Discussion about, and issues with, new website & booking engine post 13 Nov 16
Nov 13, 2016, 12:30 pm
#16
Join Date: Apr 2004
Location: London N3
Programs: BA Lifetime Gold; VS Lifetime Gold
Posts: 222
...nor are mine from MBNA VS AmEx statement of 9 Nov. When I called, MBNA simply read from the manual: "Miles can take up to 7 days"; but VFC assured me they were waiting to credit new account number and will post within 3 days.
Nov 14, 2016, 1:03 am
#17
Join Date: Sep 2012
Location: Manhattan (JFK)
Programs: Delta PM, Hilton Gold, Bonvoy Gold
Posts: 66
Nov 14, 2016, 2:40 am
#18
Join Date: Aug 2009
Location: SE England
Programs: Amex Cent and all that comes with it
Posts: 332
I gave up waiting for the gold line to pick up yesterday (Sunday) - after about an hour... This was to unlock my account which became locked after I had logged in to the (new) website.
Better luck this morning getting though (noting that the pre-recorded message acknowledges issues with flying club). Account was successfully unlocked - however I still cannot log in. I get this message;
despite the fact I already have my new number. The flying club representative didn't seem too surprised and requested I wait until this evening and try again......
Better luck this morning getting though (noting that the pre-recorded message acknowledges issues with flying club). Account was successfully unlocked - however I still cannot log in. I get this message;
"A new membership number is on its way to existing members and should be with you by Wednesday.
You can still log in using your old membership number but once you've logged in, your account will display your new number."
You can still log in using your old membership number but once you've logged in, your account will display your new number."
Nov 14, 2016, 2:49 am
#19
Moderator, Virgin Atlantic
Join Date: Mar 2001
Location: www.V-Flyer.com
Programs: VS Red, Bonvoy Lifetime Titanium - earned out of our own pocket!.
Posts: 2,394
We can't be surprised that this isn't a smooth transition, given the past performance record of VS IT 
However, from what I can see so far, I will give them the benefit of the doubt for a few days to get the teething problems ironed out before I start my rants.
When I flew to Dubai on Saturday night the check in staff were full of optimism about the new system so we will wait and see.
Nick
However, from what I can see so far, I will give them the benefit of the doubt for a few days to get the teething problems ironed out before I start my rants.
When I flew to Dubai on Saturday night the check in staff were full of optimism about the new system so we will wait and see.
Nick
Nov 14, 2016, 3:10 am
#20
Join Date: Apr 2015
Location: Oxford
Programs: Skyteam Elite+, VS Red, HHonours Diamond, Accor Plat
Posts: 629
The new website is totally broken when you try to access it from a UK Government computer. The homepage loads and behaves normally but after you login nothing works. The page doesn't fully load and none of the links are clickable.
While poking around in the page source to see what's broken I came across this snippet (XXXX to hide personal data):
That's a lot of references to Sky Miles, Sky Priority and MQMs! is360Tier would seem to be a reference to Delta 360, their version of UNIQ.
While poking around in the page source to see what's broken I came across this snippet (XXXX to hide personal data):
var loginData = {"smNumber":"XXXX","firstName":"XXXX","lastName":" XXXX","smBalance":"XXXX","membershipLevel":"XXXX", "enrollmentDate":"XXXX","prefix":"XXXX","primaryEm ailAddress":"XXXX","loggedIn":true,"authenticated" :true,"skyPriority":false,"pwmMbr":true,"crprtAgrm ntFound":false,"skymilesMember":true,"hasError":fa lse,"hasPW":true,"hasSQA":true,"hasEmail":true,"co untry":"GB","language":"en","usernameType":"skymil es","customerID":"XXXX","langPromptIndicator":fals e,"rememberMeIndicator":false,"millionMiler":false ,"irop":false,"spgInd":false,"firstTime":true,"has UserNm":true,"is360Tier":false,"displayPwdWarning" :false,"promoCdInd":false,"MQMBalance":"0","loyalt yPromoInd":"","loyaltyPromoLink":""};
Nov 14, 2016, 4:18 am
#22
Join Date: Apr 2015
Location: Oxford
Programs: Skyteam Elite+, VS Red, HHonours Diamond, Accor Plat
Posts: 629
Really?
