Discussion about, and issues with, new website & booking engine post 13 Nov 16
Dec 30, 2016, 11:22 am
#91
Join Date: Aug 2010
Location: UK
Posts: 1,736
Just been to check in for a flight dn discovered that our seat reservations have been changed in all 4 of the bookings that we have pending. Assume it is another enhancement!
My husband can just log in. I have to answer security questions- any idea how I remove them?
My husband can just log in. I have to answer security questions- any idea how I remove them?
Dec 30, 2016, 11:38 am
#92
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,350
So I use FF and have only been asked the security questions once. Other users have issues and it seems browser dependent. Try another browser, I think Chrome is the favourite to avoid this nonsense at the moment.
Dec 30, 2016, 12:48 pm
#93
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
In a lot of cases the system changed the date one day forwards or backwards > should be automatically changed back but better check
The seat assignments can be related to the fact that they have a lot of equipment changes (mine was 787 to 330)
Jan 30, 2017, 2:02 am
#97
Join Date: Jul 2015
Posts: 116
New website issues
Anyone had problems with the new website and linking a reservation to a flying club number? My sisters flight isn't showing under her flying club number but when she goes in to add her number to the reservation it says "unable to process at this time". She contacted Virgin and they say her number is attached but it doesn't appear to be. Anyone else had this issue?
Jun 11, 2022, 11:55 am
#98
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,095
Looks like VS has fixed some of the web site problems I was having with the way things displayed and missing credits (although they were showing up on the Virgin Red app properly)
