oct 10, 2022 at 6:45 am Reason: spelling
Oct 13, 2022, 10:55 pm
#98
Join Date: Jun 2018
Posts: 940
Yep this is standard now.
it’s down to a huge increase in fuel surcharges. God knows when they’ll decrease again.
I was gutted that I had to change a JFK-HND F ticket to LAX-HND in July.
I had paid $75 surcharges on the JFK departure, and it became something like $300 for the LAX departure
Oct 14, 2022, 4:31 am
#99
Join Date: Jun 2018
Location: LAX/SFO
Programs: Hyatt Explorist, Hilton Diamond, Marriott Gold, Fortune Wings Club Gold
Posts: 358
Fuel charges will decrease when the Singapore jet kerosene oil price decreases. With the recent geopolitical situation, it's unlikely to happen anytime soon.
Oct 14, 2022, 5:59 am
#100
Join Date: Jan 2021
Programs: Hyatt Globalist (Full), Marriott Titanium, IHG Spire, Wyndham DIA, Hilton Gold, AA EXP
Posts: 699
Oct 15, 2022, 6:56 am
#102
Join Date: Jan 2021
Programs: Hyatt Globalist (Full), Marriott Titanium, IHG Spire, Wyndham DIA, Hilton Gold, AA EXP
Posts: 699
I think you can get full refund but have to pay $50 the cancellation/change fee?
Oct 15, 2022, 8:58 am
#103
Join Date: May 2013
Posts: 637
Hi, does anyone know if the "free 24 hour cancel" window applies here? I am U.S. based and the flight I booked was NRT-LAX.
After I made the booking, I had misgivings about the $450 taxes, and I also realized that the schedule is going back to the old config for November. (So there should be a seat on NRT-LAX for Nov 21st if anyone wants it!).
Anyways, I called them up about 2 hours after booking and asked to cancel. The guy told me there would be a $100 fee - $50 to refund miles and $50 for something else I couldn't quite make out. I tried to ask about the "24 hour window" and he said no. Assuming he is right but maybe there is a small possibility he is not and the system will spit out something more favorable for me.
I'll update here on what gets reimbursed to my cc, but curious if anyone knows. Thanks.
After I made the booking, I had misgivings about the $450 taxes, and I also realized that the schedule is going back to the old config for November. (So there should be a seat on NRT-LAX for Nov 21st if anyone wants it!).
Anyways, I called them up about 2 hours after booking and asked to cancel. The guy told me there would be a $100 fee - $50 to refund miles and $50 for something else I couldn't quite make out. I tried to ask about the "24 hour window" and he said no. Assuming he is right but maybe there is a small possibility he is not and the system will spit out something more favorable for me.
I'll update here on what gets reimbursed to my cc, but curious if anyone knows. Thanks.
Oct 15, 2022, 9:08 am
#104
Join Date: Jun 2018
Posts: 940
Ok. A lot of basics getting asked here. Just to nip these in the bud (and please read back over the thread for future reference):
1) in answer to br0wntown - if it is part of the same PNRr/ticket and you decide in Tokyo that you will ‘accidentally’ miss the next flight - you will not receive any points or taxes back. There is a 24 hours-in-advance cancellation window, up to which time the $50 is applicable, with all points refunded.
2) dval44 - as stated above in this post. Agent is talking the aftermath of a vindaloo, if that’s what you’ve been told.
it’s a flat $50 / £30 uK (or 35 I forget) if you cancel more than 24 hours out.
As to free cancellation within 24 hours, this could be a DoT thing, if ticket was issued by US office, or because it originates in US. Have a look, UK-based so I don’t know. But $100 is a lie.
1) in answer to br0wntown - if it is part of the same PNRr/ticket and you decide in Tokyo that you will ‘accidentally’ miss the next flight - you will not receive any points or taxes back. There is a 24 hours-in-advance cancellation window, up to which time the $50 is applicable, with all points refunded.
2) dval44 - as stated above in this post. Agent is talking the aftermath of a vindaloo, if that’s what you’ve been told.
it’s a flat $50 / £30 uK (or 35 I forget) if you cancel more than 24 hours out.
As to free cancellation within 24 hours, this could be a DoT thing, if ticket was issued by US office, or because it originates in US. Have a look, UK-based so I don’t know. But $100 is a lie.
Oct 15, 2022, 9:28 am
#105
Join Date: May 2013
Posts: 637
Ok. A lot of basics getting asked here. Just to nip these in the bud (and please read back over the thread for future reference):
1) in answer to br0wntown - if it is part of the same PNRr/ticket and you decide in Tokyo that you will ‘accidentally’ miss the next flight - you will not receive any points or taxes back. There is a 24 hours-in-advance cancellation window, up to which time the $50 is applicable, with all points refunded.
2) dval44 - as stated above in this post. Agent is talking the aftermath of a vindaloo, if that’s what you’ve been told.
it’s a flat $50 / £30 uK (or 35 I forget) if you cancel more than 24 hours out.
As to free cancellation within 24 hours, this could be a DoT thing, if ticket was issued by US office, or because it originates in US. Have a look, UK-based so I don’t know. But $100 is a lie.
1) in answer to br0wntown - if it is part of the same PNRr/ticket and you decide in Tokyo that you will ‘accidentally’ miss the next flight - you will not receive any points or taxes back. There is a 24 hours-in-advance cancellation window, up to which time the $50 is applicable, with all points refunded.
2) dval44 - as stated above in this post. Agent is talking the aftermath of a vindaloo, if that’s what you’ve been told.
it’s a flat $50 / £30 uK (or 35 I forget) if you cancel more than 24 hours out.
As to free cancellation within 24 hours, this could be a DoT thing, if ticket was issued by US office, or because it originates in US. Have a look, UK-based so I don’t know. But $100 is a lie.
Glad to know it's $50 usd max.
Though I take slight umbrage with calling my question "basic and...already covered" when your answer is that you do not know, and I would have to look into it. So that is precisely my question - does the U.S. dot rule apply here. If anyone knows, that would be helpful. Thanks.