It's got more eye candy and fewer features. It doesn't work well on mobile. It doesn't offer multiple class bookings (if you fly Upper outbound the return is forced into Upper with no option to change that I can find). Searching for flights by booking class still isn't possible. Reward flights are now very hard to find as they seem to have hidden the calendar feature.
The only worthwhile addition is the seatmap before booking (although I use EF for that anyway).
It's got more eye candy and fewer features. It doesn't work well on mobile. It doesn't offer multiple class bookings (if you fly Upper outbound the return is forced into Upper with no option to change that I can find). Searching for flights by booking class still isn't possible. Reward flights are now very hard to find as they seem to have hidden the calendar feature.
The only worthwhile addition is the seatmap before booking (although I use EF for that anyway).
Nov 14, 2016, 4:28 am
#23
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,204
Any transportation website that required me to click a button to get the calendar to appear is very badly designed from the start.
Why on earth add extra clicks to the process?!?!?!
Why on earth add extra clicks to the process?!?!?!
Nov 14, 2016, 7:21 am
#24
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,274
Really annoying design, to have to look at these full page images scrolling to and fro. Please go back to the original cleaner front-end design! This one looks like Virgin America...
Can't find the awards availability calendar. Can't see all classes available on a particular award date at once. Very much more difficult to use for awards booking (maybe that's what they intended).
Will check back in a few days. I travel on both BA and VS TATL - this site will drive me to BA.com (which has, admittedly, it's own weaknesses)
Can't find the awards availability calendar. Can't see all classes available on a particular award date at once. Very much more difficult to use for awards booking (maybe that's what they intended).
Will check back in a few days. I travel on both BA and VS TATL - this site will drive me to BA.com (which has, admittedly, it's own weaknesses)
Nov 14, 2016, 7:21 am
#25
Join Date: Jul 2011
Location: London, UK
Posts: 120
Nov 14, 2016, 9:36 am
#26
FlyerTalk Evangelist
Join Date: Jun 2004
Location: LON, ACK, BOS..... (Not necessarily in that order)
Programs: **Mucci Diamond Hairbrush** - compared to that nothing else matters (+BA Bronze)
Posts: 15,138
I was pricing a trip for something next year that now won't happen and I noticed an oddity. The radio buttons for "Cabin" & "Booking Class" are overlaid badly on the Advanced Options section. There is a another radio button underneath the one on top which is slightly and noticeably offset. I've only just seen this thread and it's now obvious that this is teething trouble.
Nov 14, 2016, 9:43 am
#28
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Anyone seen the refer a friend feature?
You lot you should be grateful you don't run a website with hundreds of links into VA all of which are now broken, as the old links only redirect to the new home page.
You lot you should be grateful you don't run a website with hundreds of links into VA all of which are now broken, as the old links only redirect to the new home page.
Nov 14, 2016, 10:20 am
#29
Join Date: Mar 2016
Location: London, UK
Programs: BAEC Silver, VS Gold, Virgin Trains Traveller, Her Majesties Secret Service.
Posts: 407
Nov 14, 2016, 10:43 am
#30
Join Date: Jan 2015
Location: SFO
Programs: VS Gold, HHonors Gold, SPG Gold
Posts: 73
Anyone else seeing inaccurate tier point counts? My new TP count (which as I understood it should be just taking the pre-November 13th value and multiplying by 25) is off by about 150 (so 6 TPs under the old system).
I have a suspicion that they didn't count Tier Points accrued with the bonus that they ran earlier this year, but I'm not certain.
I have a suspicion that they didn't count Tier Points accrued with the bonus that they ran earlier this year, but I'm not certain.