Discussion about, and issues with, new website & booking engine post 13 Nov 16
Nov 12, 2016, 10:24 pm
#1
Original Poster
Join Date: Jul 2009
Location: Los Angeles, New York, Lisbon-Portugal
Programs: BA Gold, UA Premier 1K, Amex Plat, GlobalEntry
Posts: 844
Discussion about, and issues with, new website & booking engine post 13 Nov 16
The new website is live, replete with new membership numbers and new confirmation numbers for existing reservations; I wasn't expecting that. My next flight leaves in 3 days.
Steve
Steve
Nov 13, 2016, 1:28 am
#2
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,350
Just checked mine, I wasn't expecting the new PNR either. Also, there are two of us on the PNR and our seats swapped with each other. No matter.
Nov 13, 2016, 2:00 am
#3
Join Date: Aug 2009
Location: SE England
Programs: Amex Cent and all that comes with it
Posts: 332
server(s) not well
it's struggling at the moment.. getting a variety of errors, including;
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Finally got on. After updating my details, tried to log back in with my new details and tells me I am locked out and to call Flying Club. In a queue with that.
Also noticed my x years (>10) as continuous Gold Member has been reset to 1 year.
Adey
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Finally got on. After updating my details, tried to log back in with my new details and tells me I am locked out and to call Flying Club. In a queue with that.
Also noticed my x years (>10) as continuous Gold Member has been reset to 1 year.
Adey
Last edited by mradey; Nov 13, 2016 at 2:20 am Reason: Update
Nov 13, 2016, 4:14 am
#4
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
I'm just wincing like hell. I've got a "new" number...about 26 hours before my next flight on DL. Joy. I am not keeping full faith in IT to keep this straight and not lose the points into the ether.
Nov 13, 2016, 5:42 am
#5
Original Poster
Join Date: Jul 2009
Location: Los Angeles, New York, Lisbon-Portugal
Programs: BA Gold, UA Premier 1K, Amex Plat, GlobalEntry
Posts: 844
Can't log in now either, did last night.
My Gold "years" are also showing as 1.
I fly on VS8 LAX-LHR on Tuesday, should be interesting.
I fly on VS8 LAX-LHR on Tuesday, should be interesting.
it's struggling at the moment.. getting a variety of errors, including;
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Finally got on. After updating my details, tried to log back in with my new details and tells me I am locked out and to call Flying Club. In a queue with that.
Also noticed my x years (>10) as continuous Gold Member has been reset to 1 year.
Adey
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Finally got on. After updating my details, tried to log back in with my new details and tells me I am locked out and to call Flying Club. In a queue with that.
Also noticed my x years (>10) as continuous Gold Member has been reset to 1 year.
Adey
Last edited by backdoc; Nov 13, 2016 at 6:22 am
Nov 13, 2016, 6:20 am
#6
Join Date: Sep 2012
Location: IAD/DCA
Programs: Bunch of mid-tiers
Posts: 1,034
Miles look ok, no current flight booked, got new FC #.
My past tier points are screwed up. Silver shows, but with 375 tier points (should be 450). It also shows it expiring in Feb 2017 (should be Oct 2017). When I look at activity, tier points show as zero for everything (yet somehow I have 375!), both partner flights and CC activity.
Plus every time I log in I have to set up the security questions again.
My past tier points are screwed up. Silver shows, but with 375 tier points (should be 450). It also shows it expiring in Feb 2017 (should be Oct 2017). When I look at activity, tier points show as zero for everything (yet somehow I have 375!), both partner flights and CC activity.
Plus every time I log in I have to set up the security questions again.
Nov 13, 2016, 6:27 am
#7
Join Date: Mar 2016
Location: London, UK
Programs: BAEC Silver, VS Gold, Virgin Trains Traveller, Her Majesties Secret Service.
Posts: 407
Wow... that website sucks on mobile! When are companies going to realise, that the vast majority of browsing is done on mobile nowadays and the key is to design for mobile first then work backwards to tablet and desktop.
The website is nigh on unusable on iPhone. Bad work here VS.
The website is nigh on unusable on iPhone. Bad work here VS.
Nov 13, 2016, 6:36 am
#8
Moderator, Virgin Atlantic
Join Date: Mar 2001
Location: www.V-Flyer.com
Programs: VS Red, Bonvoy Lifetime Titanium - earned out of our own pocket!.
Posts: 2,394
Discussion about new website and booking engine 13 Nov 16
I am going to split posts away from the thread about changes to the flying club to make a separate thread for discussions about the re-vamped Website and the joining to Delta's booking engine.
It is coming live over this weekend. I flew to Dubai last night and the systems being down meant no OLCI - we were supposed to be able to check in via Delta.com but, surprise surprise - just got a series of error messages, despite the website recognising out VS PNR and a Delta PNR.
In the end, it wasn't an issue we got our allocated seats in a very full PE cabin.
Nick
It is coming live over this weekend. I flew to Dubai last night and the systems being down meant no OLCI - we were supposed to be able to check in via Delta.com but, surprise surprise - just got a series of error messages, despite the website recognising out VS PNR and a Delta PNR.
In the end, it wasn't an issue we got our allocated seats in a very full PE cabin.
Nick
Nov 13, 2016, 8:34 am
#10
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,204
give it a couple of days. I can see them stopping tasks like this whist the website upgrade was happening and ensuring it was stable Just give them some time to catch up
Nov 13, 2016, 8:48 am
#11
Original Poster
Join Date: Jul 2009
Location: Los Angeles, New York, Lisbon-Portugal
Programs: BA Gold, UA Premier 1K, Amex Plat, GlobalEntry
Posts: 844
The new app has been released.
Its not too bad.
Wow... that website sucks on mobile! When are companies going to realise, that the vast majority of browsing is done on mobile nowadays and the key is to design for mobile first then work backwards to tablet and desktop.
The website is nigh on unusable on iPhone. Bad work here VS.
The website is nigh on unusable on iPhone. Bad work here VS.
Nov 13, 2016, 9:24 am
#12
Join Date: Jun 2015
Posts: 6
Miles look ok, no current flight booked, got new FC #.
My past tier points are screwed up. Silver shows, but with 375 tier points (should be 450). It also shows it expiring in Feb 2017 (should be Oct 2017). When I look at activity, tier points show as zero for everything (yet somehow I have 375!), both partner flights and CC activity.
Plus every time I log in I have to set up the security questions again.
My past tier points are screwed up. Silver shows, but with 375 tier points (should be 450). It also shows it expiring in Feb 2017 (should be Oct 2017). When I look at activity, tier points show as zero for everything (yet somehow I have 375!), both partner flights and CC activity.
Plus every time I log in I have to set up the security questions again.
1st April 2017, just called flying club and they confirmed that my Tier Points expires on 30th April 2017 and will eventually be updated on my account.
Nov 13, 2016, 9:30 am
#13
Join Date: Mar 2005
Location: Southern California
Programs: Marriott Bonvoy LTTE, Hilton Diamond, Hyatt
Posts: 215
Terrible luck here using the new website. Finally was able to log on to my husband's account but now it won't let me change his password. Keeps telling me my password is invalid. Tried requesting via Send My Log In Information and it told me my name, Flying Club number and email were invalid as well.Won't let me into my account and has locked me out. Very frustrating. Tried bypassing log in and put in my Booking Reference number and ticket number and it tells me my ticket number is invalid.......flight is in 2 weeks and was trying to purchase miles with Mileage Booster and of course, it says I have to log in. Hope this is fixed very soon.
Nov 13, 2016, 10:40 am
#15
Join Date: Aug 2013
Posts: 1,710